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Transwest Ford - Service Center

Scottsbluff, NE

4.3
238 Reviews

238 Reviews of Transwest Ford - Service Center

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April 09, 2025

VERY POLITE AND COURTEOUS. EXPLAINS WHAT WORK IS BEING DONE.THEY EXPLAIN THE RESULTS OF THE INSPECTION. More

by RCLAYBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Transwest Ford responded

Rclayborn, thank you so much! We're glad we could answer your questions and exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 06, 2025

I waited 2 hours for an oil change and was told it was taking a while longer because the car wash was down and had to wash by hand but when I got to my car it wasn't washed at all More

by Allstar1999lh
Recommend Dealer
No
Apr 09, 2025 -

Transwest Ford responded

Allstar1999lh, we would like to apologize for your experience. We appreciate you bringing the situation to our attention. We appreciate customer feedback to identify our strengths and weaknesses. We hope you will give us another chance to work with you. Transwest Ford

April 06, 2025

Very attentive to my needs. Always try to solve my issues. Very kind people. Word. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Transwest Ford responded

Thank you for the kind words, Brian. We are very happy to be able to assist you and make such a positive impact on your service experience. Thank you for your business. Transwest Ford

April 02, 2025

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna
Apr 04, 2025 -

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

March 31, 2025

Mario was very professional and courteous, he always goes out of his way to make sure everything is taken care of and that we are happy with the service and with Mario it is always great! More

by ET97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Transwest Ford responded

Thanks for saying so. ET97. Mario is a great asset to our Service Department. We appreciate your business and look forward to working with you in the future. Transwest Ford

March 29, 2025

They sent you a coupon for a free oil change and when you take your vehicle in there then they say that they're charging you less so you have to pay out of pocket and they don't honor the coupon so just so y More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Craig
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Transwest Ford responded

We are so sorry about this confusion, none23. We would like to hear more about your recent oil change experience. Based on the information provided, it's hard for us to identify your specific service order. Please contact our customer liaison at 303-301-7501. Again, our apologies.

March 27, 2025

Overly expensive just for them to look at my car. She did not give me all the detail's of the recall More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Transwest Ford responded

We are so sorry to see your review, none23. We will provide any information you are looking for on your recent recall. At your convenience, would you reach out to our customer liaison? She will gladly assist you at 303-301-7501.

March 25, 2025

Amazing People and Service! Service advisor and Dealership Manager went above and beyond to get everything done and took the time to speak with me about future plans. More

by Dallas.helms12
Recommend Dealer
Yes
Employees Worked With
Oil Change and Alignment Check
Mar 31, 2025 -

Transwest Ford responded

Thanks for noticing, Dallas.helms12. We are proud of our friendly and knowledgeable team that is ready to answer any questions you may have. It's our pleasure to assist you! Looking forward to working with you again soon! Safe Travels, The Transwest Team

March 21, 2025

I came in wanting to get my pickup cleaned up. I was very impressed by the service adviser and the detailing crew they got me in and out in about half a day. The vehicle came out looking 10 times More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Transwest Ford responded

That's great to hear, none 23. We have a great team there to assist you with all your needs. We really appreciate your business, and we're looking forward to seeing you in the future for routine maintenance visits! Transwest Ford

March 21, 2025

I was completely satisfied with the work and appreciated the follow up phone call on service More

by Laurie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Transwest Ford responded

Laurie, thank you so much! We're glad we could answer your questions and exceed your expectations! We look forward to working with you again soon! Transwest Ford

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