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Transwest Ford - Service Center

Scottsbluff, NE

4.3
243 Reviews

243 Reviews of Transwest Ford - Service Center

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November 07, 2023

I’ve never seen such attitude. Not only are they not service oriented they act like you’re bothering them. By being there. Entire experience was rude and obnoxious. More

by lorystorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Christeleit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Miller
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Nov 07, 2023 -

Transwest Ford responded

Hi Lory. We are sorry you had the experience you had. Our service team works hard to deliver a great experience to all of our guests and this is not what we want to hear. If you would, please contact our General Manager, Al Meloni, to discuss this issue further. Please call 308-635-3701 and ask for Al. Again, we apologize for your experience and we hope we can rectify the situation and earn your business back. The Transwest Ford Team

November 05, 2023

Parts are slow and ridiculous, service shop did a nice job cleaning up my pickup. I appreciate that More

by BKPALM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates your feedback. Yes, due to the recent UAW strike, parts did become very difficult to get and did slow up the service process. We apologize for any inconvenience. Thank you very much for your business and we hope we are able to deliver a 5-star experience with your next visit. The Transwest Ford Team

November 05, 2023

I'm happy with the service department. They even changed the wiper on rear window. I didn't know it was bad. Kudos to the service department crew. You make me feel safe driving my car. More

by Grannygrunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take great care of you while on your recent visit. We work hard to create a smooth, hassle-free experience. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

They used to be in Torrington Wyoming which is 15 minutes away now its longer but i still like gojng to transwest. They always do a GREAT job. More

by jocibrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the team continues to take great care of you. While we did move down the road to a larger location, we are still committed to our customers in Torrington. Next time you need service, please ask about our pick-up drop-off service. Thank you very much for your continued support and we hope we can be of help in the future. The Transwest Ford Team

November 05, 2023

The staff was nice and the service man that worked on my car was fast More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Hi Irma. Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. Our team works hard to deliver a smooth, hassle-free experience. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

Cassie was very pleasant to deal with, I was very impressed that the truck was washed thank you for that, look forward to a great relationship with the Ford dealership More

by Matthias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Thank you very much for the great review. Transwest Ford always appreciates hearing from our guests. We are happy Cassie was able to make your service visit a pleasant one. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

November 04, 2023

The service provided for the warranty repair on my 2021 Explore was terrible. I was with out my vehicle for almost 3 months & just kept getting excuses every time I would call to check on the status of the More

by Tom C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Smith
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates you taking the time to leave us your feedback. However, we are sorry you had a less than perfect experience. Due to the recent UAW strike, parts did become difficult to get which may have held up the repair. Please reach out to our service manager Shawn, at 308-635-3701 so we can help learn a bit more and help correct the problem. Thank you in advance for your help. The Transwest Ford Team

November 04, 2023

Shawn will go out of his way to help you and your vehicle in anyway possible! More

by bassmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We are happy Shawn and his team were able to take great care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

November 02, 2023

Your staff was very attentive and professional. Greeted me with a smile and a kind word which always makes a person feel comfortable. Especially first time visit. More

by Shaddsmike2618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Miller
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the great review. We work hard to create a friendly, customer focused atmosphere. We are happy they team was able to take great care of you. Thank yoiu very much for allowing us to earn your business. The Transwest Ford Team

November 02, 2023

They let me know what it would cost me before they di the work and kept me informed the whole time. More

by lizflick47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Smith, Cassie Cross
Report | Print
Nov 06, 2023 -

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy the service team was able to take great care of you while on your recent visit. We do our best to keep our guests informed throughout the process. so there are no surprises. Thank you very much for your business and we hope we can be help in the future. The Transwest Ford Team

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