Back

Transwest Ford - Service Center

Scottsbluff, NE

4.3
238 Reviews

238 Reviews of Transwest Ford - Service Center

Sort by
March 16, 2025

Courteous, professional, accommodating, friendly staff! Showed me what was wrong with my tire! Comfortable waiting area with access to free fountain drinks! More

by Laurie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in servive
Mar 24, 2025 -

Transwest Ford responded

Thank you for the great testimonial, Laurie. Thanks for recognizing our outstanding team and dealership accommodations. We are happy to serve you. Thank you for your business. With regards, The Transwest Team

March 14, 2025

Excellent service. I like the reminders I get on my cell phone regarding my upcoming appointment. While servicing my vehicle they come to check with me before performin More

by shermankodysonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Mar 24, 2025 -

Transwest Ford responded

We are so glad to have been able to serve you, shermankodysonia. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

March 14, 2025

Excellent service and people skills. Work completed has been very satisfactory. Willing to help to answer any question asked. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario. 5 stars
Mar 24, 2025 -

Transwest Ford responded

Thank you so much, none23! We're glad our friendly staff answered your questions and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

March 14, 2025

Very professional, great service and they had News Max playing on the TV in the waiting area! More

by jeffkimmetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Transwest Ford responded

Jeffkimmetz, thank you so much for taking the time to spread the word about our great team! We're so glad we could help you out. Glad you enjoyed the amenities of our waiting room! We appreciate your business and look forward to working with you in the future! Sincerely, The Transwest Team

March 11, 2025

Workmanship was great but it took 2 hours to get an oil change. Trans West needs to find away to compete an oil change and tire rotation in less than an hour. 2 hours is way too long to sit and wait for an More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
Mar 11, 2025 -

Transwest Ford responded

I am so sorry for the delay in your recent Service with us. We have recognized this delay issue and have hired two more Technicians for this type of quick service. These two Techs will be starting for us within the week and we will start seeing a much faster turnaround time. Again, I am very sorry for the delays as of late. Thanks Randy Bennett Transwest Ford Service Manager

March 10, 2025

Transwest did an excellent job serving my Mustang Mach-E. They came to my job to pick up my car, which was incredibly convenient. Everyone at the service department was so friendly, making the entire process More

by Alejandro Martínez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savannah Anderson, Mario Ramirez
Mar 13, 2025 -

Transwest Ford responded

We appreciate your trust, Alejandro!! Transwest has the highest-trained technicians to serve our customers. We appreciate your compliments. Transwest Ford

March 02, 2025

Breanna is very professional and does whatever she can to help the customer. She goes way and beyond the expected duties of her job. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Transwest Ford responded

Diesel Chow, thank you for the wonderful review! Breanna and the rest of our service team strive to deliver the best and easiest experience possible for our customers. We're looking forward to working with you again in the future! Sincerely, The Transwest Team

February 27, 2025

The staff was very professional and helpful. They got the job done very quickly. Very satisfied overall. More

by Diesel Chow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandro Meloni
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Christeleit, Mario Ramirez
Mar 05, 2025 -

Transwest Ford responded

So glad to hear it, Diesel Chow! It's a top priority of ours to make sure you spend less time in the shop and more time out on the road! We appreciate your business! Transwest Ford

February 27, 2025

Breanna Craig was very polite and helpful in arranging my appointment for recall. Work was done properly and she arranged a ride to pick me up and bring me back to dealership when work was done. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris - The driver who gave me ride back to dealership. Very nice guy!
Mar 05, 2025 -

Transwest Ford responded

Thank you for the wonderful review, none23. Our customer service team does a great job at helping our customers with arrangements while our technicians work to get you back on the road. We appreciate your business and look forward to working with you again! Transwest Ford

February 22, 2025

Mario is excellent, always pleasant and helpful. He has been good about getting my vehicle in for a recurring issue. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Feb 24, 2025 -

Transwest Ford responded

Glad we could help, Ann! We're pretty proud of Mario and the rest of our well-trained team! Thanks for noticing and for the 5 stars! Transwest Ford