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Transwest Ford - Service Center

Scottsbluff, NE

4.3
237 Reviews

237 Reviews of Transwest Ford - Service Center

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October 19, 2024

Good and pleasant service. Very appreciative of the car wash. Service has always been good at the dealership. More

by wfs1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Transwest Ford responded

Thanks wfs1949 what a great testimonial. Transwest Ford is one of the highest-trained service teams around, and it's our pleasure to assist you! Looking forward to working with you again soon! Safe Travels, Transwest Ford

October 19, 2024

Mario did a good job explaining the warranty worked that was done and he was pretty prompt on getting the vehicle done and very respectful. I really appreciate it his honesty. More

by armando.garcia6089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert MacDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Oct 21, 2024 -

Transwest Ford responded

We are so glad to have been able to serve you, armando.garcia6089. We know your time is valuable and hope to continue to offer clear communication and great customer service to you for years to come! Sincerely, The Transwest Team

October 07, 2024

Service was good, small miscommunication on what I wanted done but worked out fine, could notify customers sooner when work is completed. Overall good service More

by stace swartzkopf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Transwest Ford responded

Thank you for your rating, Stace. We appreciate your detailed feedback. That will guide our team in striving for continuous improvement. We look forward to working with you in the future. Sincerely, Tranwest Ford

September 29, 2024

All around was a good experience. They washed our cars and were very helpful and did a good job More

by Allstar1999lh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Oct 01, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, Allstar1999lh. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

September 25, 2024

The service advisor was rude when I asked him not to rotate my tires because they are pretty new. He acted like he knew better than I did about what I should do. Also, my paperwork indicates that he sug More

by tenica.vanwinkle
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Ramirez
Sep 30, 2024 -

Transwest Ford responded

Tenica, I’m sorry to hear about your poor experience with our location. We want to address your concerns but will need additional information. We did not meet your expectations and as a manager here I would be happy to get involved and help you. Here is my contact information. Please call me at your convenience. David Dillion Transwest Ford Service Manager 308-635-3701

September 16, 2024

Good service , Works very quick with care. They called when it done don't have to worry about anything. More

by bluejayct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Sep 20, 2024 -

Transwest Ford responded

Thank you for taking the time to leave us your 5-star review, bluejayct. We appreciate the endorsement. We take pride in our workmanship and strive to provide Elite customer service. We appreciate your business and look forward to working with you in the future. Transwest Ford

September 13, 2024

Very professional, takes care of you and lets you know what’s going on with your equipment due the whole process!! More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Ramirez
Sep 16, 2024 -

Transwest Ford responded

Hi Charlie, Thank you so much! We're glad Breanna and Mario answered your questions and exceeded your expectations! We look forward to working with you again soon! Transwest Ford

September 05, 2024

I was treated with respect and courtesy, and the service was completed in a timely manner and professionalism. More

by dcrisden102168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela James
Sep 06, 2024 -

Transwest Ford responded

Thanks for noticing, dcrisden102168! We want you to have what you need as quickly as possible, so you can get back out on the road! We're family-owned and operated, and it's our goal to build a life-long relationship with you! Hope to work with you again soon! Sincerely, The Transwest Ford Team

September 05, 2024

First rate service very helpful easy to understand knowledgeable took my cabin right on time More

by scottyandjoanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Sep 06, 2024 -

Transwest Ford responded

You are welcome, scottyandjoanne! We're glad we could help out and get you on to your destination (and many more to come!) We appreciate your business! Transwest Ford

September 02, 2024

It seems as if though every appointment takes longer than the previous one for the same service. More

by dkhbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Ramirez
Sep 03, 2024 -

Transwest Ford responded

We are sorry to see your rating, dkhbug. We value customer feedback and will use your review as an opportunity for improvement. We hope you will give us another chance to work with you. Transwest Ford

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