Trend Motors Volkswagen

Reason for Visit: Service

I recommend this dealer: No

My Review of Trend Motors Volkswagen:
lease a VW jetta with VW Trend Motors. They sales people were really good at getting me into my first Jetta lease but when I came in for service it was a three ring circus. The female at the service desk was always very rude. Every time I wanted an oil change I had to make an appointment 2 to 3 weeks in advance. If I needed a maintenance service they would have to keep my car for days. They didnt have a loaner so I had to rent or depend on other people for the time I didnt have a car. I found it to be very difficult to go to Trend for any servicing. My lease is coming to an end and I want to lease another Jetta hopefully it would be as stressful.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Trend Motors Volkswagen:
My car was there for a catalytic converter - for which I had to wait 8 weeks for the part - not Trend Motors fault but during the eight weeks my car was there several times. <br>The first time it was there I was told every day the part would be in where it was common knowledge among the other VW dealers and service providers I talked to that it was a minimum of two weeks before the part would be in; After I demanded my car back (I had nothing else to drive) I had a headlight go out the very next morning. <br>The second time my car came home from Trend Motors my glove box was broken. The third time my car came home from Trend Motors my middle console was broken. Also, I mysteriously, had an incorrect blinker bulb show up in my car that melted the fuse. <br>On the day my part came in, I had to take my car to Trend Motors because it had died and I couldn't drive it anymore. I went to Trend, dropped off my car, spoke to the service people and specifically asked if the part was in - they said it wasn't so I spent $60 to rent a car. Later they call me to tell me that the part was delivered on the Saturday before hand. <br>I called and spoke to the manager requesting to be reimbursed for the cost of renting a car. He said that his service men did nothing wrong and he wouldn't reimburse me the $60 for the rental car I didn't need to have and I really couldn't afford because I spend so much for the car in the first place. <br>In less than a year I have had the following replace - mass air flow sensor, ignition coil, catalytic converter, - now the car is dead again for a possible alternator problem. So now I am without a car yet again and getting to work to pay for the car on the good graces of people passing by. <br>So if you should happen to see a hitchiker in a business suit and an 'I hate VW' bumper sticker on my back - it's me - please pick me up so I can pay to keep my Jetta in the shop. <br>Thank you. <br>

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