Tri-State Ford

The reason I gave the rating of the highest value is The reason I gave the rating of the highest value is because WE have NEVER been treated so well! We were treated like more than your credit score! W The reason I gave the rating of the highest value is because WE have NEVER been treated so well! We were treated like more than your credit score! We got the best deal we ever have in our lives! They worked real hard to get us a deal that WE could do, not to their satisfactory but to ours! We were totally blown away when they went through the process and it was just an amazing experience and got me a car that I know I can be proud of and can say that I didn't have to pay outrageously for! My heart was truly touched and I WILL definitely tell others about my experience because for once I am not ashamed of our deal and feel comfortable with the payments! I can't say enough to how my heart was truly touched and blessed! Thank you guys for making us feel like humans and not a credit score! God bless you all! With honor to sign my name, Susan and Robert Morris More

I have bought lots of new and used vehicles thru the years but this was by far the best experience I have ever had. I would recommend this dealership and Mark Patterson very highly........ Mark was a g years but this was by far the best experience I have ever had. I would recommend this dealership and Mark Patterson very highly........ Mark was a great salesman, knew about the vehicle we wanted and was not pushy or over baring. More

Teddy was very helpful, all the staff I worked with were great. I had a bad experience at a couple other dealers and Teddy made that go away. Awesome group of people to work with. He did not make any promis great. I had a bad experience at a couple other dealers and Teddy made that go away. Awesome group of people to work with. He did not make any promises that were not met. very enjoyable to talk with. More

Teddy was great at finding my ideal truck i wanted and capitalized on finalizing a good deal for me. His professionalism was outstanding. Teddy worked to make sure i was satisfied from the moment i walked capitalized on finalizing a good deal for me. His professionalism was outstanding. Teddy worked to make sure i was satisfied from the moment i walked in the door untill i left.Great guy!......... More

When we arrived at the dealership, we were welcomed immediately. The attention and price of the truck was great. They called us immediately when a truck that my husband was looking for had arrived a immediately. The attention and price of the truck was great. They called us immediately when a truck that my husband was looking for had arrived at their dealership. i will tell all my friends to go there for service and looking for a new or used car or truck.. They have an eye for detail and made sure that our experience was second to none. More

I bought my new car from tristate and twenty days later my radiator went out, unfornulty for me i did not buy an extended warranty with my used vehicle. But Tri State came through for me and I am very happ my radiator went out, unfornulty for me i did not buy an extended warranty with my used vehicle. But Tri State came through for me and I am very happy to them on my side. We did buy the extended warrarnty and We Will be back to buy more cars from TriState. after all we have five children. Thank you Tristate for going above beyond the call of service. Karen Modisette More

Just what we wanted! We shopped online, found what we wanted, called and told them we were on our way, arrived with the truck there waiting for our test drive, came back inside with our financing in hand wanted, called and told them we were on our way, arrived with the truck there waiting for our test drive, came back inside with our financing in hand and entered the dealing process very smoothly. We were pleased with the buying experience and how we "never felt pressured" by the sales person (Brian Humphrey); he was kind and efficient! We never felt rushed, even though we were the last customers of the week. We will be back for our free detail soon! Thank you Brian! More

My 1998 Ford Windstar Van, which we purchased in 1999, literally broke down on the road next to the dealership. Mark showed into the offices, made sure I received a phone book to call a tow truck, then of literally broke down on the road next to the dealership. Mark showed into the offices, made sure I received a phone book to call a tow truck, then offered to tow my van on to the dealer lot so it would not block traffic. He mentioned the option of having your service deptartment look into it and possibly looking at replacement vehicle on your lot. Because he made a bad situation for me as comfortable and pleasant as it could have possibly been, I asked that he take the van to the service bay for me instead of calling for a tow truck to take to a dealer across town for service. He was sincere, helpful and courteous, we could not even consider purchasing a new vehicle from another dealership. I might mention we have purchased 4 Ford vehicles in the last 21 years from Gene Messer Ford in Amarillo, (Messer also has serviced our vehicles over the years) and would have gone back to them if Mark had not been so helpful and courteous. Tri-Star Ford take note: He is a valuable asset to your business. His sincere, freindly, helpful, courteous and service oriented personality in a rare find in world where consumers rarely experience these quailities from most businesses. The overall buying experience was by far the very best experience my husband and I have ever had. Besides how great and knowledgeable Mark was during this experience, Eric Luette was also very sincere, courteous and knowledgeable, his expertise with the paperwork was also a big factor in creating a really great car buying experience. Working with him and Mark through this process really seemed more like dealing with friends than "dealership guys", truly a first for us in the car buying process. More