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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,073 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,073 reviews

August 23, 2025

Doug was absolutely amazing from our first point of contact. He was able to get in me the car I wanted, with the terms that I wanted. I highly recommend him.!!!! More

by angisteele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 23, 2025

I just purchased my fourth Nissan from Tri-State Nissan. All four purchases, I had the pleasure of working with Julius. He works very efficiently. He explains everything to you. Really great to work with.! More

by angisteele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 22, 2025

Excellent service from beginning to out the door. Personnel professional and courteous demeanor. Recommend to anyone that enjoys this kind of service. More

by Movette01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 18, 2025

Everytime I bring my vehicle in for service I always tell them from the start that I am only there for the service i requested and not to bother asking me about other services. The service people are really More

by vjjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skylar Warner
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Tri State Nissan responded

Vijk, thank you for taking the time to leave us feedback about your experience with us. Here at Tri-State Nissan, we value our customers and strive to provide a high-quality service experience within a reasonable time frame. Our commitment to our customers safety is to conduct a thorough multi point inspection every time your vehicle is in for service. Such an inspection does require more time depending on the age and mileage of our customer vehicles however a multi-point inspection serves as a critical element in maintaining vehicle health. This process meticulously reviews various components of the car, focusing on its overall condition and performance. Both visual assessments and practical tests are integral parts of this inspection, ensuring that potential issues do not escape attention. For automotive enthusiasts and everyday car owners, understanding the significance of such inspections can lead to better maintenance decisions and enhanced safety. In depth exploration of multi-point inspections reveals its necessity not just for vehicle upkeep but also for ensuring longevity. Regular inspections can make a notable difference in a vehicle's reliability and performance, as well as save owners from costly repairs down the line.

August 13, 2025

In and out in no time service person friendly to the point Have a great day More

by jamswash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Tri State Nissan responded

Thank you for the excellent 5-star review. We’re glad to hear your visit was quick and that Josh provided friendly, straightforward service. Efficiency paired with a positive attitude is exactly what we aim for, and we appreciate you sharing your experience.

August 01, 2025

Todd was very pleasant. I would have given Nissan 5 stars, but the woman at the checkout was not the least bit friendly. More

by angisteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Tri State Nissan responded

Thank you for the 4-star review and for recognizing Todd’s pleasant service—it’s great to hear he made a positive impression. We’re sorry, however, that your experience at checkout didn’t reflect the same level of friendliness. Your feedback is important, and we’ll be addressing it with our team to ensure every part of your visit feels welcoming. We appreciate you sharing your thoughts.

August 01, 2025

Great people. Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience. More

by SDP222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2025 -

Tri State Nissan responded

Thank you for the excellent 5-star review. We’re glad to hear your visit was a positive one from start to finish, with honest, knowledgeable, and pressure-free service. It’s great to know Kevin, Todd, Bob, and Skylar all contributed to making the process smooth and efficient, and that you enjoyed the comfort of our lounge while your vehicle was serviced. We appreciate your trust and look forward to helping you again.

July 02, 2025

I’m a big fan of tristate Nissan! !! how ever I am disappointed with the experience I recieved , a week ago It was not demonstrated how to operate functions in car . I specifically More

by Paige Baker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Tri State Nissan responded

Thank you, Paige, for taking the time to share your feedback. We’re truly sorry to hear that your recent experience didn’t live up to the positive impression you’ve had in the past. It means a lot that you're a fan of Tri-State, and we regret that you left with a vehicle that doesn’t feel like the right fit. We understand how important it is to feel informed and confident during the buying process, and we wish we had done a better job guiding you through your options. Your feedback is valuable, and we’re sharing it with our team to help us improve how we support customers every step of the way. If there’s anything we can do to assist or better your experience moving forward, we’d welcome the opportunity.

June 24, 2025

After my rather harsh but honest review last week concerning a safety inspection concern and ultimately getting a replacement part under warranty which I learned was offered by Martin, I wanted to le More

by Mwerdeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jun 28, 2025 -

Tri State Nissan responded

Thank you for taking the time to leave this follow-up review. We truly appreciate your willingness to share both the challenges and the resolution, and we’re glad to hear the issue with your vehicle was ultimately addressed. Thank you for recognizing Martin and the Service Manager for their efforts—it means a lot to our team. We’re committed to learning from every experience and continuing to provide the kind of care that earns your trust.

June 24, 2025

Good work. Car runs a lot better now. Also took me in earlier than my official appointment. Very appreciated. More

by NISSANSERVICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jun 28, 2025 -

Tri State Nissan responded

Thank you for the 5-star review. We're glad to hear your car is running better and that we were able to get you in ahead of your scheduled time. Providing timely, reliable service is part of how we aim to make things easier for our customers, and we truly appreciate your feedback.

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