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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,102 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,102 reviews

December 28, 2025

When scheduling a recall appointment please do not add any more services unless they are requested. More

by peterglcsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 27, 2025

Great Service and in and out quickly! Our Service advisor Skylar was quite attentive and professional. More

by millerstebbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2025

The service on my 2023 Nissan Murano Platinum was flawless. I have been a TriState customer for nearly seven years. More

by cappydave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver did an excellent job. Thanks!
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December 23, 2025

I just purchased my 2026 Nissan Frontier. Tri State Nissan is a great dealership to buy a vehicle. Everyone I dealt with was friendly and professional, and I appreciate everything they did to More

by robbevlen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2025

Darrell was very informative, helpful and friendly. Not pushy at all and helped us get the vehicle we wanted quickly and efficiently. We highly recommend Darrell and his team at Tri-State Nissan. More

by WV Murano
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrell Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Tri State Nissan responded

We’re so glad to hear Darrell made your experience friendly, informative, and pressure-free. He takes great pride in helping customers find the right vehicle with ease, and it’s wonderful to know he delivered that for you. We appreciate your recommendation and thank you again for choosing Tri-State Nissan.

December 17, 2025

Everything went well and timely. When paying my bill I was irritated to discover that there was a 3% charge for paying with a credit card. More

by gages
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Tri State Nissan responded

Thank you, Gage, for sharing your experience. We’re glad to hear everything went smoothly and that your service was completed on time. We do appreciate your feedback about the credit card fee — it helps us continue to look for ways to make the payment process clearer and more convenient for our customers. Thank you again for your visit and for choosing Tri-State Nissan

December 14, 2025

No one contacted me about the part I part ordered when it arrived I called the parts department and they said oh yes it’s here. I still haven’t heard back from them about the concerns of my headrests having More

by Carolwmcmahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Tri State Nissan responded

Thank you, Carol, for taking the time to share your feedback. We’re glad to hear you were pleased with your oil change and tire rotation, but we’re sorry to learn about the lack of follow-up on your parts order and your headrest concern. That’s not the level of communication we aim to provide. We’d really like the chance to make this right — please reach out to our Service Manager, Michael, at 540-667-6800 so we can address this promptly. We appreciate your honesty and the opportunity to improve your next visit.

December 03, 2025

Was met with professional assistance with my car. work was completed with great skill mechanics. More

by ROBERTSONJW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Tri State Nissan responded

Thank you, Robertson, for sharing your experience. We’re glad to hear our team provided professional care and that your vehicle was serviced with the skill and attention it deserves. We appreciate your trust and thank you again for choosing Tri-State Nissan.

November 29, 2025

The car buying is never one of my favorite things to do no matter where or when. However, Doug makes this experience better as he works to get you the best deal he possibly can and is honest through the pr More

by JCV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2025 -

Tri State Nissan responded

Thank you, JCV. We know car buying can sometimes feel overwhelming, so it means a lot to hear that Doug made the experience smoother and more enjoyable for you. We appreciate your trust, your recommendation, and your kind words about Doug’s honesty and dedication. Thank you again for choosing us — we’re grateful to have earned your business.

November 24, 2025

Took three and a half hours for service. There were many other customers who came in after me and was gone before me. I was the last customer out at 5 pm. Just don't know why it took so long More

by jehisghman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2025 -

Tri State Nissan responded

Thank you for your feedback. We’re glad the issue with your vehicle was identified, though we understand the extended wait was frustrating. Timely service is something we continually work to improve, and your comments help us identify where adjustments may be needed. If you’d like to discuss your visit further, we welcome the opportunity to speak with you directly.

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