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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,112 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,112 reviews

February 08, 2026

Excellent customer service and knowledgeable staff. Highly recommend this service department for all your warranty needs. More

by Carolwmcmahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 06, 2026

The appointment was quick, fast and I received excellent customer service! Exceeded my expectations and I will return again. More

by Julianna.Garvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2026

I was very satisfied with the service that I received on my 2025 Nissan Frontier. More

by GGBEAR4951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 29, 2026

Todd’s great to work with and I like dealing with the same person each time I come in and that they have the history of the car available. More

by pmears63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2026

Quickest service, I'll be back again. Very friendly techs, and no added problems . Thanks! More

by SHORTHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2026 -

Tri State Nissan responded

Thank you for sharing your experience! We’re so glad to hear your visit was quick, friendly, and hassle-free — that’s exactly what we aim for. We truly appreciate your trust and look forward to welcoming you back next time. Thanks again for choosing Tri-State Nissan!

January 14, 2026

This requirement is going to cause many people to not respond to your survey Give me a break I gave you a very good rating and if this requirement is on the next survey I will not respond More

by RUDESVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2026 -

Tri State Nissan responded

Thank you for your feedback, and we truly appreciate the great rating you shared with us. We completely understand your frustration with the survey format — unfortunately, those requirements are set by the survey provider, not by our dealership. That said, we’re genuinely grateful that you took the time to respond and share your experience. Your input helps us improve and continue providing the best service possible.

January 12, 2026

She was professional and made helpful recommendations. I did not feel pressured in to purchasing unnecessary services More

by GLENNEANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2026 -

Tri State Nissan responded

Thank you, Glenn, for sharing your experience with us. We’re glad to hear our team member provided professional service and helpful recommendations without any pressure — that’s exactly the experience we strive to deliver. We appreciate your feedback on pricing transparency as well and will continue to ensure everything is clearly communicated. Thank you again for choosing Tri-State Nissan; we look forward to serving you next time.

January 07, 2026

copy of insoection of my brakes were after discussing rear brakes being at 5mm within a year. More

by estotler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2026 -

Tri State Nissan responded

Thank you for sharing your feedback. We appreciate you taking the time to mention your recent visit and your discussion about the rear brakes. It’s great to hear Skylar provided clear communication throughout your service — we know how important transparency and understanding are when it comes to maintenance decisions. We’ll be sure to share your comments with our service team as they continue working hard to deliver honest, thorough care for every customer. Thank you again for your trust and for choosing us for your vehicle’s service needs.

January 01, 2026

Todd was very helpful and was able to resolve the issue for my truck quickly. More

by Cmeyerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2026 -

Tri State Nissan responded

Thank you for the 5-star review! We’re so glad to hear that Todd was able to take great care of you and get your truck fixed quickly. We’ll be sure to share your kind words with him. Thank you again for choosing Tri-State Nissan — we truly appreciate your trust and look forward to seeing you next time.

January 01, 2026

They were busy the day I went. It was new year eve too. The expected wait was a hour and a half wait. I got out in an hour. I was very happy. More

by DONNAHUFF105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2026 -

Tri State Nissan responded

Thank you, Donna! We really appreciate you spending part of your New Year’s Eve with us. Even on a busy day, our team works hard to keep things running smoothly, so we’re glad we could get you in and out quicker than expected. Thank you again for your patience and for choosing Tri-State Nissan — we’re grateful for your continued trust and wish you many happy miles ahead

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