Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
67 Reviews
4.7

67 Reviews

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67 Reviews of Todd Kerns

May 04, 2024

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Employee Rating

Did not call complete the service I asked for BUT they did recommend many other services to pad the bill. Just not a good experience as per usual. More

by BRAD87
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Skylar Warner

May 07, 2024

Tri State Nissan responded

We appreciate you sharing your feedback, BRAD87. It's disappointing to hear that the service you requested wasn't completed as expected. Your experience is important to us, and we apologize for any inconvenience caused. We'll take your comments into consideration to improve our service quality and ensure better communication in the future. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.

April 26, 2024

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Tristate Nissan is awesome! I drive over an hour to have my car serviced. It's well worth the trip because they always do their job very well! More

by lynne25dave25
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Recommend Dealer
Yes
Apr 29, 2024

Tri State Nissan responded

Thanks, Your dedication to Tri-State Nissan speaks volumes about the exceptional service we provide. Thank you for making the trek to ensure your car receives the best care possible. Your loyalty is truly appreciated, and we are grateful Here's to many more worry-free miles on the road ahead! 🚗https://www.dealerrater.com/dp/20953/reviews?StartDate=02%2F29%2F2024&EndDate=04%2F29%2F2024&ReviewSource=All&Filter=AllReviews&ReviewResponseStatus=NoResponseEntered&SearchTerm=#💨

March 21, 2024

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I have always revered Tri State Nissanbut it's the continued lack to work within the owners care that drags them down. Previous inspection Iasked that when removing the inspection sticker clean the gl More

by aqst2010
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 25, 2024

Tri State Nissan responded

We appreciate your feedback and apologize for the oversight with your inspection. Rest assured, we take your concerns seriously and will address them with our team to ensure a smoother experience in the future. Please feel free to reach out directly if you have any further questions or concerns. We value your business and hope to make things right.

March 18, 2024

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Tri state nissan help me out whin wife was in a bad accident did not up carge on car, whin other dealers ship,s was I've got 5 car,s there always was a good experience More

by Mark
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Recommend Dealer
Yes
Mar 25, 2024

Tri State Nissan responded

Thank you for sharing your experience with us, Mark! We're glad we could assist you during a difficult time and provide the support you needed. Our team is always here to help, and we appreciate your loyalty and trust in us. If there's anything else we can do for you, please don't hesitate to reach out.

March 02, 2024

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Martin was great to work with. Great customer service as always from Tri-State Nissan. We’ve bought all of our vehicles there and all service work completed there for over 15 years More

by chris-shimp
Recommend Dealer
Yes
Mar 04, 2024

Tri State Nissan responded

Thank you for your loyalty to Tri-State Nissan! We're delighted to hear that Martin provided you with excellent customer service, as always. It's fantastic to have been your dealership of choice for over 15 years, and we truly appreciate your continued trust and support. We look forward to serving you and your family for many more years to come!

February 29, 2024

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Always courteous and knowledgeable, always willing to take care of any issues. 6:00 am service appointments are very convenient for me. More

by GFSRICK
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Recommend Dealer
Yes
Feb 29, 2024

Tri State Nissan responded

We're thrilled to hear about your positive experience with our service team! At Tri-State Nissan, we strive to provide convenient and reliable service to all our valued customers, and we're delighted that our early morning appointments work well for you. Thank you for choosing us for your automotive needs, and we look forward to continuing to exceed your expectations in the future!

February 28, 2024

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I came in for inspection and was well pleased and taken care of and serviced More

by DDRAKE21
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman

Feb 28, 2024

Tri State Nissan responded

We're delighted to hear about your positive experience with us! Providing top-notch service and care is always our priority, and we're thrilled that you were pleased with your inspection and service. Thank you for choosing Tri-State Nissan, and we look forward to serving you again in the future!

February 27, 2024

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Informative, courtesy well mannered, thank you for the good service and coupons. The early hours work perfect More

by REYNOLDS418
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2024

Tri State Nissan responded

We're thrilled to hear about your positive experience! Our team at Tri-State Nissan is dedicated to providing informative and courteous service, and we're delighted that our early hours and coupons have added value to your visit. Thank you for choosing us, and we look forward to serving you again in the future!

February 23, 2024

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Got tow truck quickly and got us to our appointment and back and got right to work on my vehicle More

by davejudy
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Martin Arellano

Feb 28, 2024

Tri State Nissan responded

We're delighted to have been able to assist you promptly and efficiently! At Tri-State Nissan, ensuring our customers' convenience and satisfaction is always our top priority. We're here to keep you moving smoothly on the road ahead!

February 15, 2024

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They are honest and they do great work bi trust them to keep my Toyota running well More

by FRANLIPTON
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Recommend Dealer
Yes
Feb 17, 2024

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

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