Troncalli Chrysler Jeep Dodge Ram - Service Center

Service department doesn’t care about customers and claim expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a expertise but really clueless. Recommended a proactive maintenance without doing their homework and confirming the vehicle qualify. I ended up with a check engine light and $1300 repair at another shop. Do not trust their advice. Service rep Christian Bird pretends he cares, but like their service mgr both are clueless. Brought 3 cars there for many years, never again. More

I have purchased 2 vehicles with Troncalli and the experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line experience was excellent. Even the post sale service is very streamlined. Christian is one of the service managers and we always have a direct line to him. He is very responsive so you always have real time info as to what's happening with your car. More

Chris Pearce was very helpful and made my experience at Troncalli great! I am always taken care of when I am here! Troncalli great! I am always taken care of when I am here! More

Christian gave us excellent service. He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when w He listened to what we wanted him to do for our car and called us when there was a question about a repair to get our ok. He reviewed our bill when we came to pick up our car to make sure there were no questions. Overall, we felt like we could depend on him to answer any questions we had. More

CAR CAUGHT FIRE AT TRONCALLI - TOTAL LOSS! !!!! Obviously this is a ZERO star rating! Took in my 2019 Durango GT because it wouldn't start on Saturday April 16th 2022. They pulled codes on Satu !!!! Obviously this is a ZERO star rating! Took in my 2019 Durango GT because it wouldn't start on Saturday April 16th 2022. They pulled codes on Saturday, nothing on Sunday as they are closed. Monday the 18th the techs diagnosed the problem as an ABS sensor that would take a couple of weeks for the backordered part. At about 12:30 on the next day, the Service Manager JR calls, the Durango CAUGHT FIRE around 1 AM, right at the location of the bad ABS sensor. Totaled by insurance, I wait. I hear nothing from the dealership for weeks. No one from Troncalli reached out to me to offer any form of reparation or compensation, let alone apologize for what happened. I finally go in to talk to the General Manager, Clifford Rudd. I said I was looking for some form of compensation as this happened the evening after the techs looked at the vehicle. (I believe it was an accident, but an accident on Troncalli's watch.) He's asked what I wanted, I said the same exact vehicle down to the color and accessories. Note: It took me several months to find this color called Destroyer Gray (for Navy ship), as my father served on a Destroyer in the Navy. I only owned the Durango for 4 months before it caught fire on Troncalli's lot. After about a week and a half Mr. Rudd told me that they couldn't find the vehicle the way I had it, color and all the accessories. Not surprising as it took me months. I went for the 3rd time to discuss monetary compensation, as now the task of finding the Durango is on me. General Manager Clifford Rudd was dismissive and acted as though they owed me nothing. I don't feel I was asking for too much, as I am out the only vehicle I had through no fault of my own. It will be challenging to find the vehicle, and it was lost in their care and custody. I would be nice to hear from the owner. More

Troncalli used to be my "goto" dealership. I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer I've purchased a few cars from them and always took my car and minivan to Troncalli for service or repair-related issues. In the last year, customer service has declined. I took my car in because the radio button on the steering wheel wasn't working, and after holding my car for almost two days, they said they couldn't replicate the problem. I get in the car, and the same problem happens before leaving the dealership's property. Friday, 3/4/2022, my transmission light comes, and my car starts having issues. I called the dealership, and I was told to drop the car off Monday, and they will look at it asap and call me back. I dropped the car off Sunday evening, and today Monday, I got a call from Chris stating they may or may not look at it this week but maybe next week, and they don't have any relationships with any 3rd party car warranty companies, so that it won't cover the cost of the repairs. If you have an extended car warranty and have an issue, don't take your car to them for services. Your vehicle may not get inspected for a week to 10 days. Time to move on to a new Chrysler dealer. More