My Review Of Tropical Ford:
BEWARE OF THE SERVICE DEPARTMENT
We were in the market to add another vehicle to our painting company fleet. We found a used Ford E250 in Orlando from a private owner. I called Tropical Ford which was the closest dealer to the gentleman who owned the truck. I spoke with Steve , a service rep asked him if they would inspect vehicle. He said yes, I'll be here on Saturday I'll make sure I take care of you. We drove down from Ocala on Saturday, met with the gentleman selling the vehicle, took it for a test drive... DROVE GREAT ! Tropical Ford put it on the lift said give us about an hour, we will let you know if we find anything wrong. After the first hour, Steve said their were some issues, showed us the list gave us a price and said it will not be any more than this. We purchase the vehicle from the private owner. After that happened, Steve says how the vehicle is NOT safe to drive back to Ocala and a $2500.00 fix went to a $4300.00 fix. We have NO CHOICE as it is now Saturday afternoon almost closing time, we leave the vehicle to be fixed with what we discussed and have on paper with Steve being promised it will be ready one week from then. Friday morning I decide to call Steve to confirm pick up for Saturday morning as discussed. He informs me that their were additional items they found and they fixed.... But their is an additional LARGE CHARGE. I asked to speak with the Service Manager (Gaylin). He said that additional items were fixed. I said who authorized that, I NEVER GOT A PHONE CALL ON ALL THE SUPPOSED EXTRA PARTS IT NEEDED AND TO TOP IT OFF THEY TOOK OFF PARTS THAT THEY DIDNT THINK THAT WAS THAT IMPORTANT ( front suspension, ball bearing etc) . Gaylin said Steve was suppose to call you and inform you of all the extra charges. I said he did not. Gaylin says " Shame on him". I say that's how you handle this, if this was my employee he would be fired on the spot. Gaylin said I'll do those items for half off and I promise it will run like a gem and be done Satirday afternoon. He called Saturday af 1:30 to let us know it was done they test drove it and everything runs perfect. I asked will you be there when we pick up. He said defiantly. We arrived and Gaylin just had left for the day we were told and to our disbelief Steve the service rep was there. We left with the truck got 18 miles on the highway and it overheated and we were stuck. I called to let them know, and of course no one could help. We towed the vehicle 77 miles back to ocala . I left Gaylin the Service manager a message Saturday. Today is Monday evening, still no phone call back. I also left a message for Brian , Galin's boss and Mr. Massey the owner. Obviously they got our money so they could care less that they did shady work, lie and deceive people. NO ONE SHOULD EVER GET VEHICHLES SERVICED OR BUY A VEHICLE HERE. MAYBEE THEN THE OWNER WOULD WAKE UP AND RESTAFF HIS EMPLOYEES WITH HONEST PEOPLE.
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