Troy Honda - Service Center

Troy Honda’s service department is prompt, friendly, and makes time to ensure customers are treated kindly and with efficiency. They made time for me, even though I did not have a confirmed appointment, and makes time to ensure customers are treated kindly and with efficiency. They made time for me, even though I did not have a confirmed appointment, and were great about following up to make sure I understood the services rendered, More

We brought my sons 2003 Honda Accord in for a diagnostic reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with th reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with the vehicle. The service manager would not call us back. I asked for the sales manager and the general manager and NO ONE would call me back. They made a $257 key fab, an oil change and charged us $616 in spite of me telling them NOT to do anything!!!! When I finally spoke to Ken, the general manager, he was rude and even though I told him I was willing to pay for the diagnostic service , he just hung up on me. I have been a long time customer of this dealership and this treatment is totally unacceptable!!! My son charged it on my credit card thinking he had no other option. I am in the process of fighting the charge. The service manager, Rich spoke to us prior to the car even being looked at and knew the situation. When my husband finally spoke to him again he was rude and said he had enough calls. We wouldn’t have kept calling if he would have acknowledged us or called back. We told him repeatedly not to do anything on the car. We left several voicemails because he wouldn’t answer the phone. Do not do business with Troy Honda!!!!!! More

I had a difficult time setting up an appointment but once I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was un I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was under a warrantee problem and did not charge me. More

Honest, timely, professional, and informative. I brought in my Accord to diagnose the source of a noise at the end of the start cycle (work done at another mechanic). The diagnoses was same-day, I brought in my Accord to diagnose the source of a noise at the end of the start cycle (work done at another mechanic). The diagnoses was same-day, and they waived the inspection fee! More

We’ve had nothing but good experiences with Troy Honda. Thank you for your service. Thank you for your service. More

Fast Service - In and Out oil change - always keeps me informed of any potential problems - other services will need to be performed - the BEST........ informed of any potential problems - other services will need to be performed - the BEST........ More

I always receive excellent service at Troy Honda and I am very grateful to Rich. very grateful to Rich. More

Ken and the service center did a fine job replacing my cracked windshield. Thank you! cracked windshield. Thank you! More

Very attentive kept me informed as to what was going on showed me parts that needed replacing showed me parts that needed replacing More

Service Department is TOP NOTCH! The entire crew is friendly and knowledgeable. I've been going to Troy Honda for many years and have purchased 2 used Honda Accords that have lasted The entire crew is friendly and knowledgeable. I've been going to Troy Honda for many years and have purchased 2 used Honda Accords that have lasted at least 14 years. More