Tucson Subaru

Happy Camper This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only mad This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only made me feel like my interests and needs were the most important thing. After this, I can't imagine doing this any other way. More

Alan Ferlan & Tim Hanson My husband and I came into Tucson Subaru hoping to get a fair trade on our Jeep Liberty for a Subaru Outback. We left the dealership 110% satisfied b My husband and I came into Tucson Subaru hoping to get a fair trade on our Jeep Liberty for a Subaru Outback. We left the dealership 110% satisfied because of two extraordinary employees, Alan Ferlan and Tim Hanson. Alan's knowledge of all Subaru vehicles and the entire sales process was way beyond his years. From what I understood, he has been employed at Subaru for a mere four months and in my opinion has already mastered the art of sales and customer service. Not once was he unable to answer a question or to make us feel like we were in anything but great hands. Tim was very personable and actually made finance understandable. Not one of our questions was a stupid one, and he made sure we were comfortable with everything before ever asking for a signature. Both of these men were happy to stay late to ensure our satisfaction. We appreciate the wonderful job they both did helping us bring home our new family car. We will be sharing our experience at Tucson Subaru to everyone we know, and hope that Alan and Tim are rewarded for being the kind of employees that every employer would be lucky to have! More

Over and Beyond While driving from Sacramento to Tucson and stopping in Sedona, we discovered that the moonroof on our 2011 Subaru Outback would not close. We read t While driving from Sacramento to Tucson and stopping in Sedona, we discovered that the moonroof on our 2011 Subaru Outback would not close. We read the manual and removed the cover to the moonroof control to access the manual override. We followed the instructions but we're unable to close the moonroof manually. When we arrived in Tucson, we took the car to the local Subaru dealership. The mechanic estimated the work to dismantle the moonroof and replace possibly broken parts at approx. $1500. When I told the service advisor, Wendy Angelini that we recently had $400 of work done on the moonroof in Sacramento, when it was disassembled to clean the drain holes, she went back and told the mechanic. When I went to Wendy to authorize the repair, she told me that the mechanic went back and tinkered with the moonroof and found that it was misaligned. He realigned the moonroof and it worked. This attention to detail saves us a lot of money. In addition to the moonroof, the mechanic also inspected the entire car and found that the right front strut was leaking. Wendy said this was unusual because the car had only 20,000 miles on it and the strut should not fail at 20,000 miles. The car was out of warrantee, so Wendy called Subaru corporate and explained the situation. They authorized the replacement of the strut at no cost to us. Not only did Tucson Subaru repair the moonroof for the minimal cost of one hour of labor and replace the strut, but as I was leaving, Wendy gave me a coupon for a complementary car wash. I could not thank her enough. She is an asset to the Subaru dealership and is an excellent employee. The mechanic who was equally thorough and conscientious. I am very grateful to both of them. They listen carefully and have the experience and knowledge to go directly to the salient issues and resolve the problems. Thank you. Warm regards, Sandra Sylvester More

Best vehicle purchase experience ever! We just purchased a 2015 Subaru Forester from Tucson Subaru. I contacted them through Trent Nichols and scheduled a test drive of a used Forester on t We just purchased a 2015 Subaru Forester from Tucson Subaru. I contacted them through Trent Nichols and scheduled a test drive of a used Forester on the lot. It was a great vehicle but not the right feature set for us so I decided to wait and look around until the perfect vehicle showed up. Trent searched the incoming vehicle list and let me know that the exact Forester we were looking for would be at Tucson Subaru in about two weeks. I went back to make the purchase expecting the usual new car buying experience, high pressure, high stress and high uncertainty. I was pleasantly surprised when I received nothing but courteous, professional service from Trent and Tucson Subaru! I highly recommends Trent Nichols and Tucson Subaru! More

Great Experience After a lot of searching, I found the car I was looking for at Tucson Subaru. Ironically, it was a 2013 Ford Mustang, but that didn't stop the dealers After a lot of searching, I found the car I was looking for at Tucson Subaru. Ironically, it was a 2013 Ford Mustang, but that didn't stop the dealership from having the best presentation of the car. Trent Nichols was very friendly and knowledgeable, and I appreciated his no-pressure sales approach which made the whole experience very comfortable. I purchased the car at a fair price and two weeks later have zero regrets. I wouldn't hesitate recommending Tucson Subaru to friends or colleagues. More

Exceeded expectations Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There was no pressure whatsoever. They listened to us and then guided us through the process. We ended up with the perfect (for us) vehicle, a 2014 Forester. I have found all of the staff -- sales and service -- to be courteous, professional and understanding. If you are looking for a vehicle in Tucson, I recommend you start at Tucson Subaru. In our case, it was the first and only stop in our journey, and I'm glad we found them first. More

Trent Nichols and Tucson Subaru are top notch! I purchased a used 2011 Audi A3 from Trent Nichols at Tucson Subaru. Trent is the epitome of service, courtesy and professionalism. It was a no-pressu I purchased a used 2011 Audi A3 from Trent Nichols at Tucson Subaru. Trent is the epitome of service, courtesy and professionalism. It was a no-pressure sale and he gave great advice along the way. I would recommend Trent to anyone seeking to buy a car, new or used, from Tucson Subaru. Thanks! More

TUCSON SUBARU - ONE SATISFIED CUSTOMER I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINIT I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINITY FX35 SUV. I NARROWED MY SEARCH DOWN TO 4 THAT I FELT BEST FIT MY NEEDS AND WERE TOP RUNNERS IN THE CONSUMER REPORTS STUDIES. I DROVE EACH CAR I WAS CONSIDERING AND WEIGHED MY OPTIONS CAREFULLY. THE CARS I TESTED INCLUDED THE TOYOTA PRIUSV HYBRID, MAZDA CX-5, SUBURU CROSSTREK HYBRID AND THE SUBARU FORESTER. MY FINAL CHOICE WAS THE 2015 SUBURU FORESTER 2.5i LIMITED MODEL. I LOVE THIS CAR! NOT ONLY DOES IT HAVE ALL THE BELLS AND WHISTLES I WANTED INCLUDING LEATHER SEATS, POWER DRIVER SEAT, NAVIGATION, POWER REAR DOOR, MOON ROOF, BUT IT HAS THE NEW EYESIGHT DRIVER ASSIST SYSTEM WHICH BRINGS SAFETY TO A NEW LEVEL. I FEEL SAFE IN THIS CAR! I LOVE THE WAY IT DRIVES AND THE VISIBILITY IS FAR BETTER THAN ANY CAR I'VE EVER DRIVEN. I WAS WORRIED GOING FROM LUXURY TO A MORE ECONOMICAL CAR WOULD BE DIFFICULT FOR ME, BUT I AM GETTING MUCH MORE FOR MY MONEY AND AM COMPLETELY SATISFIED. THIS CAR HAS JUST AS MUCH LUXURY FOR ABOUT $10,000 LESS THAN I WOULD HAVE PAID FOR A NEW INFINITY. EVEN THOUGH I HAD DECIDED ON THE FORESTER, I WAS WILLING TO WALK IF I DIDN'T FEEL SATISFIED WITH THE FINAL DEAL. I HAD SEVERAL OTHER OPTIONS THAT I WAS CONSIDERING, BUT I REALLY WANTED TO MAKE THE FORESTER WORK. AFTER A COUPLE OF ROUNDS OF NEGOTIATION I GOT THE DEAL I WANTED AND AM A VERY SATISFIED CUSTOMER. I GOT A FAIR TRADE IN VALUE FOR MY INFINITY AND THEY DISCOUNTED THE PRICE OF THE CAR ENOUGH TO HIT MY GOAL FOR FINANCING. EVERYONE I WORKED WITH AT TUCSON SUBARU WAS PROFESSIONAL, RESPECTFUL, AND WORKED HARD TO GIVE ME THE DEAL I WANTED. IT TRULY WAS AN EASY AND FAST EXPERIENCE. MY SALES PERSON - KEVIN WOESSNER WAS THE BEST. I LOVED HIS NO PRESSURE, GOOD LISTINER APPROACH AND HE REALLY HELPED ME UNDERSTAND WHAT I WAS GETTING AND HOW IT COMPARED TO OTHER MODELS I WAS CONSIDERING. I WANT TO POINT OUT HE DIDN'T JUST TALK THE DIFFERENCES HE SHOWED ME THE DIFFERENCES BY GOING ONLINE AND PROVING HIS POINTS. I TRUSTED HIM FROM THE BEGINNING AND HE IS PART OF THE REASON I FINALLY WENT WITH TUCSON SUBARU. MY EXPERIENCE WITH TRACI IN FINANCE WAS GREAT AS WELL, SHE HELPED ME COME TO SOME GOOD DECISIONS ON EXTRA WARRANTY AND PROTECTION OPTIONS BY WORKING WITH ME TO UNDERSTAND MY PAST CAR HISTORY AND WHAT MADE THE MOST SENSE FOR ME. END OF THE DAY I RATE MY OVERALL EXPERIENCE A 5 OUT OF 5. I LOVE MY NEW CAR AND REALLY APPRECIATE THE FOLKS AT TUCSON SUBARU. More

Trent is a Great Guy! Thanks Tucson Subaru Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent wor Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent worked with me to find a vehicle that suited my needs and that was with in my budget. He even reduced the price of the vehicle to make the deal happen. Trent has good communication and people skills. He picked me up from the airport in the vehicle that I was going to purchase so I can see the vehicle in person and test drive it. All of the purchase agreement paperwork was ready. Traci walked me through the signature process, explained all of the documents to my satisfaction, and provided me with the necessary copies. Trent had the vehicle detailed and provided me with a full tank of complimentary gas for my four (4) road trip back home. I cannot say enough positive things about Trent and the Tucson Subaru family. He is definitely an asset to Tucson Subaru, and I look forward to purchasing similar “quality” vehicles from Trent in the future. More

Trading Chevy for Subaru Was a very good experience, as Joe went to KBB website and input information on Chevy to be traded in and on (used) Subaru Forrester wanting to buy. Was a very good experience, as Joe went to KBB website and input information on Chevy to be traded in and on (used) Subaru Forrester wanting to buy. The price of the Certified Forrester was at low end of KBB "Good" price range and the Chevy trade-in was valued at low end of Good KBB range. The dealership provided CarFax data on the car and offered extended warranty. It was a pleasant experience as everything seemed so open and transparent. More