This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was used and came with a limited drive train warranty. A week after purchase, I had trouble with the key not being released from the ignition switch when shutting the car off. I took the car back to get it repaired. They took the car in and gave me a 2017 loaner. The Service Adviser Jesse Friedman called me and told me the part to repair my Outback would not be here for a week. I told him I was going on vacation next week and he said he would see what he could do. I got a call two days later and was totally surprised, my car was ready. The repair and loaner were totally covered.
From the moment I walked in with the problem until I picked up the car, I was treated as though I had just purchased a brand new Subaru. They respected me and my time. Thank you to Scott Gregg, Jesse Friedman and the Sales Manager (did not get a card).
I will purchase from Tucson Subaru again! Thank you.