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Tustin Lexus
Tustin, CA
1,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,002 reviews
May 01, 2017
Paul Kim Under promised and over delivered Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the servic Service Advisor Paul Kim is polite, courteous and conscientious. Our service needs were complicated involving different specialities within the service department and an outside insurance vender. After placing us in a courtesy car Paul went to work on the administrative detail that saved us a great deal of expense. This is a additional comfort while knowing qualified technicians are performing factory level service. More
by Acupunctureworks
Employees Worked With
Paul Kim
Helpful April 25, 2017
Service Excellence Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done Because they deserved it. They put in the time and effort to make sure they provide excellent service to the customer's satisfaction. A job well done. More
by 1bad007
Employees Worked With
Rick Massucci, Derek Kincebach
April 25, 2017
Always fantastic service ! Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done Derek Kincebach always does an excellent job keeping our cars in top condition. He knows the vehicles and makes sure the required maintenance is done when needed. More
by Whyascreenname
Employees Worked With
Derek Kincebach
April 25, 2017
Great experience at Tustin Lexus!!! George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon! More
by Kxstylex80
Employees Worked With
George Chen
April 19, 2017
Excellent service & expert advice ! We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We h We have always received excellent service . Rick has always been helpful when we had any questions. We have been using Tustin Lexus since 1996 .We have always been happy with the service & the helpful, friendly people who work there. More
by Bill & lynne
Employees Worked With
Rick Massucci
April 15, 2017
Overall great service Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! Most service advisors I've had contact with are great. They are up front and no pressure over the last 12 years. Rick is the best! More
by Satisfied
Employees Worked With
Rick Massucci
April 14, 2017
good and prompt service When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his be When i bring my car in for service, i have been dealing with Derek Kincebach for the past three to four years. He is a nice young man and does his best in recommending the proper service needs. More
by steveb
Employees Worked With
Rick Massucci, Derek Kincebach
April 14, 2017
5 star sales and service! Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my f Fabulous sales and service. Highly recommend this dealer for all your Lexus needs! Accommodating and friendly. I will certainly go back for all my future Lexus needs of any kind. More
by Kchawav
Employees Worked With
Iman Azimi
April 13, 2017
Integrity Sums Up Tustin Lexus Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bi Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bit around edges. They took it back and repaired under recall warranty providing a loaner. End result excellent work, i maintain in high quality my vehicle and the dash now is like before looks new. Thanks Tustin Lexus! More
by Josh12
Employees Worked With
Paul Kim
April 12, 2017
Radio repair. Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly rec Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly recommend Al from service for attentive and professional customer service! More
by John McClain
Employees Worked With
AL Phillips
