Tustin Mazda

I dread buying a new car. My average is every 10 years, I hate it so. The first time I walked into Tustin Mazda, Sammy helped me. He was very friendly and supportive, even though I was tired of looking a I hate it so. The first time I walked into Tustin Mazda, Sammy helped me. He was very friendly and supportive, even though I was tired of looking at cars all day. We took a test drive in a Mazda3 and he was very informative. It was a short visit, but I returned a few days later and test drove the car again and another. He explained everything again, very patiently. A week later I came back and he was just as enthusiastic about helping me with ANOTHER test drive! I choose the Mazda3 because it had everything I was looking for without having to buy things I didn't want. I chose the s-Touring for the higher HP engine without having to buy a moonroof. This was the first time my total car buying experience was practically painless. There was no pressure from Sammy, only answers to my countless questions. I was very excited by my purchase when I drove the new car off the lot! More

My wife and I were on vacation from Arizona and had car trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were hav trouble. I worked with Sarah and she made an unpleasent time a whole lot better and less stressful. She even called later that day hoping we were having a good time. If we lived in southern California we would take our car their and buy their. More

I always conduct my car-buying in the following way: I do my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on th my homework on what constitutes a fair price to pay; I collect written quotes from dealers via email; and then I select the best quote and walk on the dealer's lot with my deal in writing and in my hand. I was in the market for a 2014 Mazda6 for my son. And, following my car-buying protocol, I received a quote from Jim Feinstein at Tustin Mazda. I was immediately impressed with several things: Jim wrote that he would sell me the car at invoice cost. Period. He played no games; did not attempt to tempt me with incentives for which he did not know if I qualified (several dealers did do this); never pressured me (some others did this too, like "come in today and save more"); and he never tried to up-sell me. In fact, after I told him that the car was for my son, and would be my 21 year-old son's first new car purchase, Jim made wise suggestions about how to structure the deal so that we could start to build my son's personal credit rating. As it turned out, I received a couple of lower quotes than Jim's. But I had decided that I wanted to do business with him and gave him the opportunity to match my best deal. He did so and we drove over 35 miles (past other Mazda dealers, including our home town dealer) in order to make the deal with Jim. Our experience at the dealership was easy. We met Jim and immediately felt welcome and comfortable. He is warm, friendly and knowledgeable. He NEVER tried to up-sell us when we were there, or to re-negotiate our deal (again, I've experienced that elsewhere). And he was very interested in my son, his understanding and comfort with the car, the deal, and the dealership. Jim even invited my son to stop by and "let them" wash his car. I really appreciated Jim directing his attention to my son, who is buying the car, and not to me (the father who had orchestrated the deal, but who was at that point, just "along for the ride"). The rest of the folks at Tustin Mazda were all friendly, helpful and warm. For example, I lost count of the times that Jim or a colleague offered us something to eat or drink, which began as soon as we walked into the showroom. All-in-all, we had a delightful experience with Jim Feinstein and with Tustin Mazda. We would recommend both without reservation. More

I was so pleased with Tustin Mazda. Not only did they NOT put pressure on me in purchasing a vehicle (like most dealers), they were there to listen to my financial situation and help bargain with me. Ted (th put pressure on me in purchasing a vehicle (like most dealers), they were there to listen to my financial situation and help bargain with me. Ted (the sales guy) was so wonderful and welcoming along with everyone else there. They treated me like a family member, so I will definitely recommend them again and again, and lets just say AGAIN!!! THANKS TUSTIN MAZDA!!!!! More

Our family rates OC Tustin Mazda 5 Stars!!!! This is the third car we have bought from John Patterson. He is the definition of a class act. John is always at the dealership providing food, a fun environment third car we have bought from John Patterson. He is the definition of a class act. John is always at the dealership providing food, a fun environment and impeccable customer service. Shaun McCray is shining example of John's leadership in action. Shaun made our experience fun, informative and exciting. He answered all our questions and gave us a hands-on detailed overview of the car and all the new features. The entire team at OC Tustin Mazda goes above and beyond their "job description", they truly love what they do and they do it extremely well. Thank OC Tustin Mazda- Kelly, Jane and Mike. Newport Beach, CA. More

This dealership was very professional and courteous. I was helped by Kevin Keogh who displayed extreme knowledge and consistent advise into making a vehicle purchase that was right for me, without being p was helped by Kevin Keogh who displayed extreme knowledge and consistent advise into making a vehicle purchase that was right for me, without being pushy. I also met the owner John Patterson who was also very professional and comforting. All in all, it was a great experience and Kevin Keogh was an outstanding sales person. I would highly recommend Mr. Keogh and refer anyone to the OC Tustin Mazda dealership again!!!! More

I absolutely love this dealership. They were very friendly and kind. The sales person I worked with, Ted, was amazing helping me through the day. I called this morning Apr 15 13, and walked out the d friendly and kind. The sales person I worked with, Ted, was amazing helping me through the day. I called this morning Apr 15 13, and walked out the door the same evening. This was my first time buying a car for myself and I couldnt be happier. More

Kevin was incredibly friendly and responsive from the start, texting us with information making it clear he wanted our business without being overwhelming. Because of his attitude and friendly approach, start, texting us with information making it clear he wanted our business without being overwhelming. Because of his attitude and friendly approach, we made sure to make the dealership one of our stops when shopping for a CX-5, even if it didn't have the exact model we wanted on the lot. He made it clear that he could get us the car we wanted and would be able to match and beat other dealers in terms of pricing and interest rate. And in the end, that is what happened, as he worked with us to get a better rate than we could get elsewhere while matching another dealer's pricing. He remained friendly and upbeat throughout what was a long day for us and it was much appreciated. More

We had a great experience with the sales associates at Tustin Mazda. Don and Kevin were both extremely helpful from the start to the end of the sales process. They are knowledgeable and friendly. We did n Tustin Mazda. Don and Kevin were both extremely helpful from the start to the end of the sales process. They are knowledgeable and friendly. We did not really plan on purchasing a Mazda on our initial visit with Don, he did not pressure us at all but helped answered all of our questions. We ended up coming back later in the evening to test drive and purchase the vehicle. Kevin took us out on the test drive and helped answer any additional questions and concerns we had. Eric and Lori also helped with the financing and paperwork. They have a top notch team. I look forward to doing more business with them in the future. More

Very pleased with my experience at Tustin Mazda, especially Brandon Sedgwick, who helped my wife and myself select a new Mazda 6. I have had Mazdas before and have always liked the product, but this especially Brandon Sedgwick, who helped my wife and myself select a new Mazda 6. I have had Mazdas before and have always liked the product, but this was the first time I purchased at Tustin Mazda. We were not planning on buying the car that day, but amazed at the deal we got from Brandon, and he made our buying experience very comfortable, no pressure just great information, and a quality product. More