Tustin Mazda

Jim and John were so wonderful and helped me find the perfect car and a deal to match. I would recommend them to anyone. Everyone here is pleasant and professional. perfect car and a deal to match. I would recommend them to anyone. Everyone here is pleasant and professional. More

I own a 2011 Mazda CX9 Touring AWD, a couple of weeks ago the transfer case failed leaving me stranded. While I am disappointed that this happened, and Mazda roadside assistance was less than stellar - ago the transfer case failed leaving me stranded. While I am disappointed that this happened, and Mazda roadside assistance was less than stellar - I have to give recognition to Sarah in service who made an unfortunate situation much more tolerable. Her customer service was superb and her attitude was always positive and helpful. It took almost two weeks to repair my car, but the fault was not with the dealership, once they received the part from Mazda, the repair was done quickly. I felt as though Sarah did everything in her power to get my car fixed and returned to me. Ii could not give my experience five stars - because after all my 2 year old car died and left me stranded on the side of the road and it took Mazda's roadside assistance way too long to arrive (over two hours). But this is a Mazda issue and not an issue with the dealership. Sarah actually sent the cashier to pick me up and take me to work and they took care of getting the car to the dealership without me. More

I bought a Mazda Miata from these guys about 6 years ago and was assisted by Shaun and that was a good experience so when I needed a new Mazda I decided to go back because the first time was so unstressful and was assisted by Shaun and that was a good experience so when I needed a new Mazda I decided to go back because the first time was so unstressful and easy. This time I was greeted and assited by Andrew Shoaf. He was very professional and extemely patient and polite. I told him what I wanted and we discussed price, styles, colors and payments. He truly went out of his way to assist me. The best part is that I didnt have to deal with anyone else but him -was the same with Shaun before- I only dealt with Andrew the entire time until I did paperwork and then I dealt with Tony, the finance guy and he was also very polite and professional! I can't tell you how EASY and UNSTRESSFUl this purchase was!! It was pretty fast and they made sure I was comfortable and asked me several times if I needed some water and suggested I sit down and relax while they did all the work. They didn't have the exact car I wanted so they promised me the next day and just like they promised, it was there next day! I will go back again when I need a new car as this is the new standard for me when it comes to buying a new car! MAZDA OF TUSTIN IS ABSOLUTELY THE BEST!!! More

We just brought home a new 2014 Mazda CX-5 from Tustin Mazda. We purchased a Mazda3 in late 2011 here, as well. Again, jim Feinstein and the TM staff made it a painless and confident purchase process. Mazda. We purchased a Mazda3 in late 2011 here, as well. Again, jim Feinstein and the TM staff made it a painless and confident purchase process. Have purchased many new cars over the years, but Mazdas have consistently been a value/performance/reliability leader, and Tustin Mazda is THE organization to have that long family relationship with. My family rates Tustin Mazda straight 5s based on all facets of the experience: attentive courteous service, matching customer needs to the right vehicle, price, integrity, service, vehicle selection and brand quality. More

Jim was personable, easy to work with and professional. Out of all the dealerships I had visited in the roughly two months leading up to my purchase from Tustin Mazda, Jim -- by far -- allowed me the most Out of all the dealerships I had visited in the roughly two months leading up to my purchase from Tustin Mazda, Jim -- by far -- allowed me the most comprehensive test drive and inspection. Prices at this dealership were the fairest I had seen within 100 miles of my home. The purchase agreement allowed me to return the car within 24 hours of purchase for any mechanical problems, although I didn't need to do so (the car I purchased was a certified Mazda, which my mechanic said was in excellent condition). I highly recommend Tustin Mazda. More

Honest, No Trick with APR/Car price/Trade In, Best Car Price, service is very kind and friendly. what else do i need. I initially went to this dealer to buy a used car advertized on autotrader but unf Price, service is very kind and friendly. what else do i need. I initially went to this dealer to buy a used car advertized on autotrader but unfortunately it was already sold right before i came. Sammy helped me to get a better car by asking me what i wanted exactly. he is very soft, kind. it was my best experience more than any other car dealer i have visited before. Sammy has a very good personality- he knows what customer wants. Thanks to Big Mike for finding a best car for me, he was very serious and honest person on his work. Thanks to Lori for kindly explaining in very detail about all the paper work. everyone was so friendly like a family, willing to help each other all the time. Professional Mazda People - Appreciate. More

Jim Feinstein was a great guy to deal with. He helped me get a great first car, and gave me a great deal in less than 4 Hours! I would highly recommend him! get a great first car, and gave me a great deal in less than 4 Hours! I would highly recommend him! More

I have bought a few cars and even tried to sell them at one point in my life, so I know how the game works. I was VERY impressed with Shaun (salesman) and his customer service. He was always smiling, enter one point in my life, so I know how the game works. I was VERY impressed with Shaun (salesman) and his customer service. He was always smiling, entertaining, and informative. He made me feel welcomed and wanted. I found my Mazda3 online and met Shaun when I went to go look at the car. He had a nice route for the test drive and told me all about the cars features along the way. When the test drive was over I told Shaun I still had another car to go look at. I was very pleased that I wasn't over pressured to go inside and try and buy the car right then. Shaun did a great job in handling my business on that first day. I came back and purchased my Mazda3 the next day. Shaun was pleased to see me and was more than helpful and made me feel like we had been friends for years through the purchasing process. I hope he is still around when I purchase my next car. I would highly recommend Shaun and Tustin Mazda to anyone looking to buy a car. I had great experience with him and the dealership. More

Shaun worked hard to get us the car we needed in very tight perimeters. Even going as far to work on his days off for us. It was a very enjoy able car buying experience. tight perimeters. Even going as far to work on his days off for us. It was a very enjoy able car buying experience. More

I visited Tustin Mazda to get a car for my son. Sammy's presentation and customer service helped me to make my decision. Unlike other Car Sales he didn’t push me to make the deal right away, rather his presentation and customer service helped me to make my decision. Unlike other Car Sales he didn’t push me to make the deal right away, rather his guidance helped me to compare among other available manufacturers with same price range. My overall experience with Tustin Mazad was simply great! More