Tustin Mazda

I have used Tustin Mazda to lease cars in 2010 and 2012. In both years Sammy was the salesperson and he continues to be friendly, attentive and enthusiastic. In my recent purchase, Mazda Tustin was able t In both years Sammy was the salesperson and he continues to be friendly, attentive and enthusiastic. In my recent purchase, Mazda Tustin was able to meet my specific requirements and was happy to work with me to negotiate the best price more than matching a competitive price offered at a nearby dealership. I also appreciated the rental car that was provided to me at no cost when there was a delay in the delivery of my new car. More

Jim and the rest of the sales team went out of their way to help me out of a car (and loan) that was no longer working for me. They not only gave me a fair price on my trade, but also negotiated an excelle to help me out of a car (and loan) that was no longer working for me. They not only gave me a fair price on my trade, but also negotiated an excellent price on the new car. Additionally, a couple days later I received a phone call from Tony in the financing department, informing me that he had secured a loan for me through a different bank and saved me 2% APR. This went above and beyond. Thank you guys! More

We're back! Jim Feinstein made the purchase of my 2011 We're back! Jim Feinstein made the purchase of my 2011 Mazda 6 Grand Touring in December of 2011 so painless that when it was time to purchase a ne We're back! Jim Feinstein made the purchase of my 2011 Mazda 6 Grand Touring in December of 2011 so painless that when it was time to purchase a new vehicle for my wife we knew there was only one place to go! This time we had a a trade in though and everyone knows that dealerships are notorius for low balling trade ins, so we were a little scared. However, Jim was able to get us a fair price for my wife's vehicle. Additionally, he provided the same great customer service as he had done previously. I had communicated with Jim throughout the day via phone, text and email to ensure that once we got there most of the paperwork would be completed. We spent a total of an hour again which included the test drive of the vehicle! We were looking at a CX-9 and CX-7, and we ended up deciding on the CX-7 Grand Touring. As when I purchased my Mazda 6, the CX-7 was in pristine condition. This dealership obviously does a great job of picking out the best used vehicles to sell. Lastly, I again was introduced to John Patterson, the owner of the dealership. John was warm and friendly again and remembered me from when I had purchased my Mazda 6 in 2011. I want to thank Jim, Lorri, and John again for the great customer service! My wife so happy with her CX-7, and she is going to enjoy it for years to come. I would highly recommend John Patterson's Tustin Mazda to anyone looking for a relaxed, friendly environment. They know that by providing great customer service, they are building relationships that last! More

The process of buying a new car was simple and very easy with the amazing help given from Tustin Mazda. Throughout the whole process we felt that we had all the help needed and were given the care and atten with the amazing help given from Tustin Mazda. Throughout the whole process we felt that we had all the help needed and were given the care and attention that we deserved. The employees were very courteous and friendly and were always responsive whenever we had questions that needed to be answered. They were also very accommodating to our schedule and allowed us to visit at our convenience. I would definitely recommend this dealer to anyone! More

I went to Tustin Mazda expecting the typical car buying experience. I was wrong on every count. Not only were the sales people professional and courteous, they were not pushy and listened to every word I s experience. I was wrong on every count. Not only were the sales people professional and courteous, they were not pushy and listened to every word I said. I have never been treated so nicely at a dealership. In addition, when I made my decision and was ready to buy, I was out the door in under 2 hours saving me tons of time. James (Jim) Feinstein was the best salesman I have ever encountered. He really worked hard to get me the car I wanted at the best price possible. In addition, when my children arrived I was busy in finance and he got them popcorn, snacks, and drinks. I wasn't in the least bit rushed and felt welcomed and more importantly my small children felt welcomed by the staff. Lori our finance person, was the most efficient and friendly finance person I have ever come in contact with. Overall, if you are looking to buy a car Tustin Mazda is the BEST dealership in Orange County as far as I am concerned. In fact, when I buy any new car in the future I plan on visiting them first. More

I drove 1-1/2 hours to see this car I saw in an online add. It was worth every mile. WOW What a great company. The best experance I have ever had in purching a car. And I have purchased many cars. They we add. It was worth every mile. WOW What a great company. The best experance I have ever had in purching a car. And I have purchased many cars. They went over and above to make me a happy customer. Great Job. See you at my next purchase. Your new loyal customer. More

I'd been looking for a CX-5 with a manual transmission and Tustin Mazda was the only one who had it in stock. When I got there, I expected a more hard approach since the CX-5's are a good seller, but the and Tustin Mazda was the only one who had it in stock. When I got there, I expected a more hard approach since the CX-5's are a good seller, but the dealership and salesman were very open to negotiation and gave me a great price and a good experience. I would definitely go back here. More

Sammy was our sales person, we had a great experience working with him. He got our car delivered well ahead of time. The whole process was really smooth. working with him. He got our car delivered well ahead of time. The whole process was really smooth. More

After driving cross country from OH to CA, I walked into Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of th Mazda when I could hear something clanking/scraping around my rear tire area. When I arrived, I was quickly assisted by Sarah. Once the cause of the noise was diagnosed, she thoroughly explained the issue (a rusted and broken coil which she physically showed me so I understood the situation). She then went on to explain options that allowed me to break up the costs (which were hundreds of dollars), and promptly secured a convenient on-site rental while the car would be in the shop. What was wonderful was that: 1. She was knowledgeable and professional and didn't talk down to me like some service guys tend to do 2. She gave me options to make things more affordable 3. She called with updates...and when the part was delayed (leading to another 1/2 day of rental), she made sure that I didn't pay additional fees due to their timing issues. 4. She looked for a coupon for me, had the car washed, the oil changed, AND worked out a SMOG check with their local provider at the corporate rate. Get this - the guy picked it up, did the inspection, and dropped off the paperwork before I came to even get the car. I just dropped off the check for the SMOG fees when I picked up the car! 5. She took the time to check on my servicing history & help me understand that the work I had done took care of some of the pricey upcoming service needs. Offsetting those costs made the unexpected repairs easier to bear... Overall, I would say that I've experienced INCREDIBLE customer service at Mazda - both in Ohio where I had my car for 3.5 years, and now in LA. Sarah at Tustin impressed me so much that I'm actually taking the time to write this review online. I look forward to working with her and the Tustin dealership again. More

I dealt with Ozzie via internet for the Miata. Helpful, no pressure and a genuinely nice guy. Ended up going in for possible purchase and trading in my 2009 Mustang convertible. The whole experience was gr no pressure and a genuinely nice guy. Ended up going in for possible purchase and trading in my 2009 Mustang convertible. The whole experience was great until trying to work the deal. Waited over an hour for them to run credit and research my current cars worth. I owed more than value so I knew this going in. He came back and offered almost nothing for it. Said was worth $10k but they would add a couple thousand to it, coming to $12k. Wow, and we left. 2 other dealers since have inspected my car and offered high $14k -$15k. It's too bad, I really liked this dealer but the trade in part left a sour taste. More