Tustin Mazda

I bought a CX-9 at Tustin Mazda almost three years ago. That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a secon That initial buying experience couldn't have been smoother. The follow up customer care has been equally impressive, hence my decision to buy a second car from Shaun McCray, whose honesty & integrity the first time around won my loyalty. Once again, the buying experience was not only smooth, it was an extremely pleasant way to spend a couple of hours on a Friday morning. In fact, it was like catching up with old friends. John Patterson, the owner, came out to say hello (actually it was way more than just a hello) while another team member, Sarah Posell, took care of every detail when checking my CX-9 in for a service. After telling Shaun what I was looking for - a Mazda 6 - he quickly pointed me in the right direction. And as a Mazda owner, being very familiar with what I would be buying, a quick decision was made. When it came to the price, I had the benefit of previous knowledge of John Patterson's non-adversarial approach to negotiations. Last time, it quickly became evident that the prevailing ethos with Tustin Mazda staff is to build long term relationships with potential customers. Among other things, that is achieved by offering highly competitive prices in an environment that takes the confrontation, traditionally associated with car dealerships, out of the proceedings. In other words, the principle that's applied is one of "let's give the customer as good a deal as possible because we want to both win his or her loyalty and boost our reputation." Tustin Mazda's approach is the exact opposite of a "it's either my throat or yours, so it may as well be yours" approach. Needless to say, a deal was quickly struck and paperwork completed without a hitch. Further to the above, all this took place on one of the busiest days of the year at Tustin Mazda. In the face of many demands on his time from other customers, Shaun was completely at ease during what must have been an extremely stressful time with customers waiting and year end deadlines looming. After such an experience, I can safely say there wouldn't be a dealership in the country capable of offering anything better than the red carpet treatment I received yesterday. More

Both Shaun and Veronica were great to work with. I have purchased plenty of cars at various dealerships and must say that I have never felt so at ease through the whole process like I did at Tustin Mazda. purchased plenty of cars at various dealerships and must say that I have never felt so at ease through the whole process like I did at Tustin Mazda. I normally deal with with the typical in your face sales men at other dealerships, but at Tustin Mazda I was left to take my time thinking things through before making my decision. Shaun, Veronica and Mike were there to answer all questions I had about my purchase. My sale felt individualized for my circumstance, and went smooth. Thank you Tusin Mazda! More

My husband and I had an awesome experience at Tustin Mazda!! We were greeted on arrival by Jeff Lesniak. He was awesome! He made us feel comfortable and did not try to push anything on us. He listened t Mazda!! We were greeted on arrival by Jeff Lesniak. He was awesome! He made us feel comfortable and did not try to push anything on us. He listened to what we wanted and to what worked for our budget. We were so Pleased with the service and how they made sure to get us the best deal. Lori Houts in finance was so nice and put it all together for us in the end and she answered all our questions. We left with our new Mazda 3 and are so happy with it!!! I would definitely recommend Tustin Mazda to anyone looking for a car! More

Sammy was extremely helpful in answering my questions regarding the MX 5 Miata. During the test drive he was very informative about the "ins and outs" of the vehicle and made me feel comfortable while dr regarding the MX 5 Miata. During the test drive he was very informative about the "ins and outs" of the vehicle and made me feel comfortable while driving. Big Mike also provided information in a straight forward, non pressured way. After doing my research online, I found the costs quoted to me and the facts provided to me to be right on. That is why I decided to purchase my vehicle with this dealership and would recommend others to do so as well. The overall experience was enjoyable, quick, and my thanks to Tony as well for his processing of the documents in an easy to understand manner. More

I don't purchase cars very often as we pick good transportation and expect it to give us years of service. After doing some initial research I visited Tustin Mazda and met Jeff for the first time o transportation and expect it to give us years of service. After doing some initial research I visited Tustin Mazda and met Jeff for the first time on a Sunday afternoon. He was very helpful and not at all high pressure. He offered a test drive and he was very helpful in describing the features while letting me enjoy the pleasure of driving the Mazda 3. When I took it on the test drive, it had 6 miles on it. I did additional research and determined that I wanted to narrow the choices to the Mazda and Jeff made a very good offer and we were also able to handle the trade-in with a lot less worry than expected. It was a fabulous experience and I highly recommend Jeff and the staff at Tustin Mazda. They are engaged with the community and very hospitable providing many special services and details. Thank you, Jeff. More

I had a great experience buying at Tustin Mazda. They offer an S-Plan because of my employer, and it made purchasing my new Mazda 3 a cinch. They were great about finding the specific vehicle I was look offer an S-Plan because of my employer, and it made purchasing my new Mazda 3 a cinch. They were great about finding the specific vehicle I was looking for, and ran to their Huntington Beach location to get the car that I wanted in the specific color. Sammy did a great job helping me, but even all of their other staff has been fantastic. Their service department, when inquiring about a Mazda 6 that we also own, was also fantastic and friendly in assisting us. More

Buying a car is usually a stressful experience for me, but buying a car at Tustin Mazda with the help of Jimmy and Heidi was terrific. They are both very personable, knowledgeable and professional. The d but buying a car at Tustin Mazda with the help of Jimmy and Heidi was terrific. They are both very personable, knowledgeable and professional. The dealership found the color and type of car I wanted in a very timely manner, made sure I knew everything I wanted to learn about my new car, and I ended up with a great deal. I would highly recommend this dealership. They even called to see how I liked my car after a few days. I love my car. ZOOM, ZOOM! While waiting for my car to arrive at the dealership, they called me several times to let me know the status of arrival and Heidi even called me on her day off. The level of service at this dealership would be hard to find anywhere! Thank you to all who helped. More

What an awesome surprise! I absolutely HATE car shopping. I dread dealing with sneaky salesmen trying to take advantage of me. I have walked away from many dealerships in disgust. Not so with Tustin Mazda. I I dread dealing with sneaky salesmen trying to take advantage of me. I have walked away from many dealerships in disgust. Not so with Tustin Mazda. I contacted several dealers via the internet to express my interest in a Mazda 6. James Feinstein of Tustin Mazda contacted me almost immediately. His quote was extremely competitive and he clearly wanted my business. I drove to the dealership, completely anticipating some hidden costs or other underhanded stuff. No Way! James and his staff were extremely friendly and accommodating to my wife and I. They completed all of the paperwork in no more than 1 1/2 hours. No funny business. My only surprise was how awesome James and the folks at Tustin Mazda made the experience. I love my new car and I love this dealership. Thanks again to James Feinstein at Tustin Mazda. More

OC Mazda has been great, I just bought my second car from them. The saleman who I bought my car, Jeff, arranged for his staff to stay late to close the deal. I have been very impressed with the quality of se them. The saleman who I bought my car, Jeff, arranged for his staff to stay late to close the deal. I have been very impressed with the quality of service and commitment that Tustin Mazda has consistently delivered. More

My husband andI picked up our new Miata last with great excitment. We have purchased a few cars in our lifetime; however this experience was one of the best we have had. We appreciated the dealers willin excitment. We have purchased a few cars in our lifetime; however this experience was one of the best we have had. We appreciated the dealers willingness to listen to what might make your dealership better and their personal attention to our desire to get the car we wanted as well as the price and service level we wanted. Shaun McCray did a great job. He listened to our needs, did not push us or rush us into anything and made sure that what he said he would do – he did. His attention to detail and his relationship with your team made the process go smoothly and quickly. We love our car…at the end of the evening we had a Miata, our Miata book, and at our request, Shaun took photos us with our trade-in and our new Miata. We saved for a long time to buy the Miata and we will enjoy it even longer. More