
Tustin Mazda
Tustin, CA
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4,609 Reviews of Tustin Mazda
Dealer's response when negotiating the car was very unprofessional and rude. Here is my last email followed by his response. "Okay, retail on an excellent is $19,500 and wholesale is only $15,000 s unprofessional and rude. Here is my last email followed by his response. "Okay, retail on an excellent is $19,500 and wholesale is only $15,000 so I feel as though $18,000 is a fair price for the vehicle. Notwithstanding, due to my own budget constraints I cannot go any higher than $18,000 and if you cannot sell the vehicle for that price it appears that we will be unable to business. Regardless, thank you for your time and consideration." Shaun McCray's response: Well we obviously didn't get it for wholesale and I'm not selling something for a loss that would absurd. I gave you the break down and as usual its never good enough for the customer. So go to an auction, look at a hundred jeeps, and purchase one for wholesale if your lucky. Recondition it. Take out the dents and dings. Put on brakes and smog and safety it spend some money on advertising and sales guys then set the price very competitively and when someone calls you can sell it for $20 less than you own it. Then YOU can be a car salesman. IF THEY CAN'T PROFIT THEY DONT GIVE A **** ABOUT YOU! More
Great buying experience, salesperson and dealer found the model and color we wanted quickly and completed purchase in a very timely manner. Thank you, Tustin Mazda. model and color we wanted quickly and completed purchase in a very timely manner. Thank you, Tustin Mazda. More
This was the very best experience I have ever had in purchasing a car! It was easy and fun! The team at Tustin Mazda is amazing. They had every detail covered and made us feel like royalty. Jim was the purchasing a car! It was easy and fun! The team at Tustin Mazda is amazing. They had every detail covered and made us feel like royalty. Jim was the best car salesperson I have ever seen. He knows the cars inside out, very personable, and made sure everything was absolutely perfect! More
Excellent buying experience with Tustin Mazda and the Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere. Jim Feinstein was very knowledgeable, personable a Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere. Jim Feinstein was very knowledgeable, personable and professional. He was our main guy through the whole process, from test drive to trade in to delivery. Heidi made sure we were well cared for during the visit. Lori handled finance and dealer offerings efficiently and dare I say pleasantly! The deal was fair, the people honest, the atmosphere friendly; even the owner stopped to meet us. This is a dealership with integrity! More
The salesman I worked with was Sammy. He was friendly and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highw and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highway. We went looking for rough roads since I had some concern about ride quality. I got a great deal without any games. I told Sammy I wanted to negotiate on total price and not monthly payment and he respected my wish. The purchase was a straightforward experience and I do not feel like I had to waste a lot of time with negotiation that is typically seen in an auto buying process. Lori was the finance person. This was again a straightforward process. She explained all the extras (Lojack, sealant, etc.) but didn't pressure me any further when I declined everything. More
The people at tustin mazda are simply amazing. I went there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again he there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again helped me as well as john patterson, the owner. They did everything to make sure I got the car of my dreams, at a price I could do and even assisted with my trade in. By far the best dealership experience I have ever had as they worked for two days to get me a car. I would recommend this dealership to anyone, first or however many cars you have bought. They will make you feel special and welcome and do whatever steps necessary to make it affordable and just an amazing experience. Two of my neighbors and three of my families cars are from this dealership and all had similar experiences. Thank you Jimmy and John at Tustin Mazda! More
Let me just tell you, I NEVER write reviews. I came on this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to purchase a vehicle. I was torn between a couple of different cars, and I think the biggest motivating factor in why I walked out with a Mazda 2 today (besides the fact that I believe it is a great vehicle) was the way that I was treated by Vinnie. I think most of us normally think of the stereo-typical "cars-salesman" when we enter a dealership. We think we will be pressured into buying a car, and we assume they will try to "trick" us into a bad deal. Now, take that idea, and now imagine the EXACT opposite situation.. and that is exactly how I felt at Tustin Mazda. If you decide to go here, be assured you are dealing with individuals like Vinnie, Big Mike, and Lori who will treat you with respect. If you sit down and start talking numbers, you will not have to waste three hours of your day "negotiating" to receive good numbers, because the FIRST deal they give you is a GOOD deal. Although I dealt with Big Mike and Lori for a shorter period of time and they were great, Vinnie was the sales person directly helping with me, and she is by far the most pleasant sales person I have ever encountered at a dealership. Go there for yourself and find out what I'm talking about. I guarantee you, you will be as surprised by the positive vibe in this dealership as much as I was. More
My sales representative was Sammy and I had one of the greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my pur greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my purchase. Overall, it made my buying experience a great one. More
I wasn't really interested in buying a car as soon as i did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman i have ever met. He was straight forward and gave me space when i took a couple days to think about the purchase. But to be honest, after one test drive with Sammy, i was sold. I recommend tustin Mazda to anyone who is interested in buying a car. More
I was ver happy with the excellent service I got from Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the ser Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the service I received from him. GOOD JOB SAMMY!!! Appreciated!!! More