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Tustin Mazda

Tustin, CA

5.0
4,609 Reviews

28 Auto Center Drive

Tustin, CA

92782

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4,609 Reviews of Tustin Mazda

August 25, 2011

Dealer's response when negotiating the car was very unprofessional and rude. Here is my last email followed by his response. "Okay, retail on an excellent is $19,500 and wholesale is only $15,000 s More

by bill2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaun McCray
Sep 07, 2011 -

Tustin Mazda responded

Thank you for taking the time to review our company. We sincerely apologize for the negative communication from our sales professional. It was disturbing to us. This is not an acceptable practice in our organization. The email response from our employee was extensively discussed with the executives, the management, and with every sales professional at all three of our locations. Respectful communication, at all times, was heavily emphasized to every employee. We only wish we would have been granted the opportunity to offer your our personal apology, however, our phone calls and emails did not result in further communication. We completely understand. That being said, at this time, we would like to profoundly and publically apologize to you on behalf of our entire company. We want to assure you that we have taken this matter very seriously. This company will not tolerate communication from our employees to be anything less than 100% respectful and professional, at all times. If there is anything we can do to make this up to you, my door is always open for discussion. John Patterson, President

August 24, 2011

Great buying experience, salesperson and dealer found the model and color we wanted quickly and completed purchase in a very timely manner. Thank you, Tustin Mazda. More

by inokuclf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie (sales), Tony (finance) & service dept.
August 23, 2011

This was the very best experience I have ever had in purchasing a car! It was easy and fun! The team at Tustin Mazda is amazing. They had every detail covered and made us feel like royalty. Jim was the More

by cinderelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Feinstein
August 21, 2011

Excellent buying experience with Tustin Mazda and the Costco auto program. The staff treated us well, the deal was fair, with a "family" atmosphere. Jim Feinstein was very knowledgeable, personable a More

by mazzella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Feinstein, Heidi, Lori
August 04, 2011

The salesman I worked with was Sammy. He was friendly and enthusiastic from the start. All of my questions were answered clearly and he let me take a test drive that included both city streets and highw More

by vince_nh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy, Lori
August 02, 2011

The people at tustin mazda are simply amazing. I went there originally to find a used car. Jimmy helped me look around and find what works best. A week later the situation changed and jimmy once again he More

by khamilton9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy and John
August 01, 2011

Let me just tell you, I NEVER write reviews. I came on this website today because my experience at Tustin Mazda was so incredible. For the last couple of weeks, I had been doing research/getting ready to More

by paulina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie, Big Mike, Lori
July 28, 2011

My sales representative was Sammy and I had one of the greatest customer service experience in not just auto purchasing but in general. He was very welcoming and friendly during the entire time of my pur More

by michaeltanabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
July 28, 2011

I wasn't really interested in buying a car as soon as i did but the customer service and their financing options made it very easy. The customer service i received from Sammy was unlike any other salesman More

by Baberuth3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
July 28, 2011

I was ver happy with the excellent service I got from Sammy, when I went to purchase a vehicle last week. He was very helpful and went through every detail of the vehicle. I was very pleased with the ser More

by priyandanie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy
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