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United Nissan
Las Vegas, NV
494 Reviews
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Showing 494 reviews
September 11, 2024
Beware of United Nissan: Unfair and Unkind, Especially to Women I had an incredibly disappointing experience at United Nissan that I feel compelled to share, especially with other women considering thi to Women I had an incredibly disappointing experience at United Nissan that I feel compelled to share, especially with other women considering this dealership. Late on a Friday night, I filled out a preapproval loan application. The very next morning, I received a call from Richard, who claimed to be a salesperson at United Nissan. After explaining my situation—including my credit score and the fact that I didn’t have a down payment—I made it clear that I didn’t want to waste my time if I wasn’t going to be approved. I emphasized that I’d have to Uber 30 minutes to get to the dealership, so I needed reassurance. Richard assured me that I was preapproved for $35,000 and urged me to come in, even though I told him I was looking for a car under $10,000. He confidently told me he could help and sent me a link to pre-pick my car. Richard asked for proof of income, so I sent him my bank statements from the past two months, as I had been an Uber driver. Again, I reiterated that I didn’t want to make the trip unless I was sure I could leave with a car. He assured me that the only thing that could hold up the process was a lack of insurance because he already had my bank statements, and I would just need to bring in my ID to prove who I was. Trusting his words, I even went as far as shopping for insurance. When I arrived, things took a turn for the worse. Richard immediately handed me off to another salesperson, despite our prior communication. I explained that I had already picked out a car, and he took my driver’s license information to pull the vehicle. However, he brought out a brand new car, far outside the price range I had specified. When I asked about the car I had selected, he said it had already been sold online. He then proceeded to show me other vehicles that were also out of my budget. Frustrated, I went back inside, where I was approached by a third person, a finance guy named Acton Snyder. Acton presented me with three different deals, but all required a $1,000 down payment—something I had clearly told Richard I couldn’t provide. Acton suggested I either come up with the money within a week or try a preapproval for a down payment. Reluctantly, I agreed to the preapproval, after which he mentioned a car that had just been brought in. However, the vehicle was in poor condition, so I returned inside. Acton then told me he needed to run a credit check, despite Richard’s assurance that I was already preapproved. Ten minutes later, Acton informed me that the car would be ready either the next day (Saturday) or Tuesday, depending on the workload. It is now Wednesday, September 11th, and I have heard nothing back from this dealership. To make matters worse, I noticed that they had erased the sales manager’s name on the biz card and wrote their own information in its place. This level of dishonesty is absolutely shocking. If you’re in need of a car, I strongly advise you to avoid United Nissan. This is by far the worst customer service experience I’ve ever encountered at a dealership. In fact, if anyone asks me where to go for a Nissan, my answer will always be, “Never go to United Nissan.” I truly hope this review reaches the right people in management so that necessary training can be implemented to prevent this kind of treatment, especially toward women. More
by Bathsheba
Employees Worked With
Richard in online sales ,Acton synder
November 18, 2023
Extremely knowledgeable & friendly sales staff, managers & closing personnel . Excellent assistance in reviewing all aspects of our vehicle before turning us loose. A++ SALES OFFICE & closing personnel . Excellent assistance in reviewing all aspects of our vehicle before turning us loose. A++ SALES OFFICE More
by Sleezylezzy
Employees Worked With
Julio Bueno
November 11, 2023
Very professional people and friendly. Technician was missing one item in order to finish my request. Other in that, Homer was very professional. Technician was missing one item in order to finish my request. Other in that, Homer was very professional. More
by Frank
Employees Worked With
Homero Reyes
November 06, 2023
Great experience! Honest and diligent advice! Today I met the fabulous human being, Neal Shelton. This employee is an excellent seller and advisor. His kindness an Honest and diligent advice! Today I met the fabulous human being, Neal Shelton. This employee is an excellent seller and advisor. His kindness and professional attitude are excellent! He should continue his mission providing guidance and collaboration toward the future car buyers. Thank you, Nissan and Neal Shelton, for making my dream come true! More
by wmorales91
Employees Worked With
Neal Shelton Special Finance Manager
October 17, 2023
This dealership is A++. From all the Salesmen, to Jeanine Thompson, Owner Loyalty Manager, to the most efficient and excellent Larry S. Chamalbide, our Senior Service Adviso From all the Salesmen, to Jeanine Thompson, Owner Loyalty Manager, to the most efficient and excellent Larry S. Chamalbide, our Senior Service Advisor, and the knowledgeable mechanics that keep my Nissan in top notch condition. I commend and recommend this dealership. Cannot find better customer service. Of course, an added plus for being a Nissan! Great product, Great Dealership! More
by Happy Car Buyer
Employees Worked With
Larry S. Chamalbide, Roland Lewis, Jason Chenin, Wendy Gomez, Brian Hinkley, Homero Reyes, Carlos Jimenez, Betsy Boesch, Don Bradley, Mel Sotelo, Ashley Esquite
April 03, 2023
We rented a vehicle from Steven the last week of March. He was every professional,courteous and helpful during our whole process. Our flight was late and although we arrived after their closing time, he ha He was every professional,courteous and helpful during our whole process. Our flight was late and although we arrived after their closing time, he had our keys and contract ready to go with the receptionist. They also waited the extra 1/2 hour for us to pick up our car. Upon returning my rental, Steven even drove me back to my hotel AFTER he already gotten off work! That was WAY above and beyond, customer service. What an amazing team member you have to represent your company. Thank you to Steven, Kevin and your management team. More
by TwinCamJ
Employees Worked With
Steven Wyner (rental dept.)
April 01, 2023
Amazing atmosphere, AMAZING service all around. First buyer here and the total experience was way better than I could have hoped. The person who helped me was Omar 10/10 would very much recommend. First buyer here and the total experience was way better than I could have hoped. The person who helped me was Omar 10/10 would very much recommend. He helped with any questions. I am currently back the dealership three weeks later, and Omar is still being awesome and helping me figure out the registration. The entire atmosphere of this place is very friendly very clean and everyone who works here is extremely friendly. Another person who stands out is the person who explained in detail everything my wife and I asked was Moses. The teamwork and morale of the team here really helped a lot. I am recommending anyone to come here for any dealership needs and if I’m ever in the market for another vehicle I’ll be sure to be back. More
by timlopez5683
Employees Worked With
Omar and Moses
