Reason for Visit: Sales
I recommend this dealer: No
My Review of Universal Hyundai:
Beware of Universal Nissan in Orlando! We have a 2004 Nissan Murano and the lease was due to expire at the end of the month. Since the vehicle has such low miles, is in great condition and the buyout price was very reasonable, we decided to purchase the vehicle.
Over the past few weeks, I spoke with Nissan Motor Acceptance to verify the buyout price and the $150 fee to buy the vehicle at the end of the lease. They told me that I would need to contact a dealer to get the tax and any additional fees. I called Universal Nissan twice to ask if they could tell me if there were any additional fees, over and above tax, to finalize the purchase and if they could give me the "out the door" price. The first time I called, I asked if the buyout price, tax and the $150 fee was all I needed to account for and was told "yes".
The second time I called, one of the finance managers told me that I needed to finalize the deal with Nissan Motor Acceptance, since I was paying cash for the vehicle. I told him that was not was Nissan Motor Acceptance told me, so I decided to call them and verify. Nissan Motor Acceptance told me that I had to go through a dealer and that they could not finalize the purchase directly.
Yesterday (3/21/08) we went to Universal Nissan to finalize the purchase of the Murano. We sat down with one of their finance managers, Dea, and went through Universal Nissan’s numbers. There was a fee of $599 that Dea referred to as a "dealer fee" for processing the paper work and he said that "every dealer will charge you a fee to do this". I was upset as I called Universal Nissan twice and no one ever once mentioned this fee, even when I specifically asked. I told Dea that I would pay the fee only if it was specifically spelled out in the lease I signed and then requested that he pull a copy of my lease for review. Next, I was told "if you go to Reed Motors (Nissan dealer in Orlando) they will charge you a $799 fee" and "we do not make any money off of this transaction". After requesting to see a copy of my lease two more times and no one ever producing it, I said that I am not doing this today as the numbers are not correct.
Today (3/22/08) I called Reed Motors in Orlando and asked to speak with their leasing consultant. Dwayne answered my call and I explained to him what I was planning to do. He took my lease number, called Nissan for the buyout price and provided me with their "out the door" price that was about $777 less than Universal Nissan. I was quite surprised! Dwayne then ran down the charges and said that Reed Motors does not charge a "dealer fee" as Universal Nissan had told me. Reed Motors tax and tag numbers were also lower than those given to me by Universal Nissan.
Two hours later we sat down with Dwayne at Reed Motors and finalized the purchase of the vehicle at the "out the door" price promised over the phone. Dwayne and his finance manager, Michael, were very helpful, nice and provided exceptional service.
Universal Nissan lied to me on the phone and in my face, while trying to take me for an extra $777 dollars. Universal Nissan is not trustworthy and will lie or dodge the subject in order to take your money. I recommend you try out Reed Motors in Orlando if you are looking for some, nice, honest people. I was never pressured to buy another vehicle or even an extended warranty and was treated as if I were purchasing a new vehicle right off the lot. Great experience!
Share on Facebook
Was this review helpful to you? Yes | No