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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
383 Reviews
Call Service Center (239) 939-2212

383 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
May 03, 2024

Very attentive and competent. Vince Verrico knows how to treat customers. I have purchased a number of cars from your company. More

by GEMERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 29, 2024

Emergency tire repair, got squeezed in for appointment, wait time for repair was over two hours but no problems! More

by pmzuck
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Helpful
April 27, 2024

My car was ready in half the time that I was told it would be. More

by MMCGUIRE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Val Ward Cadillac Inc responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Helpful
April 26, 2024

You should at lest tell us that you are adding a fee for using our charge card. This is not right. Oil change cost too much as it is. "This not right". More

by apdetret33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Val Ward Cadillac Inc responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 939-2212 to discuss your concerns, as your satisfaction is of utmost importance to us.

Helpful
April 25, 2024

Amazing and quality service. Always a pleasure working with the team at Val Ward Cadillac. More

by avilaloco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 25, 2024

Collision center does amazing work. I take all the vehicles in our company fleet here. I have never had anything to complain about. Their work is impeccable. Bonnie and Patty will take More

by bdarden2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bonnie and Patty in the collision center
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Apr 29, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 24, 2024

I pulled into the service center without an appointment and explained my problem and I was out the door within 30 minutes with the problem fixed, excellent service More

by chickyshere
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don Figgs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Val Ward Cadillac Inc responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Helpful
April 22, 2024

We got an appointment in good time and repair was done quickly and on time More

by seafox97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Crusel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
April 21, 2024

Excellent service as usual! Jane is a godsend. We keep buying from Val ward for the way they treat us More

by JGAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such an excellent experience with us! We sincerely value your business and look forward to your next visit!

Helpful
April 20, 2024

Efficient service center. Jane F. Best. At customer service . I was out in a reasonable time and satisfied. More

by INNERVUEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

Helpful
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