Val Ward Cadillac Inc - Service Center

All was perfect We called for an appointment, was able to get one. the service was going to take a few hours, so they gave us a loner. within a few hours, received We called for an appointment, was able to get one. the service was going to take a few hours, so they gave us a loner. within a few hours, received a call from Jane telling us our XT5 was ready for pick up. very HAPPY with the service Jane provided. More

Visit # 2 of 2017 I was ' automatically contacted ' about being due for my next service appointment, as it has been 8/9 months since I was there last. However, what th I was ' automatically contacted ' about being due for my next service appointment, as it has been 8/9 months since I was there last. However, what the system didn't know was I've only put 1200 miles on my 2016 Cadillac since Feb 2017. Once there it was determined that the oil system wasn't re-set to 100% and that's why the system was calling for an appointment. No need for another oil change or tire rotation as that was done in Feb. Service group checked out a small oil drip with dye, washed my car and brought it back and I was in/out in 45 mins. I appreciated the openness and honesty. More

Val Ward is the Best!! One of the Best decisions I have ever made was to purchase my vehicle at Val Ward!! When you have a Problem with your Caddy take it to Val Wards serv One of the Best decisions I have ever made was to purchase my vehicle at Val Ward!! When you have a Problem with your Caddy take it to Val Wards service Center and Speak with Jane Flesch. She is the best!! My car was repaired and returned in good time and Jane kept me informed with the progress!! I have NEVER been treated so good by a Auto Dealership than I have a Val Wards!! More

Routine maintenance was accomplished with little or no concern on my part as it was in the very capable hands of my service writer Jane.she explained the procedure and al was accomplished with little or no concern on my part as it was in the very capable hands of my service writer Jane.she explained the procedure and all of the work was completed just as she described it would be. More

Exceptional service They were able to get the service completed in a short period of time and yet we were able to get a loaner as well. Thy are always extremely personabl They were able to get the service completed in a short period of time and yet we were able to get a loaner as well. Thy are always extremely personable and eager to please. Also got a great car wash as well...We have continued to buy 2 Cadillac's every couple of years and have never been disappointed in the last 20 years... More

Replace electronics. Well done and properly disgnosed Quick repair and covered by warrenty. Had to wait s short period of time. Csr was slso washed. No serious issues on completion. Grest job. Will rrturn Quick repair and covered by warrenty. Had to wait s short period of time. Csr was slso washed. No serious issues on completion. Grest job. Will rrturn for moreservice More

Finding the mystery problem Following Irma my car wanted to shut off on me for some unapparent reason.Craig and Tony did a good job of correcting what seems to have been the caus Following Irma my car wanted to shut off on me for some unapparent reason.Craig and Tony did a good job of correcting what seems to have been the cause and Brian and Cindy kept me mobile over the days of diagnosis and repair.Good team. More

The reason I buy there It is as pleasant as one would hope for. It has been consisting high caliber for the 15 years I've owned a cadillac and continue to own one. It is as pleasant as one would hope for. It has been consisting high caliber for the 15 years I've owned a cadillac and continue to own one. More

Service was great Made a service appointment on line. Arrived to find my name and car on the overhead info screen. Craig always takes excellent care of my two vehicles Made a service appointment on line. Arrived to find my name and car on the overhead info screen. Craig always takes excellent care of my two vehicles and this appointment was no exception. More

Great customer service Came in for replacement of Cue computer screen which had been damaged by sun/heat;everyone pleasant and professional. work complete in timely manner a Came in for replacement of Cue computer screen which had been damaged by sun/heat;everyone pleasant and professional. work complete in timely manner and car wash. Wonderful!!!!!!!!!!!!!! More