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Van Horn Chrysler Dodge Jeep Ram of Manitowoc
Manitowoc, WI
795 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 795 reviews
January 07, 2016
Fast...Good Job Had Oil Change and Oil Filter Changed...Routine Service...Check Fluids...Tires/Tire Pressure...etc. Took about 20 Minutes In and out of Service Area.. Had Oil Change and Oil Filter Changed...Routine Service...Check Fluids...Tires/Tire Pressure...etc. Took about 20 Minutes In and out of Service Area.. More
by tsitkiewitz
Verified CustomerEmployees Worked With
Chuck...Service Manager, Alia Corbett
Helpful January 07, 2016
Service No charge for pick up and delivery. Had lube, oil and filter change with tire rotation. Warranty repair work for a faulty day time running light. No charge for pick up and delivery. Had lube, oil and filter change with tire rotation. Warranty repair work for a faulty day time running light. More
by jjh
Employees Worked With
Chuck , Service dept. / Accounts
January 06, 2016
Brake Service I had a problem with my front brakes On a week end trip I dropped the Jeep off Sunday night and Monday morning they had the Jeep up on the Rack waiti I had a problem with my front brakes On a week end trip I dropped the Jeep off Sunday night and Monday morning they had the Jeep up on the Rack waiting for me to be showed exactly what was wrong the price that was quoted was the exact price The Jeep was Repaired and delivered to my home OUTSTANDING SERVICE More
by wrmegow
Employees Worked With
Service Department, Chuck and Mr Wellnetz
January 06, 2016
car servuce The greeting, scheduling and the understandanding of what service/repairs were needed on our car is still there as it was with the original First Chry The greeting, scheduling and the understandanding of what service/repairs were needed on our car is still there as it was with the original First Chrysler team. Great to see and be part of a dealer which does its best and cares about its customers. Either for service or purchasing a vehicle. More
by tjmulhaney
Employees Worked With
Service Dept, and the accounts payable.
January 03, 2016
The service man made me feel stupid! I don't like going to a place and feeling that I am stupid as to what is going wrong with my car. As I explained my concerns, I felt like the servicem I don't like going to a place and feeling that I am stupid as to what is going wrong with my car. As I explained my concerns, I felt like the serviceman felt that I didn't know what I was talking about. Not only that, my oil change was free due to buying my car recently, but for some reason, I was suppose to tell the serviceman at the beginning of our discussion. How was I suppose to know that. I bought a new Jeep Renegade, shouldn't he know it is a new car???? More
by willy@lsol.net
Employees Worked With
Alia Corbett
December 30, 2015
Rediculous design making cost rediculous. Over $600 for a headlight replacement. Would be more costly to have used OEM parts. There is no need to design equipment like that. I will be hesit Over $600 for a headlight replacement. Would be more costly to have used OEM parts. There is no need to design equipment like that. I will be hesitant to purchase another Chrysler product. I should have bought a flashlight and duct tape. More
by davep_parker
December 30, 2015
Fed up with First Chrysler I brought my 2008 Jeep Liberty to get my brakes looked at. My appointment was for 9:30 on Monday morning. I had some stuff to do in Green Bay that m I brought my 2008 Jeep Liberty to get my brakes looked at. My appointment was for 9:30 on Monday morning. I had some stuff to do in Green Bay that morning so I dropped my Jeep off Monday morning around 7:30 and I took my wife's car up to Green Bay. When I dropped it off they had asked me when I needed the Jeep done by. I told them I needed it done by the end of the day. I went up to Green Bay and got back to Manitowoc around 1:30. I had not heard anything about my Jeep so I went there and I talked to Chuck in the service department. He told me that they had just started to look at my Jeep. I asked why are they first looking at it at 1:30 when I specifically made an appointment for 9:30 that morning. He told me because I had said that I didn't need my Jeep done until the end of the day that they did other jobs that were more important than my Jeep. So kind of upset I left and went home. I got a phone call from Chuck around 2:30 to inform me what all needed to be done to my brakes and I told him to go ahead and fix them. At this point I'm still expecting my Jeep to be done by the end of the day like I had requsted. At 4:15 Chuck called me back again and said that my Jeep would not be done until tomorrow morning. Your lucky that I didn't need to go to work on Tuesday because I would not have had a way to get to work. I was upset but I said that would be fine expecting it to be done my mid morning on Tuesday. The thing that pisses me off if they would have looked at my Jeep when I made the xxxx appointment it would have been done by the end of the day like I had requested. So I waited all Tuesday morning waiting for a phone call and I never received one. So getting more upset I went there after lunch to talk to Chuck and he told me that the technician that was working on my Jeep on Monday did not make it in to work because of the snow that we received. So they had a different technician finish my brakes. So my Jeep sat in the shop all xxxx morning with no one working on it until I went there again that afternoon to ask about it. So if I would not have gone there and asked, would anyone have worked on it that day? In my opinion that is terrible good customer service. I do not plan on ever going back there again to get work done on my Jeep. I would rather drive to a different Jeep dealership than give you more of my money. Fed up customer, Steve Schweiner More
by sdenmark99
Employees Worked With
Chuck
December 28, 2015
Chrysler FOB Recall replacement Chrysler had issued a recall on the FOB key switch. They replaced the switch and reprogrammed our two new keys to match our vehicle. All work was don Chrysler had issued a recall on the FOB key switch. They replaced the switch and reprogrammed our two new keys to match our vehicle. All work was done quickly and correctly near the holidays. We appreciate it. More
by PWOJTA
Employees Worked With
A very pleasant lady helped me with the intial phone call . I am sorry I didn't catch her name. She set up the appointment quickly and properly. Chuck Spackman handled the FREE RECALL service paperwork.
December 22, 2015
Review of my recent visit to First Chrysler Everything was done timely and very professionally. All of the staff were helpful and courteous. I will continue to have my car serviced at First Ch Everything was done timely and very professionally. All of the staff were helpful and courteous. I will continue to have my car serviced at First Chrysler in the future. More
by foleyjg
Employees Worked With
I don't know who it was that worked on my car, Personall have changed since it changed hands.
December 22, 2015
My car looks better than before the accident! I was very pleased with the contact that I had with the body shop manager. My car looks better than before the accident. I can tell that he takes grea I was very pleased with the contact that I had with the body shop manager. My car looks better than before the accident. I can tell that he takes great pride in his work. After it had already been 11 days since my car was taken to the body shop, he called to apologize that it was taking an extra long time. It ended up taking another week to be completed. The down side, I was not happy with the phone call I received from the young female assistant in the body shop. She told me that my car would be done in the next 15 minutes, and I needed to get there within that time frame because they were closing! How about a call earlier in the day to let me know it was going to be done by 5 pm on a Friday? It already was 18 days....so how about a little advanced notice? Second downfall..how about updating your loaner cars. A 2000 Chrysler Concorde that has seen every hailstrom since 2000, is not a selling point! :) I love my First Chrysler...and I do recommend them to friends & family...but there are a few things that need adjusting. More
by WarriorIV
Employees Worked With
body shop manager
