Van Horn Hyundai of Fond du Lac

Jake was right there to answer our questions from the very start. He did not try to talk us into something other than what we wanted. We were looking at 2 models in particular and Jake let us test drive very start. He did not try to talk us into something other than what we wanted. We were looking at 2 models in particular and Jake let us test drive both of them. He advised us not to wait if we wanted the Elantra. We did not want to decide on the spot on Thursday, so Jake made 2 courtesy calls. This did get us back in on Saturday morning and we were very pleased to see how friendly everyone was. My husband was happy with the trade-in value he got and also that everyone tried to get us the best deal. For us, if was better to not take out a loan and there was no pressure to change our minds. Jake showed us around the dealership as well as giving us a great deal of useful information on the Elantra. Overall it was an excellent experience and we would tell others about Van Horn. More

Found vehicle we wanted on Autotrader.com at Van Horn Hyundai, called about it and talked to Brandon. He went to the vehicle and checked it out, answering any questions I had, even reading me the carfax Hyundai, called about it and talked to Brandon. He went to the vehicle and checked it out, answering any questions I had, even reading me the carfax report. We drove over 400 miles to this dealership because this was the vehicle we wanted and I felt more than comfortable with the information I was given. When we arrived everything was exactly as described, and paperwork took maybe 30 minutes to complete and we were on our way back home with our new vehicle. More

Very straightforward process buying the car. Brandon was very knowledgable about the car and answered all questions. Responded to emails and phone calls promptly. After buying the car he has followed up to very knowledgable about the car and answered all questions. Responded to emails and phone calls promptly. After buying the car he has followed up to make sure that I am happy with the purchase, which I am. More

I was interested in buying a new vehicle,I tried to work with another dealership, But they would not help me.I saw an add in the paper for HYUNDAI ELANTRA.I was set up with Jake Duel he was very helpful in with another dealership, But they would not help me.I saw an add in the paper for HYUNDAI ELANTRA.I was set up with Jake Duel he was very helpful in finding a new car.Jake really went out of his way too get me this beautiful car.Jake always had smile on his face,he really worked very hard for me.YES I would tell all my friends to shop VAN HORN.Jake never pressured me. Thank You . GOOD LUCK JAKE. More

Brandon when through great lengths to find the right vehicle for me. He even showed me a vehicle, which I purchased, that was not actually ready for customer viewing. He made sure it was clean, and even vehicle for me. He even showed me a vehicle, which I purchased, that was not actually ready for customer viewing. He made sure it was clean, and even helped, before I picked it up. When the engine light came on he made sure that the service department took care of it, without cost to me. I had the vehicle in 3 more times in the next two weeks for service and they continued to fix the issue until it was totally resolved, without cost to me. More

Joe was very busy. Had 2 sales at same time. When we bought the car, the "clean up" of the car took over an hour. This was not Joe's fault. Not sure why this wasn't done when we ran home to get the titl bought the car, the "clean up" of the car took over an hour. This was not Joe's fault. Not sure why this wasn't done when we ran home to get the title to our trade-in vehicle though. Over-all experience was fine. Everyone was very friendly. More

Beware of Dealer offered financing. They are very misleading in their information provided..To the point of down-right lying to you with miss-information..Example of this would be that they tell you misleading in their information provided..To the point of down-right lying to you with miss-information..Example of this would be that they tell you that you MUST CARRY GAP insurance when financing your deal, but you CANNOT provide them with GAP insurance from your own insurance company. You MUST take it out with the dealership. THEY CANNOT FORCE YOU TO TAKE OUT GAP INSURANCE. From what I was told per my personal banker, per Wisconsin Law, the only thing that is REQUIRED for a Auto loan would be auto insurance. Also be aware when they present you with your FICO Score. The FICO score that they provided to me and my wife was 50 points lower then what our bank said it was, and both used a FICO score from the same reporting agency on the same day. They use that score to try to justify why your interest rate is so high. Seems like another way to line there pockets. Other than that, they gave us a very fair amount for our trade in and their used car prices are very reasonable. Just be sure to have financing arranged before you go to deal with them. More

The dealer was great to work with. I have been to a lot of dealers over the years and must say that Van Horn is great to work with. The pricing is incredible and the service is even better. I was very impr of dealers over the years and must say that Van Horn is great to work with. The pricing is incredible and the service is even better. I was very impressed. I found the dealer to be very welcoming and a no BS place. The pricing was incredible and the description of the vehicle over the phone was very detailed making my shopping experience quick and effortless. More