VERY LONG REVIEW!
This was absolutely the worst car buying experience I have had thus far. I, my mother, and grandmother went to this dealership to look at a car that we had seen on their website for my mother. First of all, we get to the dealership and and the car being shown to us is NOT the car pictured on the website. We are simply told "well sometimes they put the wrong pictures on the site." Upon looking at the car, the salesman tells us that this particular car has a dent on the side of it (which is likely why this car was not the car pictured on the website). Had we known that this car had such a defect, we more than likely would not had even gone to see it. But we are here now, and my mother really needs a new car. So we test drive the car, etc. and my mother likes it, despite the dent on the side of the car. I ask the salesman if there could be some kind of concession or discount for the dent, seeing as though if we had known that this car was damaged we would not have come in. He tells us that it is up to the "finance guy" but he will ask him about it. So, we get back to the sales office and the salesman asks me how much I saw the car for on their website. I tell him what I thought it was to the best of my knowledge, thinking SURELY they would double check the price of the car. No. (Back to that later). So our salesman gets my mother's informaton and takes it back to the "finance guy" who goes by the name of Shane, to see what they could do as far as monthly payments. He eventually comes back with the price of the car, minus a "discount" that they had given us for the dent. (Turns out there was no discount, which I will get to later.) We had already told our salesman what we wanted the payments to be around. My mother came with a significant down payment (almost half the price of the car), so we thought surely we could get close to the payment we wanted. Oh boy, were we wrong, according to Shane who spoke to us like children and made us feel like utter crap for even THINKING that we could get a car payment of that amount. I'd like to repeat the things he said to us, but I get angry just thinking about it. He was inconsiderate, uncompassionate, disrespectful and downright rude. While we ended up purchasing the car because, like I said before, my mother really needed a car, our experience was horrific. We needed to come back the next morning to actually pick the car up and when we went home that night, something told me to check the price of that car on their website, and what do you know...the car was CHEAPER than they sold it to us for. The price they sold it to us, minus this supposed discount, was the ACTUAL full price of the car. No deductions. We were blatantly lied to about this. I ask them about this the next day when we went in and was simply told, "well we went by the price YOU told us it was." You're kidding me right? So am I to assume that I can just walk into your dealership and name my own price for any car on the lot and I'll get it for that amount? I was still so tired from the back and forth the night before (we were there for over three hours) that I didnt even feel like arguing about it. I had already made up my mind that they had not seen nor heard the last of me as I would leave a review on every site that I possibly could, I would contact corporate headquarters, contact their GM and anything else that needed to be done. OH and THEN I looked at their website the next day and the very same car is now listed for an entire $1500 cheaper than what they sold it to us for! I couldn't believe it. So, I said all that to say that I will NEVER do business with this dealership, nor refer anyone to them or anything else of that matter. Shane Manry does NOT need the job he has as he cannot deal with people. He needs to be sitting in a closet somewhere. The ONLY saving grace, or so I thought, was our actual salesman as he was nice and compassionate and respectful the entire time. He never lost his composure nor acted like our requests were absurd. But now that I have realized that even HE was dishonest with us, I am rethinking that sentiment.
I Recommend This Dealer:
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