Read Reviews Van Hyundai

Van Hyundai

Van Hyundai

1301 S Interstate 35E
Carrollton, Texas 75006


Sales: (972) 512-4200
Service: (469) 582-0111
Parts: (469) 582-0111

Van Hyundai
Manufacturer: Hyundai

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  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.7

24-Month Rating

based on 160 reviews

4.7

4.7 out of 5

179 lifetime reviews

Van Hyundai

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Certified: Van Hyundai

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Van Hyundai has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Van Hyundai

Van Hyundai is one of the highest volume Hyundai dealerships in the entire nation and our volume allows us to offer clients such as yourself lower prices, the best selection, and a world class service department to take care of your investment for years to come.

If you need help financing the vehicle of your choice, we have fantastic relationships with the best banks in the nation. If you prefer to lease your car, Van Hyundai can help. We never lose a deal because we weren't able to offer a client the very best finance option available for their particular situation, even if you have a few bumps and bruises on your credit. Great rates and great service, that's our promise to you.

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Customer Lounge Area Children's Play Room
Free Coffee Free Drinks
Free Loaner Cars Vending Machines
Free WiFi

ShelbaMay
6/14/2013 6:15:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Samuel AnthonySamuel Anthony
Jakob WalbusserJakob Walbusser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

Every now and again something happens that renews your faith in honesty, fairness and friendliness. Van Hyundai has done this for me. I received a letter from Van Hyundai telling me how much they would allow on my 2004 Lexus, RX 330 as a trade in. This marketing technique took me to the dealership to look at what they had to offer. I had no intention of buying a car; however, I started looking at a Santa Fe Sport on the showroom floor and Anthony came out to see if he could help. He is unbelievable as a salesman. You never one minute feel pushed, but on the other hand, you feel quite special. My husband and I took a ride with me driving in the Santa Fe Sport and Anthony showed us all the wonderful features. I decided right then I wanted a Santa Fe Sport but the one hitch was I wanted a red one which they did not have. They then provided me a new Santa Fe Sport to drive until they could get me the one I wanted. I drove a vehicle owned by the dealership while waiting for my "special" color for four weeks. How much better can it get than that?

Anthony downloaded my telephone contacts for me and went over very carefully how to use the navigation system and all of the hands free tools. He was so patient willing to repeat things over if I didn't understand. There wasn't any feature of the car that he did not go over. He instructed me to call anytime I needed anything and I have called more than once and was made to feel special when I did so.

The dealership also worked with me on the trade in deal to make it affordable. There isn't one negative thing I can say about Van Hyundai but the most positive thing is they go the extra mile to help you get the vehicle you want at an affordable price. My hat is off to Van Hyundai and Samuel Anthony Salas.

My daughter saw my Red Santa Fe and said immediately she would like one of those. I told her I knew where there was a dealership and salesman that I would highly recommend.

I would that all my experience in life could be as great as this one.

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beltp
6/13/2013 7:02:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stevie Van PeltStevie Van Pelt
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

I found my experience to have been very positive. The sales person was very informative about all the vehicles I drove, and patient as I drove several vehicles. Stevie was very friendly providing us with water as it was very hot outside and we had spent a lot of time walking the lot. The dealership was also very generous with the deal they gave me and made the car I wanted affordable for me. I have always thought buying a car was very stressful, but I had a very enjoyable experience buying this car.

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tmiranda1
6/13/2013 11:41:47 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Casey Lagesse & Chris Shaw
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Van Hyundai:

Casey and Chris combined to make my vehicle search and purchase a very pleasant experience. First working with Casey via the internet and phone and email to help me find what i wanted in a vehicle and then Chris who was able to answer all my questions and give me all the necessary information i needed to make my decision to buy an easy one. Both as individuals and as a team, Casey and Chris demonstrated the personal and professional skills to make my buying experience a very good experience and i would use them again if i decide to purchase another Hyundai and would highly recommend them to anyone who is looking to buy a Hyundai. They are an asset to Van Hyundai and they went above and beyond what is required to make sure their customer (me) was taken care of and satisfied.

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timdare
6/7/2013 2:13:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bryan HallBryan Hall
Josh KubickiJosh Kubicki
Kane TaylorKane Taylor
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

My sales rep (Jan Dorn) was exceptional. She went above and beyond to make this buying experience awesome. I can't say enough about her and the rest of the staff at the dealership. If you want a great car, at a great price and even better customer service, this is the place for you. I will definitely be recommending this dealership and specifically Jan to anyone looking at buying a new vehicle.

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lyndapittman
6/4/2013 12:23:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard LipseyRichard Lipsey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

This dealership is BY FAR the best Hyundai dealership at least in DFW area if not anywhere. Their service, helpfulness and professionalism is over the top. I would highly recommend them. I would go so far as to say it would be foolish if you are in the market for a new or used Hyundai to not check them out!

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halloj
6/4/2013 11:16:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas ChuThomas Chu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

THEY ARE SO KINE AND PATIENCE FOR ME, I TOOK HIS TIME SO LONG, BUT HE KEPT HIS KINDNESS.
I REALLY APPRECIATE IT AND I WILL RECOMMEND THIS DEALERSHIP TO MY FRIENDS ALSO.
THANK YOU

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tcuryankwilson
6/3/2013 10:59:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
BJ JacksonBJ Jackson
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.8

My Review Of Van Hyundai:

Overall, the dealership was very helpful and provided informative and valuable information starting from my first email request. They took a lot of steps to ensure that I had a great snapshot of price and payment detail prior to stepping into their dealership. We had a small misstep regarding manufacturer rebates which caused the "Good" and not "Great" rating on "Quality of Work." Otherwise, the dealership was fantastic.

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DongYoung
6/2/2013 8:21:14 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Thomas ChuThomas Chu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

He was such kindness to me about trading and buying. and than I was comfortable about continuing document works with him.
Right now I have a new car, my wife and me has a good experience in our life time.

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chip3
5/29/2013 8:11:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
BJ JacksonBJ Jackson
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    2.0

My Review Of Van Hyundai:

The experience started off wonderfully. The price of the car was great, the people we so nice until we got to finance. We bought a warranty not knowing if it was a good deal or not. When I spoke with my insurance company the warranty was $2,000 more than their same policy. This is when it all went downhill and the true customer service came out from the finance guy BJ. I called and he said he would cancel the policy for me but do not expect it to be soon cause he was busy. I quoted the contract saying I needed to send a cancellation letter and he said no all I had to do was let him take care of it. I emailed the manager saying I was sending a certified letter per the contract and wanted to know who to contact to make sure BJ cancelled the order. Next, I get an email saying actually I have to come in to do the paperwork myself. When I arrive, no one comes to talk to me but a salesman gives me a brochure for the warranty company with the phone number and told to call them myself cause they suddenly can not find the paperwork. BJ was rude on the phone constantly speaking over and interrupting me. He told me that what I read on the contract was wrong about getting the refund once I cancelled. He said I had to pay off my car plus the warranty for the five year loan and afterwards then the money would be refunded to me in a check once I paid the car off.Lies, lies, and a huge runaround. Turns out the form is online to the public and the refund will go straight to my loan once cancelled. I have 30 days to do a flat cancellation and this is was a way to make the customer give up or be late on doing paperwork. Everyone in sales is wonderful when they are happy but I give this place a BAD rating and say do not waste your time. The finance department brings the whole place down. Customer service should be about a long term relationship and knowing that I would have come back in the future and recommended them if the company had not been so rude.

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tbpatni
5/23/2013 9:40:06 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Van Hyundai:

Jan was an outstanding representative for the dealership. She was very respectful, friendly, and detail oriented. She was so thorough that she even sync our cell phones with our new car's bluetooth.

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