Vancouver Ford

After owning various makes of cars (Honda, Jaguar, Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor Toyota) over 30 years I have never had a worse experience. I was told my Mach-E would be ready in one day. I never even heard from my service advisor until the next day. Then he informed me that the team only worked Monday - Thursday and a software update would take 2-3 days and could only begin the following week. I had to follow up myself and was informed that my windshield was broken and I would have to pay! It took conference calls including with the owner to get a new windshield ordered and installed. I was without a car for over 3 weeks. The experience was so poor that I am thinking of selling the car and purchasing a new make of electric vehicle. Buyer beware! Frankly I am surprised they invited my to provide a rating and review. More

They fixed an issue I didn’t know was bad in a timely manner. Excellent manner. Excellent More

I brought my car in to get a new headlight. I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on I had them put both in while they were about it. I asked them about how long it would take and he said about an hour. They were just about right on the hour. They were very friendly and efficient. I didn't know that they had these services but now that I know, I will surely use them again. Thank you More

I bought the car there I will have it worked on there they do great work. they do great work. More

The dealership was clean and easily accessible. The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial The meeting rooms were clean and roomy. Sierra, the sales representative was professional and knowledgeable as was Mr. Dang who handled the financial end of the sale. More

Left our Explorer for a recall repair. Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very co Without a wait, the pleasant shuttle driver took me home then picked me up in the afternoon. No charge for the work or the ride. Everyone was very cordial. More

Their customer service is awful. (Salesperson seemed to not be involved in the mess) We tried to buy a car recently for our business. they listed a price then got us in there to driv (Salesperson seemed to not be involved in the mess) We tried to buy a car recently for our business. they listed a price then got us in there to drive it and THEN told us about an 8k mark up. Waste of time and we purchased from fleet in Salem for the price we should be paying. And then in the service dept when a mistake was made, it took going all the way to the GM to get help, and he was pretty rude and didn’t seem to care. I usually don’t give bad reviews but they were brutal. I have 4 trucks, and now a Bronco, and I will drive twice as far to service them and will never buy a car there. Sorry but they really need a customer service reboot. More

We went to other Ford dealerships and we weren’t impressed. We decided to give Vancouver Ford a shot and from the moment we stepped through the door, everything went perfect. We met Steve and he was impressed. We decided to give Vancouver Ford a shot and from the moment we stepped through the door, everything went perfect. We met Steve and he was the best. Very personable and knew everything when we asked the questions. Thanks Steve More

I was able to get an appointment scheduled quickly, which was nice. I felt heard by each of the employees, and my vehicle was well taken care of. Would recommend. was nice. I felt heard by each of the employees, and my vehicle was well taken care of. Would recommend. More