Vandergriff Honda

Bring a spare set of keys! HARD SELL !!! I did quite a bit of research on my trade-in as well as the Element, RAV4 etc I was looking to purchase prior to visiting any dealerships. I had a voucher from bit of research on my trade-in as well as the Element, RAV4 etc I was looking to purchase prior to visiting any dealerships. I had a voucher from Vandergriff Toyota for $2800 off MSRP, but they were swamped, so I went next door to the Vandergriff Honda Dealership. While taking a nice test drive and talking to the nice Salesperson Jordan, I explained why I was there, what I expected to pay and how I wanted to finance. So they took my trade-in to get appraised. My sales guy came back with their offer that was not even in the same zip code as what I could pay, and the financing was not the same. It was if I had wasted my breath telling them what I would do. I told them to bring the keys to my car, I was done. Instead of my keys, he brought Jeff the Sales Mgr over and he proceeded to tell me that that was just part of the negotiating. Most people give in to the deal, so that is what they do. I again requested my keys, as I did not want to deal with people that would do this and waste my time. They still did not bring my keys, but yet another offer. This one at least was much closer to my requested amount. I said no. Still no keys. But brought back an offer in the middle of what I requested and said would pay off the loan of my trade-in. Reluctantly I agreed and let me wife try out the car before we signed anything. It turns out the Element was not going to work because you could not reach the child seat from the front seat. So they offered a same deal on a base model Pilot.. I thought, now we are getting somewhere. So I took the Pilot and the paperwork home for my wife to sign. It is now close to 10:00 at night. When I get up the next morning, I see that they have rolled my loan from the trade-in into this deal despite what they said about paying it off. I am now upset AGAIN. I take it back stating now that they have mislead me again, I want my other car back, or I want a EX Pilot with leather for the same deal. They pitched a fit, but would not give me my keys back until they tried to get me to pay more. (I was really just trying to get my old vehicle back) After me turning down 3 more offers of more money, the sales manager stalked off saying "bring him his car." So finally I start loading my car and my original sales guy comes back and says they can do the Pilot for $5 of what we agreed upon before. Despite my reservations, I took the deal. After I looked at the Pilot, he told me it was going to be $6 more. $1, no big deal right? But over the course of a loan and interest, that is about $50. So I said no, make it the $5 you promised. He said ok. When I got the paperwork, it was $5.99, instead of $6. I ended up taking the deal, as it was a good deal, but I feel like I lost part of me in the process. (and about 10 hours.) From then on, the sales manager (Jeff) would not even look at me as I finalized the paperwork. So, if you buy from them, expect to fight for a deal and them accuse you of not being fair and DEFINITELY bring a spare set of keys for your trade-in so you can actually leave if you want to. Customer service - 1 because of being treated like I was an idiot. Quality of work - 1 because of what they promised was consistently not what they delivered. Friendliness - 1 because having a smiling face for 10% of the experience is not enough to rate a "friendly". Overall Experience - 1 all of the above. Pricing - 1 even though in the end, it was a good deal, if I had said yes to the previous offers, it would not have been even close to a good price. More

I wish this site had a zero score, because a one is better than they deserve. They lie to get people in there, keep them waiting for hours, and then send them home saying they have to work on the fina better than they deserve. They lie to get people in there, keep them waiting for hours, and then send them home saying they have to work on the financing and they will call the next day. They never called back. I had to call repeatedly, only to get the runaround. Finally, I got tired of this and called and spoke with the GM. His name I believe is Charley. Charley sounded interested and said he was going to check in to this and get to the bottom of it for me. He said he would call back in 20 minutes. That has been 3 days ago. I never realized 20 minutes could take so long. He still hasn't called back. Wally, the salesman, who from what I understand is the top salesman at the dealership is nothing but a lowlife dirty lying xxxxxxx. One of these days he is going to screw the wrong person over. After I had filled out an application over the internet, Wally called me and told me that my loan had been approved and he had the check in his hand. He stated that all I had to do was come in and pick out the car I want and I would be out in 45 minutes. Well, after making the hour drive, I arrived, and Wally was conveniently with another customer, so we were passed over to Marvin, talk about worthless, this fat slob had to pass us over to James before the test drive because it was too hot outside for him. Anyway 3 hours later, we are waiting to speak with the finance manager, and I notice a sign in the reception area stating the entire process takes aproximately 5 hours from start to finish. Hmmmm......not what I was told. This company never returns phone calls or call back when they say they are. When you call, they give some Bulls**t about Wally is at lunch this or that. The GM is just as bad. If I didn't have to work and go to school, I would stand in front of the dealership and ward off all potential customers. I just hope that people read these comments. Even people with bad credit deserve to be treated with dignity and respect. Please people, take your business to a dealership who values the customer, not the almighty dollar they can screw you out of. More

After reading some of the comments on this web site I was worried about buying a car from Vandergriff. I did a lot of research on the web regarding the vehicle I wanted to purchase before I visited any deal worried about buying a car from Vandergriff. I did a lot of research on the web regarding the vehicle I wanted to purchase before I visited any dealer. Maybe I was just lucky, but I had a VERY good salesperson. She was not pushy at all, but she was very knowledgeable about the products and anticipated, as well as answered all my questions. I never felt pressured or rushed. There was a little negotiating, but I told her my top dollar amount right at the beginning. Since I had researched the cost, I knew we were both getting a fair deal. Once we agreed on the cost, I was worried that there would be some last minute changes based on some of the other people's comments, but the price did not change and there were no mistakes. The sales person, sales manager and the business manager were all very careful to make sure that all details were exactly as we had agreed. The car was in perfect condition and they also had another person who went over every function of the car with me before I drove away. Once I decided on the model and trim level, the purchase went very quickly and smoothly. I would highly recommend my salesperson and I have no complaints about Vandergriff Honda at all. More

I gave all Metroplex dealers the chance to bid for my business. Vandergriff and Lute Riley remained in contention. When Lute Riley dropped their price I gave Vandergriff a chance to have my business wh business. Vandergriff and Lute Riley remained in contention. When Lute Riley dropped their price I gave Vandergriff a chance to have my business which they accepted and gave me a better offer over the phone. When I arrived they claimed there was a misunderstanding (a lie because I clarified 3 times over the phone) and they held to a higher price. After four hours we finally agreed on a price (Vandergriff had the color I wanted). What I was unhappy about was that they acused me of misrepresenting the truth (sounds like someone was trying to save their job).<br><br>Look out, financing had a couple tricks up their sleeve. Three hours later I had corrected all their mistakes (aka: scams) and was out the door with a new car. These guys were slimy but smiled while doing it so I gave them a higher score for friendliness. Had I not have done my homework I'm sure they would have been ready and willing to screw me. More

Worst car buying experience ever. Very pushy and lie straight to your face. When I called them on it they admitted that what we were told by their employees was a lie but now that the deal is done ther straight to your face. When I called them on it they admitted that what we were told by their employees was a lie but now that the deal is done there is nothing they can do about it. They will not take their car back just because you fell for their deception. Oh yeah, they conveniently forget to tell you that all of your private conversations are being VIDEOTAPED. Only found this out when the Sales Manager let it slip that he would have to review the tape to confirm the lies we were told. More

Despite warnings from friends, I went to this nearby dealership hoping to buy a new car. I had financing already in hand, picked out a car, came up with a price, and everyone was all smiles. But then dealership hoping to buy a new car. I had financing already in hand, picked out a car, came up with a price, and everyone was all smiles. But then the staff tried to bully me into using Honda financing despite that I already had financing. No more smiles when I said no. I eventually had to walk out. I guess I will listen to my friends in the future. More