Vandergriff Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason, Frank Garza, Stephanie and Charles Evans

My Review of Vandergriff Honda:
As a 66-year-old woman, I've had a lot of experiences with purchasing new cars throughout my life. My experience at Vandergriff Honda has been truly memorable. Right from the first turn into the driveway things were different. The salesman approached my vehicle to introduce himself. Jason saw I was driving a Honda and asked about my driving experience with this product. I love my Honda, but I wanted a new vehicle and I wanted to look at the CRV. The whole demo from driving the vehicle and full explanations of products offered was the best. There was no hard sell for unnecessary accessories. He clearly wanted to help me purchase a Honda with everything I wanted in order to make this a great driving experience. During the sale process, I never felt pressured to hurry up and sign. I was never pressured to finance or make any financial decisions that were not my preference. When the car was delivered to me, Frank Garza, the Service Manager introduced himself, went over the car with me and arranged for my Bluetooth phone connection. Before I left the dealership, every department that I may need future assistance from was introduced to me, I met people that I knew would be there to take care of anything that I might need further information or service on my new Honda.
When I received an invitation to a monthly get-together at Vandergriff, I took the opportunity to see what this was about. Just another cool way to meet all the managers of the departments as well as Charlie Evans, one of the partners who is totally responsible for this fantastic dealership. Jennifer, who heads up Customer Relations arranges for the Mexican buffet and everyone who attends gets a ticket for the drawings. Whenever you come to Vandergriff Honda, everyone goes out of their way to greet you, ask how they can assist you and gets you connected with the right person. Coffee bar, water, complimentary car wash after any service is just part of the Vandergriff difference. Everyone knows that Honda is the best product. I'm telling you today, Vandergriff Honda in Arlington Texas is the best place to purchase your new or previously owned Honda vehicle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason

My Review of Vandergriff Honda:
Today I like to share my wonderful shopping experience at the Vandergriff Honda Dealership on 1104 W. I-20 in Arlington, Texas.

In 2007 I purchased a new 2007 Honda Fit and a new CR-V EX-L with GPS at the Vandergriff Honda Dealership in Arlington, Texas and one year later we traded both cars in for the latest models. With this Dealership I had the most positive buying experience because of their friendly service, honesty and fair pricing. I have bought five new Hondas within three years from the same Dealership and it will not be my last one. From time to time I'm receiving phone calls from the dealership informing me about their latest models. All Honda cars we have driven were reliable, dependable and fuel efficient. In the near feature gas prices will go up again to $4 a gallon which makes the Honda more affordable due to their high mileage and low emission.

This Dealership stands out among others, because of their friendly customer approach without pushing the business button. Maintenance service is professional fast with a courtesy car wash. Vandergriff Honda in Arlington, Texas, gives their customers from time to time a complementary 15% discount on Honda parts. New customers also can enjoy a monthly dinner invitation at the Dealership where Honda owners meet to share their new driving experience. It is like a family affair. At the end of the dinner party, the staff will give away wonderful gifts to lucky ticket number holders and everybody will receive a complementary gift. This is a very classy touch by the management thanking their customers for shopping at Vandergriff Honda Dealership in Arlington, Texas. This is the most professional Honda Dealership I have experienced in my Life. We would highly recommend this professional courtesy Dealership to anyone who wants to buy a Honda vehicle. We always will drive the extra mile to reach the Honda Dealership in Arlington for any service.

Start your engine . . . we will see you again soon at the Vandergriff Honda Dealership in Arlington, Texas.

Thank you
H & R Groth

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ariel Yapez

My Review of Vandergriff Honda:
I went to Vandrgriff Honda to look at a new 2010 Honda Odyssey for my wife to replace her 2002 Odyssey. Ariel Yapez showed me all of the new features that are on the new models that my wife's car does not have now. We looked at all of the models they had available, but didn't care for any of the colors they had on their lot. They checked around and found the color she wanted and had it in stock in two days. I was really impressed with the way they worked with us on color and price. I was so impressed I started looking at the 2010 Honda CR-v models to replace my 2002 CR-v.

They again found exactly what I wanted with everything on it I was looking for. They got it on their lot in two days. I was so impressed with their overall attitude of great customer service and super prices I bought both cars the same day.

My wife and I now drive our new 2010 Odyssey and 2010 CR-V and are telling all of our friends what a great deal we got from a great group of people at Vandergriff Honda.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jon Lee and pre-owned managers

My Review of Vandergriff Honda:
$12000 UPSIDE DOWN IN 8K MILES ON A USED CAR I BOUGHT THERE!!!!.
My wife and I bought a late model honda SUV there 12 months ago. We have only put 8k miles on it and have taken good care of the vehicle. We have payed $3500 in principal on the car and felt we should be relativly close to even on the payoff since we bought it there and according to them "got a good price considering the resale value is soo high on this vehicle". however when we went to trade to a larger SUV (we have a new addition to the family) we were INSULTED when they told us we were $12000 upside down!!. they then added insult to injury by suggesting we pay $7000 down and over $700 a month at 15% intrest on a used pilot. We are currently financed at 8% and $400 a month and have NEVER been late on a payment, on anything.We were willing to except a little higher payment but that is not even close to a good deal. They refused to even try to work with us,when asked why we were so upside down ona car we bought used from them and basically returned a year later with only a few more miles on it., They said "we can't do anything about that". They are CROOKS and don't like it when you trade in a car you bought there because they get caught in thier own lies about the "good deal" they are giving you when you bought it and their practice of buying cars cheap at auto auctions (check the CARFAX'S) or simply screwing someone out of their trade and selling it a huge markup. Honda's are still my favorite car but go to another dealer and you probobaly won't get a bad deal. VANDERGRIFF RIPPED US OFF.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Sam

My Review of Vandergriff Honda:
I wasted an entire afternoon there. I called this morning and told the internet salesman how much I have to spend on a used or possibly new vehicle. (I have done weeks of internet research about the vehicle I was interested in and am familiar with prices in our area.) I was expecting to talk about used cars and was surprised when the salesman said he could get me into a new car for the price I told him I can spend. I said, "Really?" and he said yes. I drove all the way over there and inquired several times if he was going to be able to do business at my price and was assured he could. I drove a car, looked at colors and thought I was about to buy a car when the salesman suddenly said that the price is around $7,000 more than the price I had been asking him about since 9:00am this morning. If he had been truthful with me this morning, I wouldn't have wasted my (or his) time. All I want is an honest and upfront dealership. Is that too much to ask? I wish I had videotaped it for YouTube.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Myles Kykta

My Review of Vandergriff Honda:
They were so friendly! It was not what I was expecting at all. Myles made it so easy, it was raining and he brought the car up to me. They were so patient and got me a really great deal! I was nervous because it was my first purchase. I brought my brother along and I think he's even decided that he wants a new car! I am soooo happy! Thanks Vandergriff!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Myles

My Review of Vandergriff Honda:
I had a great expierence at this dealership. It was the first place I went to that did not talk down to me. They took time to explain everything to me. Their price was the best around. I did a lot of research before going to the dealership. I feel the staff went above and beyond to make sure I comfortable with my purchase. When it is time for a new Honda Pilot I will be heading right back to Vandergriff Honda!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Jay, Mike

My Review of Vandergriff Honda:
I recently bought a used vehicle from this company. The sales guy I worked with was good, but it could have been better. When I did my paperwork with the finance guy, all of it has incorrect information. What's worse is that he offers you all of these extra products and when you say that you are not interested, then he says that he will throw them in for free. NOT!!!! If you look at your paperwork carefully, you were charged for these items. I feel like the Smart Note that they offer, is a crook of bull. You can pay your own car note to the financial institution...you don't need a third party to do that for you. Then, if I was reading the paperwork correctly, they charge you a full car note! And don't get me started on the vehicle. I have had the vehicle only 1 week and it started having problems. I spoke with the sales guy and he assured me that when I brought the vehicle back in on Monday, he would have the vehicle looked at and they would provide a loaner vehicle. Boy, was I mistaken. I went there with the anticipation of getting the problem taken care of and was told that the vehicle is under warranty and should be taken care of, but I need to take it to the Dodge Dealership If I wanted to have problems with a vehicle, I would have kept the car I was previously driving. I didn't want a car note only to have problems with the vehicle I bought! And to add even more insult to injury, the Dodge dealership advised me that if it's not a manufacture issue, then I will have to have it taken care of. I am very disappointed in the way the manager of used cars sales treated me and I would never recommend anyone to purchase cars from them. One of my friends told me that she forgot to inform me to stay away from this dealership! Wish she would have warned me sooner!

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