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Vandergriff Toyota
Arlington, TX
1,270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,270 reviews
February 03, 2017
Professional & Friendly In today's world I can really appreciate courteous professional service from anyone. As an old guy, my time is and disposition are valuable to me. D In today's world I can really appreciate courteous professional service from anyone. As an old guy, my time is and disposition are valuable to me. Desmond Smith lightened my some what dreary day with his professional and friendly demeanor, while the service department finished my vehicle in about 45 minutes. It is not often I agree to fill out a servey unless I am peeved about something but in my appreciation for Desmond I am pleased to do so. More
by Oldguy200
Employees Worked With
Desmond Smith (Service)
Helpful February 02, 2017
Great salesman/not so great wait time The sales manager could take a lesson from the Service Department when it comes to meeting and greeting the customer when they first come in, and see The sales manager could take a lesson from the Service Department when it comes to meeting and greeting the customer when they first come in, and see to their needs while preparing to help them with a purchase. When the salesman, Glenn Byrd was free to speak with me, while I was with him, I couldn't have had a better person to talk with. He quickly established what I needed, and it didn't take him long to trade my Rave4 for a Camry. I've told every one I know that is thinking about getting a new car to go see Glenn Byrd at Vandergriff Toyota. He's the best, most caring salesman ever. I hate it when car salesmen bring in everyone in the dealership to try to sell me a car. Glenn found out what fit best within my budget, and he and his manager made it happen. BUT>>> when he took me back to see the finance manager, I had to wait for about forty minutes before one showed up. That wait time as well as the time with the finance manager made me embarrassingly late for an appointment. Glenn was great, but the wait time at the beginning and end of the sale was not so great. More
by love my Toyota
Employees Worked With
Glenn Byrd
February 01, 2017
200K check + Nancy Goodwin set up my 200K service with her associate Ben Cahill: transmission and coolant fluid change; start up hesitation problem; tune-up. All i Nancy Goodwin set up my 200K service with her associate Ben Cahill: transmission and coolant fluid change; start up hesitation problem; tune-up. All items rec'd thorough attention; start problem personally shown, and corrected; power steering fluid leak detected; new hose ordered. All completed over an hour ahead of estimated time. Have dealt with Nancy for more years than we both care to admit! She and Ben make a fine team. More
by john quin
Employees Worked With
Ben Cahill, Nancy Goodwin
February 01, 2017
Real pros Was in and out for routine Service in one hour, including replacing wipers. Nancy Goodwin rocks. Always take my car there, great value. Go Nancy. Was in and out for routine Service in one hour, including replacing wipers. Nancy Goodwin rocks. Always take my car there, great value. Go Nancy. More
by tmoore1291
Employees Worked With
Nancy Goodwin
February 01, 2017
Amazing Service I was honored to meet Korey for the first time, he's amazing in every aspect. He took care of my problem in a timely manner, he was professional and I was honored to meet Korey for the first time, he's amazing in every aspect. He took care of my problem in a timely manner, he was professional and well knowledge in everything! Korey is your guy at Vandergriff! More
by mohsaleh
Employees Worked With
Korey L Parrish
January 29, 2017
excellent service I was fortunate to meet Nancy Goodwin when I bought my first Toyota in 2011. I recently purchased a new Toyota. Over the past 5 years I've always call I was fortunate to meet Nancy Goodwin when I bought my first Toyota in 2011. I recently purchased a new Toyota. Over the past 5 years I've always called Nancy to set up an appointment for service. I'm sure Vandergriff has other well qualified service advisers but She has always given me excellent service. As long as I have a need for service on a Toyota I'll always call Nancy first. More
by artodd
Employees Worked With
Nancy Goodwin
January 28, 2017
Great Service Always a great experience when I take my truck in. Mike Martinez is very helpful, answers all my questions and I receive prompt service. I have taken Always a great experience when I take my truck in. Mike Martinez is very helpful, answers all my questions and I receive prompt service. I have taken my wife's vehicle to the local Chevy dealer and we do not get this kind of service. The service her far surpasses any other dealerships. More
by First time Toyota owner
Employees Worked With
Miguel (Mike) Martinez
January 28, 2017
Always a pleasure with Nancy I have used Vandergriff Toyota and Nancy Goodwin for about a decade now and always feel taken care of with routine car maintenance. As Nancy once said I have used Vandergriff Toyota and Nancy Goodwin for about a decade now and always feel taken care of with routine car maintenance. As Nancy once said, "monogamy is best with car maintenance". Always a pleasure to visit with her and talk about our 'kids'...pets!! More
by sharon stephens
Employees Worked With
Nancy Goodwin
January 28, 2017
Excellent customer service..Special thanks to Jackie Martin! I went to the dealership to get new tires installed on my Toyota Sienna. Jackie Martin provided excellent customer service from beginning to end. She I went to the dealership to get new tires installed on my Toyota Sienna. Jackie Martin provided excellent customer service from beginning to end. She took care of everything for me including the vehicle washed before handing off to me. I liked the facilities provided there free WiFi, snacks and very nice coffee, where not many dealerships are providing! More
by Raju
Employees Worked With
Jackie Martin
January 27, 2017
Great experience with Nancy Goodwin at Vandergriff Toyota Need to check & replace car battery (purchased 49 months ago from another Toyota dealership). Nancy helped me to get a quote over the phone to see if Need to check & replace car battery (purchased 49 months ago from another Toyota dealership). Nancy helped me to get a quote over the phone to see if any credit remained on the warranty period. Got my car service in and had the battery checked & replaced within an hour. Efficient & friendly service offered to my complete satisfaction. Highly recommended for the dealership as well as Nancy. More
by dng
Employees Worked With
Nancy Goodwin
