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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,392 Reviews

2,392 Reviews of Vera Cadillac - Service Center

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April 06, 2021

Excellent service department. My service rep Giovanni Excellent service department. My service rep Giovanni Rubio is outstanding. He is lucid and concise. His supervisor who is the service manager is al More

by WRIEDENJA
Recommend Dealer
Yes
Employees Worked With
Giovanni Rubio
Apr 07, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

April 06, 2021

This dealership was great. Jean from the Buick department was extremely helpful in getting me my car. It was very clean and everyone was very attentive. The only negative is that I have been hounded for surv More

by caseyoliva13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Trummert
Apr 07, 2021 -

Vera Cadillac responded

Hello, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 06, 2021

I enjoy coming to Vera for service. Geo is a Friendly and honest service advisor. He told me it would take less than an hour and it took ok 35 minutes. A very clean waiting room. The cashier was so sweet. More

by AMANDAFERNANDEZ011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adriana the cashier
Apr 07, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! We look forward to your next visit! Take care!

April 05, 2021

Usually great service, unfortunately they couldn’t resolve my head lights situation. I will continue to service my vehicle with Verra Cadillac. Thank you much. More

by robsellers21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Apr 06, 2021 -

Vera Cadillac responded

Thank you for taking the time to leave us an honest review and for your continued business. We set a high standard for ourselves, so we are disappointed that your experience was anything less than the best. We would like to know more about your experience. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

Apr 07, 2021 -

Vera Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 05, 2021

Excellent service. Eric, the service writer was especially great in explaining what was needed to be done. Everyone was professional and willing to help. It was a very pleasant experience. More

by Jonpaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 05, 2021 -

Vera Cadillac responded

Thank you for sharing your experience with the Vera Difference. We take pride in the professionalism and the level of customer service we provide at Vera Cadillac.

April 04, 2021

I took in my vehicle for service because my AC was not working. They told me all my parts were broken and wanted to charge like $3000. For parts and labor. I decline the service and still had to pay $200 More

by idania2m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Apr 05, 2021 -

Vera Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to know more about your experience. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

April 03, 2021

When I called to get a last minute service, they were able to get me in the next morning and have my truck ready before my requested time. Jonathan is always responsive and lets me know exactly what is g More

by jmok10
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great week.

Apr 05, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Vera Cadillac Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!

April 03, 2021

Estoy muy satisfecho con el servicio, todo muy profesional, él personal es muy amable y servicial, no tengo nada que decir respecto al servicio, felicidades 🙌 Felicidades Vera para todos los empl More

by HECTORGUERRERO123@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Medina
Apr 05, 2021 -

Vera Cadillac responded

Gracias por la reseña y recomendación. Que tengas una buena semana.

Apr 05, 2021 -

Vera Cadillac responded

Su satisfacción es importante para nosotros, por eso queremos agradecerle sinceramente por elegir Vera Cadillac Buick GMC y esperamos volver a verlo pronto!

April 03, 2021

Excellent service and support. As always Edwin and his team follow through with everything they say they will do and more. Above and beyond is how I see it. More

by thayernagib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation.

Apr 05, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Vera Cadillac Buick GMC and we hope to see you again.

April 03, 2021

Everyone at Vera has gone out of their way to make my visits easy. Karen took extra special care of me. She is amazing and professional! More

by Pattytully
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great week.

Apr 05, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Karen here at Vera Cadillac Buick GMC! If you're ever in need of more help, please let us know!

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