Victorville Motors

Very slow repair department. They take your car in for service & good luck getting it back ! They tell you will be a day or two chances are more like s week. Have had bad experien They take your car in for service & good luck getting it back ! They tell you will be a day or two chances are more like s week. Have had bad experience one after the next with their service department. This time we brought car in Saturday explaining need back by Tuesday. Have to rent a car now because it hasn't even been looked at yet. Bought my Jeep Liberty in 206 was thinking of getting new Jeep beginning of year. If we do I will not be giving them my business again. Will not continue to deal with their slow under staffed repair department who makes promises they can't keep. Done ! More

Very bad Service Dept I HAVE PURCHASED 3 NEW VEHICLES FROM THIS DEALER. I HAVE DEALT WITH THE SERVICE DEPT. 5 TIME AND I HAVE PROBLEMS EVERY TIME. TO LONG TO GO INTO HERE. I HAVE PURCHASED 3 NEW VEHICLES FROM THIS DEALER. I HAVE DEALT WITH THE SERVICE DEPT. 5 TIME AND I HAVE PROBLEMS EVERY TIME. TO LONG TO GO INTO HERE. USE ANOTHER DEALER AND SAVE HEAD ACHES. More

Very bad reviews do count!! My son is thinking of going to this dealer to buy anew vehicle. After reading the reviews, where the bloggers said that they left their vehicles in th My son is thinking of going to this dealer to buy anew vehicle. After reading the reviews, where the bloggers said that they left their vehicles in the dealers care for service oil or just a simple noise. To have the employees at this dealer drive the customer vehicle for joy rides/errands!!! And in one case, they WRECKED THE VEHICLE!! and started fixing the vehicle before the owner got there to cover up the extensive damage!! After reading these bad reviews, we're driving down the hill!! Dealer, bad reviews do count and future customers do read them.. it seems that you don't care enough to make the necessary changes to improve your rating. More

Scheduling Service Wanted to get the recalls fixed on my Dodge Ram, so I called to schedule an appointment. I asked the service guy if they had the parts in stock to fi Wanted to get the recalls fixed on my Dodge Ram, so I called to schedule an appointment. I asked the service guy if they had the parts in stock to fix the 2 recalls and I was told "mostly"!!! I laughed at him and he put me on hold for 7 minutes and did not pick up the line within that time again, so I decided to hang up. I don't want my truck fixed "mostly" I want it fixed all the way!!! It's worth the drive to San Bernardino Mos. Brothers, where I get treated with respect and professionalism! More

Problem never fixed Took my car in for a sqeek in the driver's door. It is a very loud noise. The dealer had the car perviously and the noise is in the same area of a swi Took my car in for a sqeek in the driver's door. It is a very loud noise. The dealer had the car perviously and the noise is in the same area of a switch that was previously replaced. After stating my problem to them they ended up fixing something in the center of the car which was never an issue. Never called after a week of having my car to let me know it was done or went over the services that were fixed on it. Had I know before that they didn't touch the door in which the noise was coming from I wouldn't have driven and hour and fifteen minutes one way to pick up my car that was never fixed. The manager even drove the car bc they said they couldn't replicate the sqeek when they drove it. I've left multiple messages for the service representative that helped me Ryan and the manager of service which neither have returned my call. More

Horrible Car Dealership I wish I could give Victorville Motors no stars. Place is a joke, my family bought a truck from them. They truck own right away, when my dad took it b I wish I could give Victorville Motors no stars. Place is a joke, my family bought a truck from them. They truck own right away, when my dad took it back to get a refund, they told him they would fix the problem for him. They fixed it incorrectly, which the BAR agreed with. Less than 3,000 miles later the truck had the same issues and the part was not under warranty due to the fact that Victorville Motors had done the job incorrectly. More

Glad everyone feels the same way I will never do business with these clowns. I was looking for a charger and was looking at different dealerships. I came in to check out one of theirs I will never do business with these clowns. I was looking for a charger and was looking at different dealerships. I came in to check out one of theirs and thanked them for their time and tried to leave. While trying to leave some rando salesman stops me and says "hey I'll get u into that car for $xxx" which seemed like a good price and said we'd think about it. Saw the same car for a little more than the rando said. We went back in and said we'd like to discuss the price. Told the manager what the rando guy quoted and he laughed at us. I then told them the price the other dealership quoted and was laughed at again. And was told to tell them where that is so they would buy them up at that price. Needless to say, I bought the charger down the hill. And never looked back. More

Please go somewhere else!11 Five years ago, I was shopping for a new car, and I went to Victorville Motors. The sales staff was terrible, and full of you know what. I ended up go Five years ago, I was shopping for a new car, and I went to Victorville Motors. The sales staff was terrible, and full of you know what. I ended up going to Moss Brothers Dodge, in Moreno Valley. Moss Brothers Dodge Sales Personal, were totally opposite of Victorville Motors. I ended up purchasing two new vehicles, within a 4 day period. Fast forward to March 2017. The TPMS light came, and I took the carin for service at Victorville Motors. The service Department, replaced the passenger side airbag (Recall item), and just reset the TPMS light. After picking up the car, the light came back on within five(5) miles. I went back to the dealer, and was given an appointment. I took the car back in for service on a Tuesday morning. Around noon Wednesday, I received a call from the dealership, informing me that they had wreaked my car. They started repairing my car before I could see it, attempting to cover up the damage. They gave me a rental car for a week. I got the car back, and a week later the light came back one. Today my car is back in the dealership over night, and they don't know what's wrong with it. They don't even know, if I am getting it back tomorrow. Run from this dealership!!!!! More

Can't beat it Usually when you go to a dealer you have to watch out because they can be sneaky...that is not the case at Victorville Motors. I can't begin to explai Usually when you go to a dealer you have to watch out because they can be sneaky...that is not the case at Victorville Motors. I can't begin to explain how happy I am with my new Wrangler but even more with the service I received. They really do take good care of you, it feels like VIP service. I got a tour around the entire place while my paperwork was in progress which took that awful waiting period away. A special thank you to Tommy, Fernando, and Jonathan (who took me on a small dirt course in the jeep, that was awesome!) I remember when I was younger this place was small and now they're a huge dealership, I recommend them to anyone!!! More

Worst service department!!! I have taken my truck to Victorville motors 6 times for the same problem and they always say nothing is wrong. The management gives my the runaround, I have taken my truck to Victorville motors 6 times for the same problem and they always say nothing is wrong. The management gives my the runaround, and the last time I went in there they accused me of sabotaging my own vehicle. More