Victory Chrysler Dodge Jeep

Service Mgr Tom refused to service my Pacifica under warranty today 4/23 because he said I did not purchase it there and did not like my last review citing a non-sales employee incident off site. Funny warranty today 4/23 because he said I did not purchase it there and did not like my last review citing a non-sales employee incident off site. Funny they serviced another Pacifica I bought in Fla with no problem. Owner was in a meeting at the time. Service Mgr called me names and told to leave. Real professional More

Horrible customer service Our experience at this dealer was horrible. I walked in knowing the vehicle that we wanted, and with pre-approved financing. The salesperson was nice Our experience at this dealer was horrible. I walked in knowing the vehicle that we wanted, and with pre-approved financing. The salesperson was nice enough, but knew absolutely nothing about the vehicle. My wife was teaching him about it as we drove around. When we had decided on the car, and on a price, we were told to just leave before talking to the financing guy and told that he would call us that afternoon. Never got a call. Called the next day and talked to the finance guy, who told us that I was getting denied everywhere and that he had to "call in some favors". Said he would call us back after lunch. Never got a call. I called back again. He mentioned that he just couldn't get me approved and that I needed a cosigner. I brought up how I had financing already set up and just wanted to see the rates, and that we could use my financing. He said they don't do that there. I then asked if they used credit acceptance, which I already knew they did, and he said he would look in to it and call me back. Never got a call. Talked to him the next day, which was when he told me that he had been swamped with "high-value" customers all day and that he would get to my deal soon. This was obviously extremely aggravating. After this, he actually did call me back to tell me that the guaranteed financing place decided to approve me (obviously) but that the system was down and it'd have to wait until Monday. He said he'd call me on Monday. Never got a call. Called Monday morning to ask him what was going on and he told me that I needed to come in to give him more information. I asked what more he could possibly need, and he told me that I had to make some very big life decision and it needed to be done in person. At this point, I told them just to give me my deposit back. That took 4 days to show up and me threatening to call the police to get it back. The rude finance manager called me and acted confused as to why I would be canceling the deposit, then the owner called, then the salesperson called, and then I threatened to call the police and was told the refund was completed. The money didn't actually show up for 3 days. Would not recommend this place unless you're someone who is spending a lot of money and have great credit. Otherwise, you're not worth their time. More