Victory Toyota of Canton

Don’t get your car serviced here if you value your time or clear and truthful communication. Called in on 2/24/22 to see if they had the battery I thought I may need in stock, read off the part number a or clear and truthful communication. Called in on 2/24/22 to see if they had the battery I thought I may need in stock, read off the part number and they have it! Hooray! They even sent a nice follow up text to confirm. It was a Toyota battery a different dealer installed. Decided to squeeze in for an oil change as well. Fast forward to Friday the 25th. Spend nearly three hours waiting at the dealer after I give them the car before I hear from anybody again. Then for the first time, it’s brought up that it might be the wrong battery (that’s worked fine for over a year, and I do think the other dealer put the wrong one in) still no offer to replace although it’s a TOYOTA battery that you can only get from Toyota. NO offer to prorate for the correct one. Only that they’ll “see what they can do”. Finally get the keys after 4 hours of waiting. Tried to charge me for an alignment I didn’t get since the wheel bearings need serviced. No mention of battery. Pop the hood later because things just seem suspicious and what do you know? THE SAME ONE is still under the hood. They didn’t even have the decency to say that it couldn’t be done and hoped I’d just leave and not notice! NOW I just get off the phone with the service manager Robert Riffle who isn’t an inkling of apologetic, and sure he did offer to try and help three days later, but after his lack of apology and the fact that I’d have to drive a half hour out of my way when I can’t even be sure they actually even did the oil change? I’m done with this place. Bottom line, seek service elsewhere. More

Miserable and penny ante.Awful management. Once you have purchased the vehicle the friendliness stops and the pettiness begins. purchased the vehicle the friendliness stops and the pettiness begins. More

Everyone I interacted with at this dealership was helpful and friendly! Dan guided me through the sale and it was the most pleasant experience I've ever had buying a car. I do not live locally but they were and friendly! Dan guided me through the sale and it was the most pleasant experience I've ever had buying a car. I do not live locally but they were more than happy to help me with all the steps I needed to take to purchase my car without being physically present. I woud VERY highly recommend this dealership! More

Great people makes difference in your life. That is what I would say about Meghan and Dan at Victory Toyota. Thanks for answering all my questions and concern. Specially Meghan whom I connected on the phon I would say about Meghan and Dan at Victory Toyota. Thanks for answering all my questions and concern. Specially Meghan whom I connected on the phone so many times as well as on text. She is amazing. Dan took out the time to explain me about the different cars availability as well as the features. Since the car which I was looking they do not have and will come in a month time frame, I had a great experience at the dealership. Thankyou everyone. More

I would never go to this location again. I went with an intent to purchase a vehicle and communicated my needs and budget to the agent before hand. I told them that I had only 45min and I am coming with an intent to purchase a vehicle and communicated my needs and budget to the agent before hand. I told them that I had only 45min and I am coming with an intention to purchase. I got done 1.5hrs early and so I reached there 2.5 hrs before my another appointment. The sales agent was not informed about my requirements at all. They were not sensitive to my requirements and timeliness needed due my next appointment, which I made missed because of them. No sensitivity to their customers requirements an needs and above all no respect for other peoples time. I had gone with an intention to get the car by paying them upfront but they donot deserve it. More

We have been to other dealerships and none were as friendly and professional as Victory Toyota. They were all like one big family helping each other. We got the best service and would recommend them t friendly and professional as Victory Toyota. They were all like one big family helping each other. We got the best service and would recommend them to everyone. Lawrence went above & beyond to give us a good service. I would also like to congratulate Lawrence. Thanks to all. More

My car needed an emergency repair. Lawrence and the service team completed work in record time. Thanks for the efficient and professional service, Canton Toyota. service team completed work in record time. Thanks for the efficient and professional service, Canton Toyota. More

Very pleased with service department. Lawrence was courteous and honest about what was needed at the time. Also honest about the time it would take. courteous and honest about what was needed at the time. Also honest about the time it would take. More

Always the best service! They've been taking care of my Prius since I bought. Jamar is the best but the whole team are rock stars. Love that they take care of issues before they start and I always get a cl Prius since I bought. Jamar is the best but the whole team are rock stars. Love that they take care of issues before they start and I always get a clean car back. More

Brought my RAV4 in for scheduled maintenance and needed a new blind spot monitor side view mirror installed due to a parking lot mishap. All was done in a couple of hours when I feared I would need 2 appoi new blind spot monitor side view mirror installed due to a parking lot mishap. All was done in a couple of hours when I feared I would need 2 appointments. I have been with Victory for a long time and have always been pleased with the service and the people there. Victory cares about customers and shows that concern. More