Free oil changes, a big fat lie. Warranty for life, a lie. I paid $1850 for additional warranty but because I didn't get my tires rotated my engine and drivetrain warranty is now in void. The owner seems like a typical used car dealer a real con man. The whole concept is a big lie

Was this review helpful to you?    Yes | No Thank you

Hi I met Steve Penzien for my service of the car and to buy my extended warranty. I was pleasantly surprised by how patient he is to explain me all the pros and cons of the car warranty. The service for my car was also done very well. i strongly recomment steve penzien for his absolutely professional and honest attitude towards his service. Steve penzien is the guy you go to when u have any of your needs at victory..... Thanks Steve for such a great service

Was this review helpful to you?    Yes | No Thank you

The sales department is excellent and outstanding in every way. The service department on the other hand has lost me. Over the past three years it has gone from excellent to bad. Long wating time lengthly check out time poor information flow. Not expecting me when I got there, very poor exchange of information from internet sechuling to service rep. WOW what else is there to say!

Was this review helpful to you?    Yes | No Thank you

Avg service. Nothing special. Way too long of a wait. Service guys standing around and no one knows where truck is. How hard is it to look at my truck?

Was this review helpful to you?    Yes | No Thank you

We purchased two cars from Toyota Victory, and we enjoyed both experiences. This dealership shows a culture of employees who understand your car needs and your budgetary needs. Both experiences were truly sign and drive.
I am a financial person and usually am prepared to be tackled on the numbers but at this place once I expressed my needs they worked out a deal. Great Job and I love my new car!

Was this review helpful to you?    Yes | No Thank you

Great dealership, first class all the way. I purchased from Harold great guy very easy goung not pushy, I c confirmed my about in. the am. Which I thought was great. Courtney in seevice was very friendly.

Was this review helpful to you?    Yes | No Thank you

Jennifer Raft was my sales contact and was INCREDIBLE from the first conversation. She did not have my Scion FR-S in stock but immediately went to work to locata a car and get it delivered within 4 weeks. (whata GIRL!!!) Another area Scion dealer had put me on hold for 10 weeks with no results. Jennifer provided twice weekly updates until the car arrived. She did an outstanding job to explain the cars's functions and made my buying experience the best in 40 years! Thank you Jeniffer and Victory Toyota of Canton!

Was this review helpful to you?    Yes | No Thank you

The sales rep that worked with us was informative and very personable. The dealership as a whole was very nice and helpful in trying to get us the car we wanted at a decent price.

Was this review helpful to you?    Yes | No Thank you

Scott was very attentive and patient. Sometimes you simply have to look at a few models and get a feel for what you want before agreeing to make a decision that big. $25,000 is a lot of money, no matter who you are and getting the maximum for a trade not to mention a great deal on a new car is pivotal. Scott took the time to let me look at 4 cars before deciding what I wanted to go with, and this was after doing a month's worth of research before going into Victory Toyota. I'm sure if I needed to look at more models and take more tests drives, the team would have been happy to help. Abigail seems to really know her stuff already and she said she is new in her position. I appreciate that she was honest about it and it made us feel more at ease. She delivered the car very nicely and made sure to take note of any concerns. She also explained all the details of the sale and answered any questions. She was a delight. Jim stepped in to make a nice greeting. That personal touch made a huge difference. Since this was our second new car purchase in just 7 months, I feel like we were respected and welcomed back. I would have absolutely no issue with buying from this Toyota dealer again. Dontrell made the last part of the experience an easy one. He explained the papers we were signing and made sure we knew all about the extended warranty plans. Once we made it clear that we weren't interested, he didn't push it to the point of making us feel uncomfortable. Each individual person made up a different part of the experience and it was a great team effort. It's a long process to buy a new car, and one that can be exhausting. This wasn't one of those drawn out experiences, in fact, the conversation helped out a lot. I was even allowed to steal a balloon. I think that the team at Victory are victorious themselves...we will be back!

Was this review helpful to you?    Yes | No Thank you

They always take very good care of me.
That's the reason why I keep bringing my vehicle back for service and the only location I will continue to bring my vehicle back for service.

Was this review helpful to you?    Yes | No Thank you