My Review Of Vin Devers Autohaus of Sylvania:
I purchased a Mini Cooper off of this lot just over 1 year ago. I have had the oil changed in my vehicle twice at the dealership. The first time everyone was nice, the price was fair ( 57.00) , and it was done in a timely manner. Last week I called to make an appt. and was treated rudely on the phone, I was asked if I had a Mercedes or an Audi, when I told them I had a Mini I was put on hold twice , it seemed like they did not know what to do??? When the guy came to the phone, he said they try to help everyone even if you don't have a Mercedes or an Audi. I told the guy I bought the car off of their lot and had already had it in for the oil change. The day I went in I waited 1 and 1/2 hours for the oil to be changed, when I got up to investigate, my car was just sitting in the lot waiting to be washed. I told the guy I had to be at a appt. so I would need it right away. When I went to pay I was Charged 110.00 . I laughed, thinking he must had made a mistake since just 5 months earlier I was only charged 57.00. Then he started to re-price things and brought my bill to 78.00. I asked him why such a big price increase and I was told that parts went up. I wanted to speak to the service manager but was told he was out of town. I left my phone number for him, but never received a call. I called and left a second message for him to call me and still no return call. The following day I went in , of course he claimed to have called me. When I showed him my two bills and asked about the outrageous price of 110.00 his comment was " oil prices have gone up" and he was sorry. This is the kind of person who gives" car salesman" a bad name. What a shame after I had previously commented on what nice , kind, service I had just a few months earlier. I will take my business elsewhere in the future.
Was this review helpful to you?
Yes | No