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Vision Buick GMC - Service Center

Rochester, NY

3.9
423 Reviews

423 Reviews of Vision Buick GMC - Service Center

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June 09, 2024

Vision Buick GMC has always had good service. This good service is what helped us to make a decision to buy two new vehicles from the sales department earlier this year. More

by JIMBECK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
June 08, 2024

Great employee's clean and nice surroundings also great selection of vehicles great dealerships and Jake our salesman is a really nice and well informative about the product he sells More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

I stand waiting for service too long when there are three employees at their desks. I arrive on time for my appointments and wait an additional 15 minutes before I am attended too. They do stuff on their com More

by RICK JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Vision Buick GMC responded

Rick. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 05, 2024

Always efficient, personable and professional. Always concerned about the safety and performance of my vehicle. More

by CDENNISB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2024

Made you feel like family. Joe was the reason I bought the Buick. I came in for service to my Yukon. I was just killing time. He treated me like a valued customer. I was sold a More

by Michaelpwarter49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Knight, Joe
June 04, 2024

Very friendly efficient. Quick repair time. Same day. Knew the problem quickly. Also right after first try fixing problem. More

by androbichpdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

I didn't need an appointment for my NY inspection, and it was free!! EXCELLENT service. More

by SUEATHOME11
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

I have had my Encore since 2016 and only have had it serviced at Vision Buick. They have always taken good care of my car. Never do anything unnecessary. Very courteous and caring staff. More

by BFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2024

They lie, they tell you they’re going to do something and they don’t do it. I will never buy a vehicle out there again. It doesn’t matter where you go. You always get screwed. But at least I know where not t More

by gkilpatrick92
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

I had an awful time. Communication was terrible after the purchase was finished. I’m the end, a few redeeming things occurred and finance was kind and apologetic. Not More

by PDERLETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : These were not the people I worked with so these do not reflect the stars to these individuals, I’m sorry to those on here.
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