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Vision Buick GMC - Service Center

Rochester, NY

4.0
662 Reviews
Call Service Center (585) 673-7223

662 Reviews of Vision Buick GMC - Service Center

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March 30, 2025

All of the service advisors were great. All very friendly and upbeat. Luis was my direct advisor More

by gcapper164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 30, 2025

We were there for 2. 5 hours for an inspection, oil change and tire rotation. Seems like every time we are there for something quick it's always way longer than any other More

by Z28racer2
Recommend Dealer
No
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Apr 01, 2025 -

Vision Buick GMC responded

"Z28racer2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2025

Oil change Oops nope was inspection Inspection for two cars... first one took longer because they had impromptu mechanics managers meeting More

by LYNNEMS2021
Recommend Dealer
Yes
Report | Print
Apr 01, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 29, 2025

Prompt, courteous, professional service. Always a pleasure to bring my truck in for service. Thanks More

by ChrisPro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts, Ray
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Apr 01, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 26, 2025

Great It's greats I'm not happy that you no longer offer a complimentary ride service.. it makes it very inconvenient More

by laurie19
Recommend Dealer
Yes
Employees Worked With
Phil Pitts
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Mar 27, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 26, 2025

I was treated very good and the work done quickly as my time is important More

by cjemmerling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 26, 2025

Customer oriented. Clean and welcoming facility. Great response time and always puts the customer first. More

by MAMARIANI
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 24, 2025

the staff is customer service friendly they don’t try to upsell you on anything and as for the service itself it’s fast n reliable overall i am happy with the service at gmc buick More

by MZBECOATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i don’t remember their name
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Mar 25, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2025

Sales associate are awesome the only problem is the vehicle service quality. There a lot of issues I'm finding after owning the vehicle. More

by vincentcolon93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
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Mar 21, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Vincent. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

March 20, 2025

Great dealership very professional and very clean waiting area. Everyone is very friendly and helpful More

by MICHELLEPETRALIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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