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Vision Buick GMC - Service Center

Rochester, NY

4.0
662 Reviews

662 Reviews of Vision Buick GMC - Service Center

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March 03, 2025

Fast and efficient, friendly staff, Comfortable waiting area, clean and refreshments available. I was pleased. More

by mlipani1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Amazing service. Great team. I walked in and they served me as I had an emergency with my car. More

by rolland.jannick
Recommend Dealer
Yes
Employees Worked With
I do not have the names
February 26, 2025

Staff was attentive and helpful while they helped us solve an ongoing issue. They accommodated my requests for service vehicles when it took longer than expected to fix the problem. More

by jlaskey44
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis was very helpful
February 25, 2025

Happy good job , everyone try very hard get the job done . Appreciate all staff good service More

by Cortiz0328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Part service manager
February 24, 2025

They seemed very helpful, tried to charge me for an oil change but I have a plan where I don’t pay for oil changes. Gotta be on your toes at times and know what’s going on. Also told me have a fuel indu More

by LORINORRIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Used to love working with Dimitri who worked in sales. Miss him alot
February 23, 2025

The sign in processors took several minutes at their computers with no one else present, while I’m waiting to be checked in. Fortunately a supervisor took notice of the problem, and got me processed. T More

by davmgibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

The last time I was there, I had no appointment. I had a minor problem that was easily resolved and best of all, at no charge. More

by codyj184
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea who it was. He was wearing a suit.
February 22, 2025

Expensive, high pressure sales to sell you extras not called out in the owners manual More

by JHART001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Got me in and tried to figure out my issue. Understood my sense of urgency More

by ChrisPro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Kathryn and Kyle have been wonderful in helping resolve a technical issue involving GMC engineers for a repeating issue that required GMC assistance. They worked with me to make things right. More

by Cappello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept employees, Kyle and Kathryn , worked hard to help me. 5 stars.
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