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Vision Nissan Canandaigua
Canandaigua, NY
196 Reviews
Vision Automotive Group in Rochester, NY is proud to be an automotive leader in our area. Since opening our doors, Vision Automotive Group has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 196 reviews
April 28, 2024
friendly, professional service. service manager listens carefully to the issues at hand and explains the outcome of the service completed service manager listens carefully to the issues at hand and explains the outcome of the service completed More
by wmcclure62
Verified CustomerEmployees Worked With
Joe
Helpful April 28, 2024
Mark was super accommodating me. Even when not having a appointment. Super fast to complete the work. Even when not having a appointment. Super fast to complete the work. More
by SAPORITO
Employees Worked With
April 27, 2024
They were helpful and aiming to please. They went the extra mile and washed my car and wanted to make sure it was a great visit. We will return They went the extra mile and washed my car and wanted to make sure it was a great visit. We will return More
by N
Employees Worked With
April 26, 2024
The service department is always very professional, accommodating, and thorough when I need maintenance or repairs. accommodating, and thorough when I need maintenance or repairs. More
by brenda
April 26, 2024
I was harassed by sales people after my car appointment. Looking to buy my used car. Looking to buy my used car. More
by PHILIP.COLBY
Employees Worked With
April 25, 2024
I appreciate the prompt service, the friendly atmosphere and the service manager is great to work with. Everything is explained in detail and the service manager is great to work with. Everything is explained in detail More
by JOY49ARCHER
Employees Worked With
Not sure of the service manager's name
April 25, 2024
Very friendly staff and great service. I expected to be waiting for 2+ hours but was pleasantly surprised that my service was complete in under 1 hour. I expected to be waiting for 2+ hours but was pleasantly surprised that my service was complete in under 1 hour. More
by cindithomas330
Employees Worked With
April 25, 2024
Where do I start. purchased my murano new and it took 2 weeks to get my second fob. took it in for rear hatch motor and they took forever to diagnose and repair. just purchased my murano new and it took 2 weeks to get my second fob. took it in for rear hatch motor and they took forever to diagnose and repair. just took it in for white smoke coming out of exhaust . they removed oil cap and saw a little sludge so right away it's all sludge up and wanted oil change records. I change my own oil and keep track in a notebook but that doesn't suffice according to nissan because I don't have all my receipts. I purchase mobile 1 from Wal-Mart so I don't keep my grocery receipts for three years. the service manager said it's only common sense to keep the receipts so my records are not believable . After a couple of years the ink on receipts just fades away so that logic doesn't make sense. Not one thing in owners manual says anything about documenting oil changes so pretty much they are requiring you to take it back to nissan for oil changes. I've never dealt with a more rude person as the service manager. He isn't going to address the white smoke as he saw some sludge. The communication stinks. Had to call for an update and got nothing but a run around. Went to pick up car because I'm totally disgusted with this dealership and car was just sitting in shop. I wouldn't recommend this dealership to anyone. I don't know how you can run a business like this. When the service writer wrote up our work order they added 10,000 miles to our odometer reading. Luckily we looked it over and when we brought it to her attention she said oh haha my bad.That could really affect your warranty work and what's covered. One unhappy disgusted customer More
by CUSTOMERREQUESTNOEMAILS
Employees Worked With
April 23, 2024
Was able to get an appointment for the following day for an inspection and everything once smoothly an inspection and everything once smoothly More
by KAUSTEIN
Employees Worked With
April 23, 2024
Fantastic service! Thanks for getting me in.. Will be back. Thanks thanks thanks thanks thanks Thanks for getting me in.. Will be back. Thanks thanks thanks thanks thanks More
by EBEE11587
Employees Worked With
