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Bob Johnson Nissan - Service Center

Rochester, NY

4.4
158 Reviews

158 Reviews of Bob Johnson Nissan - Service Center

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October 13, 2023

They got me in and out within an hour for an oil change. They did a good job More

by DJFALZARANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
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Oct 16, 2023 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
October 10, 2023

With 23,000 miles I needed 4 new tire , new battery, rattle in dash board and a moldy smell. I will not be purchasing another Nissan More

by mjcollins161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salesman left dealership(excellent sales person), John Clay
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Oct 10, 2023 -

Vision Nissan Greece responded

"Mjcollins161" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
October 10, 2023

I have always been impressed with the quality of service that I get from Vision More

by GOUTMANTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 10, 2023 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
October 08, 2023

They were friendly and very helpful. It did take a long time to get done what I needed done More

by jmiller7693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 09, 2023 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
October 07, 2023

Taking my vehicle to this dealership was the worst decision of my life. I deeply regret it and will never return to Vision Nissan Greece again. More

by HANNAH.ZEKE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Clay
Report | Print
Oct 09, 2023 -

Vision Nissan Greece responded

We sincerely apologize for your most recent experience and greatly appreciate your feedback. Please feel free to reach out at your earliest convenience. Thank you. John Clay General Manager Vision Nissan Greece C. 347-859-1870 jclay@visionauto.com

Helpful
October 06, 2023

Haven’t had a problem in the past as much as recently. The appt I scheduled to get my second key activated was supposed to also include a detailing but it wasn’t properly scheduled so I am having to go ba More

by Jlmorrow2218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 09, 2023 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

Helpful
October 05, 2023

Since I've been attempting to buy a vehicle this has been the best Customer Service More

by GLUZ123T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Oct 05, 2023 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
October 05, 2023

Took too long my appointment ended up not being booked but got email saying I had appointment and text everyone was nice More

by annmarpowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, John Clay
Report | Print
Oct 06, 2023 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

Helpful
October 03, 2023

Service department people are very professional and friendly. Service great. Service was done in a timely manner More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 04, 2023 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
October 03, 2023

Was very disappointed with service this time. Was not informed you were bought out and they didn't want to honor my son's service contract for the life of the car. With a argument they finally di More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Clay
Report | Print
Oct 03, 2023 -

Vision Nissan Greece responded

Kathy. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com. or respond directly to this message with the requested information. We hope to hear back from you soon.

Oct 03, 2023 -

Kathy responded

Kathy Kujawa tabbykat634@gmail.com

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