My Review Of Vista BMW of Pompano Beach:
I was at Vista BMW last Thursday, Nov 21st where I test drove a used M3, agreed on the sales price, shook hands with Ron and Butch and they advised the car was mine and they would park it around back until we could pick it up. As I don't live in the area, I was only in town for the day for a meeting and made time for the test drive and to start the process. I advised I could stay late to finish the paperwork, but all agreed that is was no problem to finalize everything via email and paperwork could be done via FedEx. I offered to leave a deposit on the car and the manager and sales person both said that a handshake was all they needed. I advised we would be back to the dealership on Saturday, Nov 30th to pick up the car. The paperwork for financing was completed and submitted via email and then no more phone calls or contact. I repeatedly called the finance manager, Bob Clark only to be avoided and then completely unresponsive. Ron the sales person was very nice in person and for the first two days via phone and then he dropped the ball, told me to expect a call by a certain time and never delivered. Then he too fell off the grid and never followed up. I finally had to contact BMW Customer Service directly to have them contact the dealership which is when I found out the dealership sold MY car to someone else. Needless to say, I'm livid!! DO NOT do business with this dealership...they are shady and deceitful and will lie without thinking twice. I am now in the process of filing a formal complaint with BMW corporate office and letting everyone I know about my experience with Vista BMW. Hopefully they will get what they deserve...coal in their stockings and a pink slip from the senior management.
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