Vista MINI

Reason for Visit: Service

I recommend this dealer: No

My Review of Vista MINI:
After a small accident, I left my car with Melanie. I Wish I would have read these reviews first. They NEVER answer the phone in collison. DO NOT TAKE YOUR CAR THERE!!!!!
It took over a month and they never even told me when my car was done. Melanie lied to me and told me it was Allstates fault, but Allstate had everything documented and showed that VISTA BMW collsion was at fault. They are simply unbelieveable. They kept asking for supplementation and taking a ridiculous amount of time to get it done.

Minor damage taking one month and I paid over $1000 in rental car coverage.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Vista MINI:
I had a minor car accident and it took them 3 months to finish. Every single time I call the collision advisor, he tells me they found something else that needs to be repaired. The whole experience was horrible. The advisor never had the initiative to call me. I had to call him to keep myself updated what's going on with the car. I called him once a week and out of all those 9 times I called, I've actually only spoken to him once. He never picks up the phone and just lets the voicemail get it. It's worse than baby-sitting!!! Unless you have a spare car, I warn you not to get your car serviced here because they don't care about getting your car out of the shop immediately.

Customer service is not their specialty!!!
BUYER BEWARE!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Vista MINI:
I and my wife visited this dealer to purchase a 2006 Mini Cooper S. The 'sales-pitch' walk-through was excellent (learning about the vehicle, thorough test drive, etc). We spent a long time looking over the vehicles to find one right for us. Burton was patient and really seemed to know his stuff.

The financing department isn't trustworthy BUYER BEWARE (then again what car dealer financing is?) We signed the papers that day and were called a few weeks later (telling us that the contract needed to be re-written and re-submitted). The new contract would force us to extend the loan at a higher monthly payment and higher interest rate (we both have superb credit). We established a loan through our own bank like we should have done at the start.

We love the vehicle but won't purchase another one again thanks to the shady financing department at Vista.

If you intend to purchase a vehicle from this dealership make sure that you:

Secure financing on your own! (this will usually secure you a lower interest rate and lower monthly payments)

DO NOT take the BMW phone survey until a few weeks pass. The BMW survey will attempt to call you a few days after the purchase.

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