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Viva Toyota of Las Cruces
Las Cruces, NM
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 292 reviews
June 06, 2023
Viva Toyota of Las Cruces is a dishonest and disreputable dealership. Shopping for a car with my wife, exploring options and looking for something that would work well for her. She liked the Rav4 so naturall dealership. Shopping for a car with my wife, exploring options and looking for something that would work well for her. She liked the Rav4 so naturally we went to the local Toyota and test drove it. The salesman we were approached by claimed to also be the finance manager and over the course of conversation he told us that no one was selling cars for at or under MSRP and we wouldn't find deals right now, mind you we never began to talk about price. Any dealer that thinks its ok to rip off customers by adding dealer markup doesn't deserve to be in business and certainly won't have mine. We ended up going down the street and purchasing from Borman and had a great buying experience. More
by Tony
Employees Worked With
Finance Manager/Sales, Pedro Hernandez
Helpful January 08, 2023
I bought a used Toyota RAV4 from this dealership in June 2022. The car is acceptable, although I paid a premium price for it since there was a shortage of used cars due to the pandemic. The problem I’ve had 2022. The car is acceptable, although I paid a premium price for it since there was a shortage of used cars due to the pandemic. The problem I’ve had is they have not yet sent me the permanent plates or title and it’s been 7 months since I bought it. I live in Texas and that’s where they are supposed to register it. I keep getting the runaround about why they haven’t accomplished this. According to the latest excuse, the person doing the registrations did it wrong, then they hired a 3rd party company to do it, then the Texas DMV rejected it because the inspection was more than 90 days ago. I’m having to hire an attorney. I really want to just bring the car back and have my money refunded since I’m tired of dealing with them. The manager is useless. I’ve called the Toyota corporate office and filed a complaint, all they did was refer me to the manager. Worst experience I’ve ever had buying a car. Definitely stay away from them!! More
by Dontgohere
Employees Worked With
John Chavez, Vanessa Baca, Pedro Hernandez
January 03, 2023
Disappointed with Service Department because of their service, professionalism & lack of customer service & not sure the service order was done. The Sales Dept. manager was polite when I voiced my conce service, professionalism & lack of customer service & not sure the service order was done. The Sales Dept. manager was polite when I voiced my concerns but will never return to this dealership again. More
by Blanca
Employees Worked With
Michael & Jesse
December 27, 2022
Please tell me exactly what “supplies” and “Env Fee” is related to an alignment… my alignment was quoted at $179.95 (labor with no parts). When I picked up car, I was charged an extra $19.95 for these afor related to an alignment… my alignment was quoted at $179.95 (labor with no parts). When I picked up car, I was charged an extra $19.95 for these aforementioned “services”. Person checking me out could not explain what these charges were for….??? More
by Nm_skibunny
Employees Worked With
Don’t know
December 19, 2022
I would like to personally thank Christina for going above and beyond when helping my mom get her licenses plate. I am not sure where things went sideways in the process but, Christina took the time to above and beyond when helping my mom get her licenses plate. I am not sure where things went sideways in the process but, Christina took the time to make sure things were straightened out and she personally made it a point to make sure we got the plates ASAP and they were put on Mom's vehicle. Thanks again for the fantastic customer service, Christina! v/r Lindsey More
by Lindsey
Employees Worked With
Christina
February 14, 2022
The website states for service you can fill in the required information, select an open date and time, and it will be reserved for you. This is false. On the day selected a service representative wi required information, select an open date and time, and it will be reserved for you. This is false. On the day selected a service representative will call and ask for what date and time you would like to make a reservation as the web site was only a request mechanism. . More
by billcarrell
Employees Worked With
not known
December 05, 2021
The staff here is always customer service focused. They're very professional and personable without acting like robots. All service work was thoroughly explained and performed within a reasonable time They're very professional and personable without acting like robots. All service work was thoroughly explained and performed within a reasonable time frame. Highly recommend! More
by cmount
Employees Worked With
Service department crew
