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Volkswagen of Downtown Chicago
Chicago, IL
3,125 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,125 reviews
August 08, 2025
The staff were friendly and the service was quick, except for the paperwork. I was kept waiting about half an hour before I was shown to the office of the agent who was preparing it for me and I had to go to for the paperwork. I was kept waiting about half an hour before I was shown to the office of the agent who was preparing it for me and I had to go to my representative’s desk to ask about it. More
by b.m.shiffman
August 07, 2025
Everyone was very helpful and friendly thanks for your help. Everything was amazing Thank you help. Everything was amazing Thank you More
by tahirselber374
Verified CustomerAugust 06, 2025
Service was quick like always, big thanks to Luis on helping me out great costumer service helping me out great costumer service More
by JORGYRODRIGUEZ
Employees Worked With
August 05, 2025
They are very helpful and resolved my problem I had Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts Alonzo was able to fix my problem I had which my bottom engine cover was missing two bolts More
by BYOGFE
August 03, 2025
It’s always a breeze to get an appointment, and staff is friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while yo friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while your vehicle is being serviced. More
by LENNIERRE
August 02, 2025
Understanding, Fun, Attentive, Fresh, Clean, Modern, Quick, Relatable, Cool, Creative, Smart, Friendly, Enjoyable, Interesting, Intentional Quick, Relatable, Cool, Creative, Smart, Friendly, Enjoyable, Interesting, Intentional More
by VENICE_TEMPLE
August 02, 2025
I just picked up my car yesterday. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. Everything seems good. I hope it continues to be that way. Thank you for a good car so far. More
by Anastasia_cantrell2001
Employees Worked With
August 01, 2025
Thank you for all you do. Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure wo Keila is a plus to your organization. She is kind, considerate and attentive to one's needs. The entire team is great and it has been a pleasure working with you. More
by THELMADAVIS3l
Employees Worked With
August 01, 2025
I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent Luis and Julian are always welcoming and the customer service is excellent More
by Danielamontealegre2
August 01, 2025
Everyone was helpful, kind, and knowledgeable. I felt like they took care of my needs and answered my questions. I felt like they took care of my needs and answered my questions. More
by MrJohnJohnly
