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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,972 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,972 reviews

December 17, 2021

Excellent customer service from Luis and all the crew!! Although I don't want to have to come to the dealership, I know I will be treated well and my vehicle will be taken care of correctly. More

by REED4US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Luis and our team. We're glad to hear we delivered such a great experience!

December 16, 2021

Disappointing experience. Mislead about dealership warranty on a used car. The car had immediate issues after purchase. More

by lstaoud
Recommend Dealer
No
Employees Worked With
Mark Newton
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Jan 02, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 13, 2021

Just recently sold my car to this VW location and was extremely thankful I had Jalin's help through this process. Jalin and his manager Boris were very patient, attentive, and overall made this transacti More

by sjacquay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Nikolov
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Dec 13, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. It was a pleasure doing business with you!

December 13, 2021

Adam and the team did a great job with my car! They were prompt, courteous, and wonderful to work with!! More

by CATLADYCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Dec 13, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that Adam and the team provided you with excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 13, 2021

I sold my vehicle to Darius in the KBB dept. and he made the process very simple and easy. I was able to transact with them and sell my vehicle for too dollar as well highly recommend him if you’re wanting More

by Johnfmcgurk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Lewis
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Dec 13, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review, John! We are glad that we had the opportunity to do business with you, and that you had such a positive experience. Thank you for choosing Volkswagen of Downtown Chicago!

December 09, 2021

Luis always takes great care of me for all my needs! I really appreciate it More

by calhandmaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Meza
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Dec 10, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and the team, and we look forward to working with you again.

December 09, 2021

Excellent customer service provided by Jalin and Preston. They made my selling experience go smoothly from the moment I arrived at the dealership. Happy to say I feel like I received a fair price More

by Pleased
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalin, Preston Sokol
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Dec 10, 2021 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure doing business with you. We appreciate your review!

December 09, 2021

The overall process is very quick, high efficiency. Jalin is patient and nice. Reliable and a good way to sell your car More

by skye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JALIN
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Dec 10, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2021

I have been coming to this dealership for many years. Always good customer service. Always able to fix the problem. More

by SSBICAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
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Dec 09, 2021 -

Volkswagen of Downtown Chicago responded

We appreciate your business and our team looks forward to serving you again soon!

December 08, 2021

Darius and Boris were very helpful in getting me a great price to sell back my used car! Great customer service and easy to work with. More

by Aparna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius, Boris
Report | Print
Dec 09, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Congrats on your new purchase, and let us know if we can be of any more assistance!

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