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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,965 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 2,965 reviews

October 01, 2021

Excellent service provided by VW service dealer and staff. Would come again next year thanks More

by MKESSLER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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Oct 03, 2021 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 01, 2021

The sales Rep Kenny was the best in helping me purchase my new vehicle, and helped follow up to make sure that I’m happy with the purchase. More

by PUREJOY432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy from the finance , Kenny Akpan
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Oct 03, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Kenny and our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience!

September 30, 2021

Good service. A bit of a wait when I arrived. The service person was helpful More

by prscherer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 30, 2021

Miguel was prompt providing updates and information. Car was serviced and delivered on time. Thanks!! More

by VARUNRNAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
Report | Print
Sep 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

September 30, 2021

The staff was helpful and professional. I looked at a few vehicles with their help and left in a better car than the one I arrived in. More

by jasarno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton, Matt Kutyna, Preston Sokol
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Sep 30, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 29, 2021

The service was excellent and prompt. I didn't encounter any problems with this dealership. More

by GERONIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! Thank you for taking the time to leave us a five-star review. We sincerely value your business.

September 29, 2021

Jaime was awesome and accommodating! Identified the issues very quickly and resolved timely too. Thank you!! More

by NIKKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Nikki. Quality customer service is always our number one priority, and we're happy to hear that Jaime met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

September 29, 2021

Convenient Dealer/ Service location. Staff is always courteous. Excellent service with speedy turnaround time. Great communication skills. More

by BILLY43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to leave us this fantastic review! We appreciate your business, Billy, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 29, 2021

Great service from Miguel. He had my new keys programmed quickly and reset the clock. More

by W-CONGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan, Adam Khamsot, Miguel Meza
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Sep 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Miguel had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

September 28, 2021

Too crowded. Told to wait in the car. At the end had too drive the car through loading dock where tires were brought in while I had to go pass them. Almost impossible to maneuver. Polite people however. More

by nsdreal7
Recommend Dealer
Yes
Employees Worked With
cant see her
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Sep 28, 2021 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

Sep 28, 2021 -

nsdreal7 responded

It seems like someone dud not read my comments but responded with a generic reply… I mentioned “ crowded”, “ difficult to exit due to unloading of tires right on the exit ramp”, .. I never mentioned leaving “ happy”. The people were polite and courteous , but there are definitely aspects that need improvement, such as the check- in and out process and the congestion in the service area. Thank you

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