Volkswagen of Downtown Chicago

They were very helpful in providing info about the used car I wanted. Very transparent and straightforward. car I wanted. Very transparent and straightforward. More

Unclear on vehicle detail, some of the sales representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only good experience I got is from john(service manager?) and mark(sales manager?). Very thank you for these two, other then that I’m totally disappointed in this dealership. More

Clean and conveniently located. Has everything you need to make the time you are going to be spending there as comfortable as possible. to make the time you are going to be spending there as comfortable as possible. More

Great communication and fast service. They were very attentive and even provided a Lyft to my destination. attentive and even provided a Lyft to my destination. More

Kenny really went above and beyond. He even drove us home in the car, as I did not have my license yet. in the car, as I did not have my license yet. More

Great customer service by Adam; he is very professional and efficient. I am very pleased with the service of my vehicle. and efficient. I am very pleased with the service of my vehicle. More

Mike always provides me with the best service and is honest with his recommendations. I feel valued as a customer honest with his recommendations. I feel valued as a customer More

Very pleased with the service! I needed the tech to finish something right before closing and he did so promptly. The complimentary Lyft rides are a great touch. finish something right before closing and he did so promptly. The complimentary Lyft rides are a great touch. More

My VW was serviced by Michael S. for regular maintenance. I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout t I was able to drop my car early in the morning before work and picked it up after work, they worked with my schedule and kept me updated throughout the day via text message and VM as I was not able to answer my phone due to my job. The service was excellent and they provided me with clear details and information. Thank you again and looking for to another wonderful experience. More

The worst experience I’ve ever had at a dealership. I called and inquired about a vehicle that I was planning on paying cash for. Not only did Nick from internet sales refer me to someone else prior to g called and inquired about a vehicle that I was planning on paying cash for. Not only did Nick from internet sales refer me to someone else prior to getting there but once I got there the vehicle was not there. They informed me that they just sent someone to get it and I had a seat. I sat with no more communication for 30 minutes without a word from anyone. Once I got up and left Onteral Woodson who was there for the initial conversation along with the sales associate Conveniently walked outside and watched me drive away. Very unprofessional dealership and I’m going to call Volkswagen corporate to forward all texts and phone logs to explain this horrible treatment. More