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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
August 20, 2021
Service was terrific, atypically communicative for a service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. service department which is refreshing. Heberto was great, service was timely, and I always knew what was going on. More
by BECKYJMF
Verified CustomerEmployees Worked With
Other Employees :
The woman in service, didn't catch her name; super nice
August 20, 2021
i brought my car in to be service for the floor shift when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not when i put in in drive it some time goes in nutrunie now my brakes are graps real hard and it pulling like some wrong with my tranmission it was not doing it before it was driving fine it jurk when driving never did before ms. hall and a dent in the front left finder More
by halljackie865
Employees Worked With
August 19, 2021
Excellent service. It is a pleasure to work with Mike Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I th Szafraniec, with whom I've worked with in the past He is knowledgeable regarading the needs of the car, he keeps me informed along the way, and, I think, he understands my relationship to my car. Thank you, Sara More
by SSUPERFINE
Employees Worked With
August 19, 2021
I'd recommend for the convenience of the location downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very bu downtown Chicago. However, I requested some coupons to be applied and I was not given the best coupons they could offer. I understand they're very busy and try to service as many clients as possible but that's sometimes at the expense of service. Also, there was no water offered in the waiting room! More
by JBT
Employees Worked With
Miguel Meza
August 18, 2021
Mike was very helpful and very pleasant to work with. His customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. customer service is outstanding. The dealership was very accommodating to my time frame for having the work completed. More
by DKGUENTHNER
Employees Worked With
August 18, 2021
We went to this dealership after making an appointment but when we got there the person we made the appointment was not there. We were just thrown with a person who had just walked in for work. We had tex but when we got there the person we made the appointment was not there. We were just thrown with a person who had just walked in for work. We had texted with the person we were dealing with before going to the dealership about whether the car we were interested in was still available and was told it was still available. We get to the dealership and then we were told the car was not available. The new person then attempts to find us another car that we can look at but again that car was not available even though we had to drive to another facility to find that out. We spent about 2.5 hours in this dealership without seeing any car that we were interested in. We would not recommend this dealership to anyone. More
by sabby22013
Employees Worked With
August 17, 2021
Very professional. They were a bit slammed, but I was still able to get my car looked at promptly. They even arranged a Lyft for me both ways. Very nice. still able to get my car looked at promptly. They even arranged a Lyft for me both ways. Very nice. More
by bnuttin
Employees Worked With
Miguel Meza
August 17, 2021
I always get 5-Star service from Bill D. and the rest of his staff whenever I bring in my vehicle. They are very professional and the work is always completed in a timely fashion. Thank you Bill and Miguel his staff whenever I bring in my vehicle. They are very professional and the work is always completed in a timely fashion. Thank you Bill and Miguel for all your help! More
by hdmchicago
Employees Worked With
Bill Dolan, Miguel Meza
