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Volkswagen of Downtown Chicago
Chicago, IL
2,973 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,973 reviews
August 10, 2021
A busy place in a hectic market. Although the team allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase. allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase. More
by Amok
Verified CustomerEmployees Worked With
Shaun , Nick Freeman, Ian Roth
August 10, 2021
The service was great no problems 👍first time I had service under 150.00 unbelievable and out in a reasonable time. Will be back soon service under 150.00 unbelievable and out in a reasonable time. Will be back soon More
by SELENA.WHITE0126
Employees Worked With
August 10, 2021
Scheduling service was simple and my customer service rep, Mike, explained what was needed, provided the details and offered me choices regarding when and what to do right now. Excellent service. rep, Mike, explained what was needed, provided the details and offered me choices regarding when and what to do right now. Excellent service. More
by FLYNNSC
Employees Worked With
August 09, 2021
Give a lot of run around for the last 10months. My car have been in and out of their shop for the last 10 months and my car has not been fixed.. have been in and out of their shop for the last 10 months and my car has not been fixed.. More
by ANTAWANNA.BELL
Employees Worked With
August 09, 2021
Awesome service Great Service manager Bill DolanAnd Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visi Awesome service Great Service manager Bill Dolan And excellent training his staff. The service team was well organized and Prepared for the visit. #1 rated More
by tjmy013
Employees Worked With
Bill Dolan, Adam Khamsot
August 06, 2021
Was in for oil change had 9am appointment drove in and waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready waited 15 minutes before anyone acknowledge I was there then was told car would be ready after noon around 1pm I call at 1:30 and its still not ready maybe 4pm I was told I get there at 4:30 and still wait for Adam to help he sees me and walks off and doesnt return another rep Miguel ended up helping while I wait another 30 minutes for my car to come down that was supposedly ready. Bad experience wont return. More
by martinvera76
Employees Worked With
Adam Khamsot, Miguel Meza
August 05, 2021
Jaymi , my service adviser, was very friendly and professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. professional. She was very calming and attentive to my questions and concerns. Her follow up texts and phone calls were appreciated. More
by mcyprian
Employees Worked With
Jaymi Garcia
August 05, 2021
Great service department; Miguel kept me well informed. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. Shuttle service greatly appreciated. Repair was prompt once the part arrived. Would recommend this dealership to anyone interested in a VW or Honda. More
by TIMGREENING1948
Employees Worked With
Miguel Meza
August 04, 2021
Bill was very friendly and accommodating. When there was a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. a problem with the service department he went above and beyond to remedy the situation. I will be returning here for all my car services. More
by smwelch28
Employees Worked With
Bill Dolan
August 04, 2021
Willing to go the extra mile to make sure the deal and the service are excellent. Highly professional and thoughtful with their timeliness and demeanor. the service are excellent. Highly professional and thoughtful with their timeliness and demeanor. More
by Jmcguire88
Employees Worked With
Matt Sanchez, Matt Kutyna
